Private pool

Reviews of Hotel Bayerischer Hof

5 out of 5
Hotel Bayerischer Hof
Promenadeplatz 2-6, Munich, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 491 reviews" "
Rating 8 - Good. 117 out of 491 reviews" "
Rating 6 - Okay. 48 out of 491 reviews" "
Rating 4 - Poor. 24 out of 491 reviews" "
Rating 2 - Terrible. 11 out of 491 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, centrally located such that many of the major sights of Munich are within walking distance. The well-equipped gym and warm roof-top pool are nice respites after a day of sightseeing.
Stayed 6 nights in Apr 2024

8/10 Good

Rupert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad that the wonderful restaurant was closed during our stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Karim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!
Stayed 6 nights in Nov 2023

8/10 Good

behnam

Stayed 2 nights in Dec 2023

8/10 Good

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location can’t be beat if you’re in town for a shopping trip or sightseeing. Very centrally located and easily accessible via car, streetcar or subway. The staff is exceptional, they make you feel special and always go the extra mile. Spa and rooftop are great too. The rooms are a bit outdated, not really my style, but I got an upgrade to a room with a view which was nice. Only thing I have to criticise is that the H/AC didn’t work properly, it was way too hot in my room and we didn’t really manage to regulate the temperature. Was hard to sleep. The building is old and I guess the H/AC is not as modern as other hotels‘.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rupert

Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand old dame - style never goes out of fashion
Beautiful vintage styled room in a classically elegant hotel. The room was lovely, clean, roomy and a cozy base for us for a cold week in Munich. The lounge was comfortable and it was a great home away from home to explore Munich from. The choice of restaurants was great and the bar was gorgeous.
Stayed 5 nights in Dec 2023
Response from C. Hoffmann, Guest Relation on 27 Dec 2023
Dear Heather,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay with the highest score and overall enjoyed your time with us. It is a pleasure for us to read, that you enjoyed the unique atmosphere.The Hotel Bayerischer Hof is a traditional private ruled Hotel. In order to do justice to the historically grown combination of tradition and modernity, this requires careful coordination and comprehensive planning, which has been successfully implemented step by step for years.To offer you home away from home is our greatest concern.Dear Heather, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff was very accomodating to add my son to the room.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old School Traditional Hotel
We stay at the Bayerischer Hof every time we go to Munich. Maybe once every month or two. It isn't cheap, but the locatio is handy and it's what we are used to. A rather dated hotel, but it does the job. Paying for parking is a surrpise, especially with the cost of the rooms. The internet wifi isn't very good either. Last question - would I go back? It's a Yes. We will continue to use it.
Stayed 1 night in Nov 2023
Response from C.Hoffmann, Guest Relation on 27 Dec 2023
Dear Guest,Thank you very much for staying at the Hotel Bayerischer Hof regulary and evaluating your experiences. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stays almost with a good score and enjoying your time with us. The Hotel Bayerischer Hof is a traditional private ruled Hotel. In order to do justice to the historically grown combination of tradition and modernity, this requires careful coordination and comprehensive planning, which has been successfully implemented step by step for years.Dear Guest, we are looking forward to welcome you soon back at the Hotel Bayerischer Hof and remainWith kind regards

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
A gorgeous property in central Munich with extremely friendly staff and great service.
Stayed 1 night in Nov 2023
Response from Guest Relation, Hotel Bayerischer Hof München on 21 Nov 2023
Dear Sandra,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest score and overall enjoyed your time with us. We are also very pleased that you found our staff to be very friendly and helpful.Dear Sandra, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

8/10 Good

BERNA

Stayed 2 nights in Nov 2023

6/10 Okay

Stuart

Stayed 1 night in Nov 2023

6/10 Okay

Konstantin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Poor service overall Hotel increased nightly costs for Octoberfest but staff was hopelessly behind… Gym for a 5star hotel super poor equiped
Stayed 2 nights in Sep 2023
Response from Guest Relation, Hotel Bayerischer Hof on 19 Oct 2023
Dear Konstantin,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. All the more we regret that we obviously could not fully meet your expectations! In order to avoid that this will be the case again with your future bookings, we would be very pleased if you could tell us the reasons for this and the period of your stay. We would like to thank you very much in advance for your effort.With kind regards Christina HoffmannGuest Relation

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel did not give me the quality or level of room that I paid for. I feel that it was the smallest and most basic room they had on the first floor.
Stayed 4 nights in Sep 2023
Response from Guest Relation, Hotel Bayerischerhof on 16 Oct 2023
Dear guest,first of all, we would like to thank you for considering the Hotel Bayerischer Hof for your visit to Munich and for being so inclined towards us.Furthermore, we thank you for sharing your personal experience with other users in the form of this review on the online portal Expedia.We are all the more sorry to learn that you obviously had reason to complain several times and that we were not able to fully meet your expectations.Your opinion is a very important instrument for us to control our high quality standards on a daily basis. We can understand your displeasure, but we also ask you to understand that we must first verify your impressions before we can respond to your public statement. For this purpose, we ask you to send us the period of your stay as well as all necessary details. You can reach us at feedback@bayerischerhof.de and we thank you already for the effort involved.With kind regardsC. HoffmannGuest Relation

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from C. Hoffmann, Guest Relation on 19 Sept 2023
Sehr geehrter Antonio,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre persönlichen Erfahrung während Ihres vergangenen Besuches im Hotel Bayerischer Hof in München auf dem Onlineportal Expedia zu teilen und Sie andere Gäste an diesen teilhaben lassen. Ihre Meinung stellt ein für uns sehr wichtiges Instrument zur regelmäßigen Qualitätskontrolle dar. Zudem danken wir Ihnen vielmals dafür, dass Sie unser Haus für Ihren Besuch gewählt haben und Sie uns so zugeneigt sind.Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt sehr zufrieden waren und wir mit unserem vielfältigen Angebot und unserer zentralen Lage zu Ihrem Wohlbefinden beitragen konnten.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen und verbleiben Mit besten Grüßen aus MünchenC. HoffmannGuest Relation

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible.
Spectacular hotel. Great location. Amazing restaurant and spa. One of the best places I’ve ever stayed. Wonderful service
Stayed 1 night in Sep 2023
Response from C. Hoffmann, Guest Relation on 6 Sept 2023
Dear Guest,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest scores and overall enjoyed your time with us. Dear Guest, we are looking forward to welcome you soon back at the Hotel Bayerischer Hof and remainwith kind regardsC. HoffmannGuest Relation

10/10 Excellent

ACHIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, will be back soon….
Stayed 5 nights in Aug 2023
Response from C. Hoffmann, Guest Relation on 6 Sept 2023
Dear Achim,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest scores and overall enjoyed your time with us. It is a pleasure for us to read, that you would like to stay at our hotel again.Dear Achim, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful hotel, super friendly staff.
Stayed 1 night in Aug 2023
Response from C. Hoffmann, Guest Relation, Hotel Bayerischer Hof on 31 Aug 2023
Dear Michael,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest score and overall enjoyed your time with us. We are also very pleased that you found our staff to be very friendly and helpful.DearMichael, it would be a pleasure for us to welcome you back soon and we remainwith best regardsChristina HoffmannGuest Relation

10/10 Excellent

Gilbert, Lachute

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the place, very convenient and all good Room is big and also bathroom, shower…
Stayed 3 nights in Jul 2023
Response from C. Hoffmann, Guest Relation, Hotel Bayerischer Hof on 21 Jul 2023
Dear Mr. Gilbert,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest score and overall enjoyed your time with us. Dear Mr.Gilbert, it would be a pleasure for us to welcome you back soon and we remainwith best regardsC. HoffmannGuest Relation

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good facilities, friendly staff
I am fairly regular guest at the Bayerischer Hof Hotel. It is not the cheapest but it's a good location, has a pool and a steam room, and the bar staff are friendly!
Stayed 1 night in May 2023
Response from C. Hoffmann, Guest Relation, Hotel Bayerischer Hof on 8 Jun 2023
Dear Stuart,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn that you evaluated your stay almost with the highest scores and overall enjoyed your time with us. We are also very pleased that you found our staff to be very friendly and helpful.Dear Stuart, it would be a pleasure for us to welcome you back soon and we remainwith best regardsChristina HoffmannGuest Relation

2/10 Terrible

Ahmed

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from C. Hoffmann, Guest Relation, Hotel Bayerischer Hof on 2 May 2023
Sehr geehrter Ahmed,zunächst möchten wir uns bei Ihnen bedanken, dass Sie für Ihren Besuch in München den Hotel Bayerischer Hof berücksichtigt haben und Sie uns so zugeneigt sind.Weiterhin bedanken wir uns, dass Sie Ihre persönlichen Erfahrungen in Form dieser Bewertung auf dem Onlineportal Expedia mit anderen Usern teilen. Umso mehr tut es uns leid zu erfahren, dass Sie offensichtlich mehrfach Grund zur Beanstandung hatten und wir Ihre an uns gerichteten Erwartungen nicht voll umfänglich erfüllen konnten.Ihre Meinung stellt für uns ein sehr wichtiges Instrument zur täglichen Kontrolle unserer hohen Qualitätsstandards dar. Wir können Ihren Unmut verstehen, bitten jedoch gleichermaßen um Ihr Verständnis, dass wir Ihre Eindrücke erst verifizieren müssen, um dann gezielt auf Ihr öffentliches Statement Stellung beziehen zu können. Hierzu bitten wir Sie, uns den Zeitraum Ihres Aufenthaltes sowie alle nötigen Details zukommen zu lassen. Sie erreichen uns unter feedback@bayerischerhof.de und wir bedanken und bereits für die damit verbundene Mühe.Mit freundlichen GrüßenC. HoffmannGuest Relation

10/10 Excellent

Richard, Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
This is a superior hotel … normally well above the price range I could accept… but I always wanted to stay here, as I am a frequent visitor to Trader Vic’s down stairs. But thanks to Expedia I hit it on a night were I could not say no and grabbed an excellent room rate to make it happen. Great fun in an elegant hotel with amazing staff.
Stayed 1 night in Mar 2023
Response from Christina Hoffmann, Guest Relation on 20 Mar 2023
Dear Mr. Richard,Thank you very much for having stayed at the Hotel Bayerischer Hof and evaluating your experiences afterwards. Your feedback is very important for us in order to check our performances on a regular basis and fulfill all of our guests’ needs. We are happy to learn you enjoyed your time with us. It is a pleasure for us to read that you have come to appreciate our house, our facilities and above all our employees. To offer our guests an individual Service and to serve high-quality products is our greatest concern. To offer you a temporary home is our greatest pleasure.Dear Mr. Richard, we are looking forward to welcome you back soon an remainwith best regards Christina HoffmannGuest Relation

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from C. Hoffmann, Guest Relation on 2 Feb 2023
Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, uns über das Onlineportal Hotels.com zu bewerten und Sie andere User an Ihren Erfahrungen teilhaben lassen. Ihre Meinung stellt ein für uns sehr wichtiges Instrument zur regelmäßigen Qualitätskontrolle dar. Zudem danken wir Ihnen vielmals dafür, dass Sie unser Haus für Ihren Besuch in München gewählt hatten.Es freut uns sehr zu lesen, dass Sie unsere Leistungen überwiegend mit den Bestnoten bewertet haben und wir zu Ihrem Wohlbefinden beitragen konnten. Sehr geehrter Gast , wir würden uns außerordentlich freuen, Sie bald wieder im Hotel Bayerischer Hof begrüßen zu dürfen.vielen Dank, dass Sie sich die Zeit genommen haben, unseren Fragebogen anlässlich Ihres Aufenthaltes im Hotel Bayerischer Hof zu beantworten. Ihre Meinung stellt ein für uns sehr wichtiges Instrument zur regelmäßigen Qualitätskontrolle dar. Zudem danken wir Ihnen vielmals dafür, dass Sie unser Haus für Ihren Besuch in München gewählt hatten.Es freut uns sehr zu lesen, dass Sie unsere Leistungen überwiegend mit den Bestnoten bewertet haben und wir zu Ihrem Wohlbefinden beitragen konnten. Sehr geehrte Frau Hoven, wir würden uns außerordentlich freuen, Sie bald wieder im Hotel Bayerischer Hof begrüßen zu dürfen.Mit besten Grüßen aus MünchenC. HoffmannGuest Relation Hotel Bayerischer Hof

10/10 Excellent

Zaid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay. We were upgraded to larger suite upon check-in and this was great for our baby. Staff was really helpful and addressed all of our needs immediately. Great location, comfortable hotel. Can’t wait to come back!

8/10 Good

Stuart

Stayed 2 nights in Sep 2022

10/10 Excellent

Dirk

Stayed 1 night in Jul 2022

2/10 Terrible

Andre, Greenwoodvillage

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We were a little early and they told us a our room is almost done and they would notify us. we tried to get some think to drink and eat at the hotel. the staff was so rude at the restaurants we ended up going in town. The room was still not ready at 3:00pm. Over all the service was just horrible, it seen they really did care about anything. I had my eight year old boy with me and in the morning the room filled with cigarette smoke, he keep asking why it smells so bad
Stayed 1 night in Jun 2022

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Roomsdivison on 17 Jun 2022
Thank you very much for your kind feedback!

10/10 Excellent

Cornelia, Irvine

Stayed 2 nights in Sep 2021

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything- room spa etc…
Stayed 1 night in Jan 2022
Response from Guest Relation on 19 Jan 2022
Dear Carrie, We are delighted by your consistently positive feedback. Thank you for having taken the time to share your impressions of your recent stay with us and other travelers. It is a pleasure to learn that you overall enjoyed your stay and especially appreciated your room and our Blue Spa. It would be an honor for us to welcome you back soon. With kindest regards from Munich Guest Relation

10/10 Excellent

Carrie

Stayed 2 nights in Jan 2022

8/10 Good

Elif, Berlin

Travelled with family
Liked: Staff & service
Elevators are renewed and the place lost its charm The 6th floor could be a suburban place, not the good old feeling… sad. Breakfast as always was superior and so was staff however.
Stayed 1 night in Dec 2021
Response from Guest Relation on 21 Jan 2022
Dear Elif, Thank you for having stayed at Hotel Bayerischer Hof again and afterwards evaluating your experiences with us. It is a pleasure to learn that you mainly enjoyed your time with us and especially appreciated our breakfast offer and the service of our colleagues. Thank you, as well, for your comment that you miss some of the traditional charm due to modernizations like the elevators in Palais Montgelas or our Dachgarten breakfast area. Please let us assure you that we attach great importance to our history and the corresponding traditional settings. At the same time we want to stay up to date and need to maintain our house through various modernizations. It is its combination that defines our characteristic. Dear Elif, hoping to welcome you at our property again soon, we remain, with kindest regards Guest Relation

10/10 Excellent

Scott R, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were accommodating after the initial wait for the reservation location
Stayed 2 nights in Oct 2021
Response from Guest Relation on 20 Oct 2021
Dear Guest, Thank you for evaluating your stay at the Hotel Bayerischer Hof. Please excuse the short waiting time at check-in. We are pleased to learn that you enjoyed your stay at our hotel. It would be a pleasure for us to welcome you back soon and we remain, with kindest regards Guest Relation

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Great location but quite mediocre
Room service overpriced and food mediocre at best. Housekeeping promised to bring water at turndown service and never returned. AC was noisy at night and needed adjustment after night one. Check out chaotic - I had requested my bill be prepared with half an hour’s notice and it wasn’t done. Also asked to have luggage brought down and reception didn’t have the bags so I had to run upstairs to grab my suitcase only to realize the bags had been brought down. Poor organization although staff was friendly enough.
Stayed 2 nights in Sep 2021
Response from Guest Relation on 20 Oct 2021
Dear Guest, Thank you for evaluating your stay at the Hotel Bayerischer Hof. The feedback of our guests is very important for us in order to improve our performance and fulfill all of our guest's needs. Thank you for the words of appreciation regarding the friendliness of our staff. We are very sorry to read though that you were not entirely satisfied with the food quality and our room service. Please be assured that we strive to serve the highest quality of food and we pay great attention to offering a courteous and professional service to our guests. Furthermore, we are sorry that the air condition did not work as expected and the inconveniences you had to face. We are glad that we were able to find a solution during your stay. We are deeply sorry to hear that you describe your check-out as chaotic. The experience is not up to our usual standard in the house. We apologize for any inconvenience. We would be delighted to welcome you again, to assure you that we are a better host than you had to experience. Best regards Guest Relation

8/10 Good

Claude Elie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No security iin the bath room and you can slip in the bath tub without being able to catch any handle also bathtub is very high and dangerous to get in and out
Stayed 6 nights in Sep 2021
Response from Guest Relation on 20 Oct 2021
Dear Claude Elie, Thank you very much for sharing your impression of the Hotel Bayerischer Hof. We highly appreciate our guests’ opinion, hence it helps us to continuously evaluate and improve our service. Concerning your suggestion about your bathroom, especially the bathtub, we kindly inform you that we have several room styles, including rooms with an extra shower. In case of future reservations, please do not hesitate to inform us about this request, and we will take special care. We are looking forward to welcoming you back soon and remain, with best regards Guest Relation

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

KYRIACOS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great location ! Staff is very courteous. We also enjoyed the bar / live music music downstairs.
Stayed 3 nights in Dec 2019
Response from Guest Relation on 18 Mar 2021
Dear Guest, Thank you for sharing your wonderful feedback with us and other travellers. It is a pleasure to read that you enjoyed your stay with us and we thank you for highlighting our location, our staff as well as our Night Club. Hoping to welcome you again in the near future, we remain, with kindest regards Ann-Katrin Doescher Guest Relation

10/10 Excellent

Philippe

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Guest Relation on 18 Mar 2021
Sehr geehrter Philippe, Ihrer Bewertung mit der Bestnote entnehmen zu können, dass Sie Ihren Aufenthalt im Hotel Bayerischer Hof in vollen Zügen genossen haben, erfreut uns aufrichtig. Wir hoffen, Sie bei einer anderen, baldigen Gelegenheit erneut begrüßen zu dürfen und verbleiben, mit herzlichen Grüßen Ann-Katrin Döscher Guest Relation

10/10 Excellent

Emilio, MEXICO City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love swimming in the pool.Breakfast buffet is very good.The concierge service is wonderful (especially Tim).
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and centrally located in Munich on a quiet street, this property is the true sense of luxury. Special details like comfy bedding, heated towels, attentive service, and modern amenities make this hotel the perfect stay.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
1) Room was so hot we had to keep windows open in the December and heat off. 2) Water leaked under shower door to form large puddle. 3) Toilet needed numerous flushes for anything solid to go down. 4.)Toilet splashed on person standing in front of it when flushed. We told front desk about this 1, 2 and 3, not 4. They improved #3, nothing done for 1 and 2. We did not bother about #4 since the response on other items so poor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Steffen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Ladiesweekend

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a non tourist hotel. Beautiful stay in every way. Only issue was outside Igloo bar service closed at 10pm. If we knew, we would have bought drinks in advance.
Stayed 1 night in Nov 2019