Santiago Hotel Guide - Museo de Arte Popular Americano hotels in Santiago, Chile.

"We got there at noon and waited in the bar area. We were assigned a room which was not ready at 3pm, check-in time. There was 3 of us renting rooms, 1 was ready early, 1 was ready before 3pm and was ready for a while but we werent infotmed it was ready. We were assigned a different room , not sure why we couldnt have gotten it earlier. The toilet squealed and the coffee area only had 2 ciffee pods, no tea, no cream, no sugar. I went back down and asked at 3:30 for it to be rectified. It wasnt. I went back diwn to the front desk before going to eat. I asked and they wanted to pawn me off on someone ekse. I said you talk to whoever and rectify it. When they did finally bring the supplies we were missing in the original setup, they tried to charge it to our room. We told them that was unacceptable and explained the situation and they grudgingly didnt charge us. We also had issues with the dining staff, instead of bringing us cold water, they brought us boiling hot water as drinking water. It took an hour to get 2 beers after the first bottle had chunks. I then asked for no spinach, seasoned vegetables from the menu instead, but no mushrooms. They bring me 3 ribs, tons of mashed potatoes, and all mushrooms for the vegetable. After the 3rd attempt to send it back, i received the seasoned vegetables but it was 1/2 mushrooms. The food manager comped my bill, but we were totally dissatisfied with the service."

"This hotel is located in a historical section of Santiago. There are many excellent restaurants around the hotel which are easy to walk to. The staff were very accommodating and we enjoyed our stay."

"This is by far the best value-for-money hotel I have ever stayed in. The staff is very professional, kind, helpful and knowledgeable. The location is perhaps one of the best in Santiago. It is located in a quiet and safe street, surrounded by restaurants and stores. If you ever stayed at The Chandler Hotel in NYC, the Capital Bellet Hotel exceeds it in value by miles. I will definitely stay here again the next time I am in Santiago."

"It was easy walking distance to the Cero San Cristobal Hill and also the Lastarria districts"

"Clean room, helpful staff and a good location!"

"Carpet was worn and stained but room was clean."

"The two floor suite has a big problem with the AC. The cleanliness also could improve, many areas in the apartment were full of dust."

"This is a charming boutique hotel with friendly and helpful staff. I wish I had more time to stay there longer. The hotel safety was paramount; this is an enclosed facility that requires key card entry to get in the grounds - which are beautiful and great for lingering outdoors. Its about 30 minutes from the airport. I arranged a paid shuttle service with the hotel to pick me up and drop me off at the airport so I didn't mess with local taxis or uber. I had my own private ride associated with the hotel. They stayed in touch via Whatsapp and I knew exactly how to find my driver at the airport and was able to check in with him for the pick up to feel secure that he would show up - which he did - right on time - to get me back for my early flight. Breakfast is included but service started later than my early morning tour so I didn't experience it. The staff was very helpful in helping me understand how to get around the city. "

"The atmosphere was great thanks to the events organized by the hostel. The hostel is large, clean with several spaces to relax. The beds were comfortable and clean. There are lots of bathrooms which is great. The kitchens could use a few more utensils."