Montreat Hotels

"Everything was wonderful—the breakfast, the clean room, and the beautiful interior—but the one thing that was missing was toothpaste."

"Hotel was beautiful and the staff was very helpful"

"Friendly staff, clean room and common areas, easy parking."

"First, the staff was very welcoming and friendly for our two day stay. In addition, the area near the hotel is prime for a low key vibe, surrounded by good choices of food and live entertainment. "

"Clean room, staff were great and knowledgeable. Breakfast was fresh but where's the meat??"

"I don't eat breakfast, but I did come down for coffee. The attendant was friendly and helpful and everything was clean and full. "

"Dated is fine, but when the pullout was so disgusting, no one could sleep on it and room was over all dirty was not acceptable"

"Easy access to parking, breakfast was good. Room was clean but dated. Room rate was reasonable. Location was walkable to restaurants short drive to downtown and Biltmore"

"My son and I stayed here for work and chose this hotel based on its strong ratings, which unfortunately did not match our experience. Check-in wasn’t until 3:00 PM, which I understand. When we returned, staff were training at the front desk. That’s fine, but we were assigned the wrong room. I specifically asked for a room on the back side away from road noise and was told that’s what I had. Instead, we were given a key to the wrong room and just decided to stay in the room we were assigned. After a long day, we settled in to rest, only to be repeatedly disturbed by people trying to enter the room. This happened multiple times. The knocking became aggressive enough that I felt forced to open the door, despite having just been woken up and not being fully dressed. That’s not a situation any guest should be put in. Shortly after, the manager and trainee knocked and said no one should be in the room—despite the fact they had just checked me in. It turned out I was placed in the wrong room. The biggest issue was the lack of follow-up by the manager who exclaimed how they would “make things right,” but no one ever came back, and nothing was done. The room we ended up in was noisy with traffic and semi trucks throughout the night. Breakfast was also disappointing-waffle mix was empty and strangely colored. For nearly $100, this was one of the more frustrating stays I’ve had. I would reconsider this review if management makes an effort to resolve this."