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Reviews of Mombasa Beach Hotel

3 out of 5
Mombasa Beach Hotel
Mount Kenya Road, off Links Road, Mombasa

Reviews

4.0
Rating 10 - Excellent. 1 out of 16 reviews" "
Rating 8 - Good. 0 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 6 out of 16 reviews" "
Rating 2 - Terrible. 6 out of 16 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

3.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Addisu

Stayed 1 night in Feb 2023

10/10 Excellent

Ali

4/10 Poor

Yoshikazu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old building
Stayed 7 nights in Nov 2022
Response from Charles on 9 Dec 2022
Dear Yoshikazu,We thank you for taking the time to tell us about your experience at Mombasa Beach Hotel. We are sorry to know that your stay with us was under your expectations. Your valuable feedback as this helps us understand areas of possible improvement. We hope that you visit us again in near future and give us the opportunity to provide you with exceptional service that we commit to deliver. Kind regards,

4/10 Poor

David Kihara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

4/10 Poor

Earl

Disliked: Cleanliness, property conditions & facilities
Beautiful gardens, wonderful staff, but rooms are dilapidated
Stayed 2 nights in Oct 2022
Response from Charles on 9 Dec 2022
Dear Earl,Thank you for taking the time to leave your feedback. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and to ensure that our guests feel at home. The comments above are being addressed. We welcome you once more on your next visit. kind regards

4/10 Poor

Felisah

Disliked: Staff & service
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Too delapidated to justify staying
Probably 20 years ago this hotel was amazing, but today it is derelict and run down. Despite extremely friendly and helpful staff and a good location, these do not compensate for the poor state of conservation of this hotel. During my stay there was no hot water nor fresh water coming out of the pipes, the room although clean was worn and uninviting and the public areas were dilapidated. The majority of the items in the restaurant menu were not available, however I did have a good barracuda steak. The view from the room was very pleasant but it was not enough to compensate staying here.
Stayed 1 night in Aug 2021

6/10 Okay

Tifsehet

Travelled with family
Liked: Cleanliness, staff & service
Our stay was good except that you charged us toooooo much for the dinner!!!! A hotel like yours has to have a receipt for each payment, be it drinks or food! There was no menu! We were served with a dinner buffet and expected to pay a lot. You do not negotiate for the price of food!! This was inappropriate!!! Swimming pool has to be cleaned, the hotel itself needs renovation!
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful ,terrible Poorly managed Dirty Poor service
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was probably very nice a few decades ago, but a refresh of the hall and the bedrooms is overdue.
Stayed 1 night in Aug 2019

2/10 Terrible

Elsat, New York, NY

Disliked: Cleanliness, amenities, property conditions & facilities
Old furniture, poor management, not clean, everything needs to be upgraded
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The grounds are beautiful with flowering bushes and shrubs, palm trees full of birds and monkeys. The pool is inviting, clear and clean. The breakfast buffet satisfied the pickiest eaters and boasted many options including those for westerners. Our room had a balcony which faced the ocean and we thoroughly enjoyed the sunrises and sunsets, the boats bobbing up and down and the ocean noises. The rooms were terrible! Our sliding glass door would not close all the way, we had no cold water in our sink, the rack in the bathtub fell off the wall, and everything was very run down. Our friends' room had no air conditioning (and it's hot and humid), and no hot water at all. (they were given another room). We had 8 people in our group and all of us had multiple issues with the rooms. Very poorly maintained.
Stayed 1 night in Nov 2018

2/10 Terrible

Daisy, Washington USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Very rusty poor water supply dirty water pool fountain , no wirefiif contion no iinterional chargers.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, arrived when there was power outage and no backup, checked in in darkness. Salty water running in taps, salty water in the swimming pool, just sea water pumped in to swimming pool!!!!

2/10 Terrible

Morris

Disliked: Staff & service, property conditions & facilities, room comfort
Like a bad dream come true.
It was one of the worst hotels I have ever stayed at. First it is owned by the Gov., so they don't care much about it. There is mold rot through out the place. At first there was no water. After I complained and three hours later we had water. Never did get hot water. And the toilet never did flush. I asked the Manager to have someone come and fix it, she said she would but never did, so I used a bucket to flush it. None of the phones work. No safe. No fridge. AC condenses inside the room. Two TVs neither one worked. LIke I said it is the worst hotel I have ever stayed at and I travel a lot. I will never go back there again. NOT worth the money you save. Hotels.com should take this one off its site. Oh, and to top if off, the cold water that did come out of the shower was salt water, no fresh water. I know this sound unbelievable but I swear it really happened..hehehe

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mombasa Beach Hotel
Hotellet var som sådan okay, men lidt slidt. Der var da vi var der, en DJ både ved poolen og ved stranden, hvilket gav en uacceptabel støj. Der var kravlende insekter i sengen, min kone blev bidt, med et stort sår til følge. Maden og servicen var dog okay. Lokationen af hotellet var fin og stranden også vældig god.
Stayed 3 nights in Dec 2019