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Reviews of Swahili Beach Resort

5 out of 5
Swahili Beach Resort
Diani Beach, Diani Beach, Coast Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 185 reviews" "
Rating 8 - Good. 43 out of 185 reviews" "
Rating 6 - Okay. 14 out of 185 reviews" "
Rating 4 - Poor. 7 out of 185 reviews" "
Rating 2 - Terrible. 6 out of 185 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amardeep

Liked: Staff & service, amenities
1st room had bed bugs but I was relocated to another room on an upper level. Staff and service was great.
Stayed 4 nights in Jan 2024

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
So beautiful
Stayed 2 nights in Apr 2024

10/10 Excellent

Maimouna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with beautiful surroundings. Good food and great atmosphere.
Stayed 3 nights in Jan 2024

6/10 Okay

Nicole

Liked: Cleanliness
Disliked: Amenities
We stayed at for 6 nights a group of 3 women. They would not let us share a room not even a suite so we purchased two standard rooms- one was underwhelming with a broken air conditioner and all the art removed from the wall with nails sticking out- the other room next door was nicer. After many hours traveling we went to shower in both rooms the water was not working at all. We called down stairs and they were working on it. This happened multiple times during our stay and staff was not apologetic. The shower is also cold as sometimes the hot water wasn’t working. Every night at 9 pm we would get knocks on the door apparently it’s turn down service but knocking on a door that late woke us up. The breakfast was wonderful, the dinner food was terrible except at the spice market/ the only dinner venue with amazing customer service and food. My regret is not knowing about until the second to the last night! We had the best service. In other areas the customer service was poor while there was plenty of staff at all times service was very slow overall. Many staff did not look happy to be there or would roll their eyes. I had an appointment at the spa at 10 and arrived at 945 to fill out paperwork and the attendant told me I’m too early to be there rolling her eyes. The massages were amazing though and I do recommend despite the poor front staff customer service. The spa is closed and under renovation so empty hotel rooms are being used as the spa currently.
Stayed 6 nights in Mar 2024

8/10 Good

Tamahra

Travelled with group
Liked: Cleanliness, amenities
The overall stay was relaxing and wonderful. This resort is the nicest one in the area. I was pleased however, the water did get turned off a few times. They were doing construction so one of the days I was trying to nap and I couldn’t due to banging on the roof. It appears they are doing some needed repairs which is expected but not an ideal time. The message was amazing I will say. The dinner was redundant at the main buffet but the Spice Market restaurant was amazing. Gilbert was our waiter and he was phenomenal. He was very hospitable and had the most cheerful attitude. Most of the staff was kind, a few seemed annoyed with the requests of the guests. Overall my experience was relaxing and I enjoyed my time there.
Stayed 6 nights in Mar 2024

10/10 Excellent

Joseph, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very responsive to any concerns we presented regarding our stay and made corrections immediately. The food service was excellent and so was the quality. The property is set in an authentic swahili design with plenty of space per guest in all settings, providing an air of privacy.
Stayed 4 nights in Jan 2024

10/10 Excellent

Debritu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunningly beautiful and no pictures could do it justice - from the large rooms to the public spaces, to the beach and spa. They've thought of everything. The food was delicious with lots of different options. The staff were gracious, very friendly and helpful. We never wanted to leave the beach and the beach bar, but all the other options were amazing too. I look forward to going back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff and food was amazing, however the building could use a fresh coat of paint it's really worn
Stayed 3 nights in Jan 2024

10/10 Excellent

Debritu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I can honestly say this is one of the most beautiful places I've ever stayed in, the photos don't do it justice. On top of that, everything has been thought through, the staff are very friendly and helpful, the food was great and so was the beach. At thebtop of my list to return to.

8/10 Good

Raymond

Stayed 2 nights in Dec 2023

6/10 Okay

Harold

Disliked: Staff & service, property conditions & facilities
A place that had seen better days, eg., cracked porcelain in toilet bowl; inexperienced service. Next month the place will be helmed by a new manager, who will undoubtedly improve everything.
Stayed 2 nights in Dec 2023

10/10 Excellent

Satoya

Stayed 4 nights in Dec 2023

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrembo
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

8/10 Good

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The a/c in room 40 was not working and the toilet bowl needs to be cleaned out well with some bleach. there are some stains in there. We complained and our room was changed and upgraded because of the inconvenience and that was amazing! All in all, it is a lovely place to stay. Food is amazing too
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

wouter

Liked: Cleanliness
Stayed 6 nights in Nov 2023

10/10 Excellent

Pierre

Stayed 3 nights in Oct 2023

2/10 Terrible

Christine, Fontana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got stomach sick for the rest of my trip from eating fish of the day and the salad , wish I could enjoy it more
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed by the cleanliness, food, people and environment. For someone’s who’s always underwhelmed. I thoroughly enjoyed my stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2023

10/10 Excellent

Mittah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with great food
Stayed 5 nights in Sep 2023

10/10 Excellent

PAMELA, Winter Springs

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swahili Beach Resort was one of the BEST resorts we have ever stayed in! The resort itself is beautiful and kept immaculate! We ate at Barharini, Zanzibar, and Majilis and they were magnificent! Top class, top rated food, even greater servers! Katana and Kimberly were always our servers at Barharini & Majilis and those women knew how to treat their guests! They were warm and charming and a true bond was formed as they always went above to make our time there special. Conny always greeted us with a beautiful smile and a nice word! Joseck was such a gifted young chef! He made the most incredible soups that you just couldn’t put the spoon down. My compliments to all the chefs at all the restaurants as the food here at Swahili is simply the best! Kelvin arranged tours and an amazing camel ride along the beach…I highly recommend this to all!!! Our party of 4 adults could not recommend Swahili enough! How do you put into words how wonderful and amazing someplace is that can paint a picture for the world? I guess the only answer is to GO!!! Stay at Swahili Beach Resort and enjoy the luxury!!! R
Stayed 4 nights in Sep 2023

10/10 Excellent

Hind

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay!
Stayed 2 nights in Aug 2023

10/10 Excellent

Samwel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Jordi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bordering on perfection.
Excellent hotel with exquisite treatment and service. The staff is very frienfly and attentive at all times to the client’s needs.
Stayed 3 nights in Aug 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Swahili Beach Resort
Very nice time there will definitely tell others about our experience and will also recommend it to others.
Stayed 6 nights in Aug 2023

10/10 Excellent

Sachin

Stayed 3 nights in Jul 2023

10/10 Excellent

bilen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice getaway
Stayed 3 nights in Jul 2023

10/10 Excellent

Maxine

Stayed 3 nights in Jul 2023

6/10 Okay

Cameille

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Security staff were very discriminating against us and treated us as if we didn’t belong there. Restaurant staff were very pleasant and gave great service So did gust services.
Stayed 1 night in Jun 2023

6/10 Okay

Shivesh, London

Stayed 1 night in Jun 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The property had all the hallmarks of a four star resort. However, there are a few things that will need attention. The cleaning staff was late in the evening, although there weren’t many guests there. And they used too much disinfectant in the room. I had the oysters at the beach restaurant which gave me a very bad stomach virus. And the Japanese restaurant did not make sushi or sashimi. In Hindsight, it was better that I didn’t eat it there. The spa was a shining star. The staff was great and did a wonderful job. (Please fix the saña. That would have been a plus.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jovia

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Ben

Stayed 4 nights in May 2023

10/10 Excellent

Margot

Stayed 2 nights in May 2023

8/10 Good

Faith

Stayed 2 nights in Apr 2023

2/10 Terrible

Suhaa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Swahili Beach is and always has been one of the iconic hotels of the South Coast. Being someone from this area, it’s an establishment I am very proud of and recommend often to friends and other travelers. This time though, I must mention a couple of things about my visit… I was very disappointed about several things! Although the food was great and the team was fantastic from start to end, a lot was disappointing. Our room was very run down, AC was very loud, shower had no pressure, taps were barely hanging in there, the lounge chairs were so dirty and stained, there was no Wi-Fi which means the room phone was not working which means we could not book any spa appointments, call for housekeeping to get an iron, call for room service or anything else. We had to walk to the bar, the reception, etc which is quite a distance in the rain with no one offering you umbrellas. Two nights at one of our favorite hotels could not have ended fast enough this time round. I hope some urgent maintenance will be made soon and I hope they will take care the necessary care of the Expedia members. There is a standard that is set by other establishments for members that keeps us coming back to Expedia. Sad to write this review, but it was necessary…
Stayed 2 nights in Apr 2023

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Staff were excellent and service too. Rooms need a little bit of touch up but that's normal wear and tear.
Stayed 3 nights in Apr 2023

8/10 Good

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Shiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing views. Big and spacious room with a comfortable bed. Loved the food both the buffet and dining options. The wifi signal and phone services could be better.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kenneth

Stayed 2 nights in Apr 2023

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The rooms are spacious & clean. It was such a lovely week spent there. Will definitely return one day soon.
Stayed 3 nights in Apr 2023

10/10 Excellent

akosua

Stayed 3 nights in Apr 2023

10/10 Excellent

Morten Ravn

Stayed 4 nights in Apr 2023

10/10 Excellent

Krystle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Getaway
My cousin and I stayed for a few days and we loved every bit of it! The property is stunning and the service is impeccable. Everyone made sure our time was comfortable and we felt very well taken care of. Kelvin is so helpful from beginning to end. The front desk helped us book transportation when needed and made great recommendations for things to do in the area. The food was delicious. We really enjoyed Shadrack’s cooking and how well he took care of us at Zanzibar. Silo gave us wonderful service as well at Baharinhi. Please do not hesitate, book this place now!
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael Monyane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
World class
Stayed 5 nights in Mar 2023

10/10 Excellent

Hunter

Stayed 3 nights in Mar 2023