Moon Beach Annecy

Very clean room. Shocked because photos of property do not match the actual property. Staff was strangely protective of water— the man at reception would not allow us to get a small glass of water from the dispenser “because we did not pay.” Room cleanliness is most important to me, thus the high rating.

Pauline, the assistant manager, was super helpful in resolving an issue and made our stay most excellent!

A car is a must as it is located outside the city. The hotel is between France and Switzerland. There’s not much to do in the area probably it’s a best place to relax. There was some issue with the rooms assignment (our room was supposed to be double room while our friends -1 double & 1 sofa bed). All shops are closed on Sundays. Breakfast was good.Breakfast staff were very friendly. The bar staff in the evening can not understand. English- and very unfriendly. It was very challenging,I only asked for a glass instead of trying to understand of what I was trying to say she was making it hard for me to make her understand. I worked in customer service and half our clients are non English speakers but we go extra mile to understand them. Overall,we had a relaxing holiday. Geneva is a place where you visit once and that’s it. It’s a beautiful but expensive place.