Torpoint Hotel Guide - Mount Edgcumbe House hotels in Torpoint, United Kingdom.

"Smooth check in. Very friendly staff. Nothing is too much for them, you only have to ask. Comfortable bed, spotless bathroom. It is a great property, most of the staff have been there for a few years and the care and attention to detail shows. "

"Internet was very good, hotel was nice and clean. The only thing I found there was a humming noise , which eventually went around 1am, possibly the heating?"

"A very nice hotel, conveniently located and well priced"

"I booked a larger double room at this hotel to meet my needs and included special requirements (reasonable adjustments) due to a neurodivergent disability. These were acknowledged in a direct message after booking, giving me confidence my needs would be understood and accommodated. On arrival and check-in, I confirmed my sensitivity to noise. The receptionist assured me I had been placed in a suitable room on a quieter side, but also stated that if I wanted a better room I would need to pay extra to upgrade, despite already booking a double room. When I entered the room, it was immediately clear it did not match what had been advertised. It was not of a double standard and looked nothing like the advertised photos. The room was small, with a basic shower and bed. More concerning was the condition of the room. An old wooden window was already open and could not be properly closed, allowing constant traffic noise bellowing into the room. Given my stated sensory sensitivity, this made the room unsuitable. I took my bags and returned straight to reception and explained the room did not meet my booking or reasonable adjustments. I reiterated that I have a sensory disability and required a quieter environment. The staff member contacted someone elseand I was moved to a quieter interior room. This should not have occurred. My needs were clearly stated and acknowledged but not considered when allocating the room. Staff should be better trained to understand non visible disabilities."

"Very unique and interesting apartment. Clean and spacious. Friendly staff and good location with plenty of restaurants, cafes and walks nearby. "

"Lovely location but we both slept really badly as the walls are very thin and not soundproof in the least!! The person in the room next door was talking (maybe gaming) loudly all night, until some time after 5.30am, making it impossible to sleep. Otherwise hotel was friendly and a ve try pleasant experience."

"The host ensured that I was well prepared and made my stay as welcoming and stress free as possible. It is well decorated and very functional accommodation with the en-suite bathrooms surprisingly spacious with excellent shower facilities."

"Spotless room , good empties "

"Loved our stay. It was a perfect position for us as we wanted to walk around the city, visit friends and meet others for coffee. Accommodation was effect for us and was very welcoming. "