The staff in the Charles hotel is so far the best I have experienced. Professional, helpful, polite and respectful. The bar and the spa also get five stars. You can define a hotels kitchen by its Club Sandwich, and this Club Sandwich was worth its salt – five stars. The only problem which surprised us, was the bed and the sheets. The beds had a fall away from the middle – which meant you couldn’t sleep in the middle at all – on the king size bed. The sheets where made of average quality synthetic fibers, which isn’t common at this level hotels. Quality of the beds are key.