Mombasa County Holidays

This is the worst place you will ever visit. Terrible, old, dirty, nothing works and won’t refund. Their whole collection have terrible reviews. Theyhad issues from cold to hot water, flooding and non working amenities. We had to leave the next day as we couldn’t stay one more day. They still charged us alot of money for a physical key that we lost while looking for another hotel then refused to refund close to $700. The manager refuses to respond to Expedia emails for refund. They honestly don’t care. The place is rundown with a dirty pool and they refuse to get ingredients for meals. Their menu is handwritten and one guy cooking everything and serving. No wonder only 2 rooms were booked when we stayed.Stay here at your own risk!

Let the hotel 4 days early place was terrible would not give us a refund

It would have helped if the staff reminded me that breakfast was included in my booking

Great stay. Only need some upgrades in rooms and no TV in bedroom, we had to watch TV in livingroom area and TV didn't work well. But customer service was great and food was great too. Aged rooms, could be better if upgraded.