Shell Management hotels in Napa Valley, California

"Decent breakfast, staff was wonderful, our room was clean, and parking was very safe."

"Very friendly staff."

"Great cozy spot and very nice breakfast!"

"Food and drinks are great! Staff is amazing, especially Vanessa, Food and Beverage Manager. It is time for refresh in the rooms. "

"MY RM WAS ABSOLUTELY DIRTY. COBB WEBS HANGING FROM THE CEILING FELL ON ME WHEN IN BED. THE FIRE ALARM ON THE CEILING WAS TAPED WITH A BLUE TAPE AND IT HAD COME LOOSE AND PART OF THE DEVICE WAS DANGLING; BUT THE 2 MOST DISTURBING THINGS ARE THAT I FOUND DRY BLOOD ON THE COMFORTER ON THE BED I WAS SLEEPING IN AND THE COMFORTER HAD BEEN FLIPPED TO HIDE THE BLOOD. I NOW ALSO KNOW THAT THIS PLACE HAS A HISTORY OF "BED BUGS!!!" WAS THE BLOOD ON MY COMFORTER FROM BED BUGS THAT HAD FED ON SOME OTHER GUEST???? I COMPLAINED, AND WAS MOVED BY THE "SECURITY GUARD" TO A 2ND RM THAT HAD "NO" HEATER, AND IT WAS A COLD NIGHT. AM I A SUSPCIOUS PERSON THAT NEEDS A SECURITY ESCORT....WHERE WAS THE MANAGER??!! THE MANAGER MADE ABSOLUTELY NO EFFORT TO REACHOUT TO ME THAT NIGHT NOR THE NEXT MORNING B4 I CANCELED AND LEFT. NO EFFORT TO EXPRESS HIS APOLOGIES OR TO EVEN GIVE ANY EXPLANATION... HE HID LIKE A COWARD. I USED EXPEDIA BECAUSE IT IS/WAS A TRUSTED NAME IN THE BUSINESS; BUT BE AWARE!!! DO YOUR RESEARCH ABOUT THESE HOTELS... CALL THEM DIRECTLY IF POSSIBLE.... GET THE NAME OF THE MANGER AND THEIR HRS OF AVAILABILITY. I CANCELED MY RESERVATION AND LEFT.... AND ABSOLUTELY NEVER TO RETURN.... GUEST BE WARE. A LESSON LEARNED AND 1 PERSONS EXPERIENCE."

"The property and the location are very nice, but unfortunately the check-in was late (room wasn't ready by 4pm), and an incorrect bill from the hotel's restaurant and subsequent handling of the situation by staff made things feel less than ideal. Otherwise it would have been a great experience!"

"The room was lovely and we enjoyed sitting by the pool in the afternoon. The breakfast buffet was delicious and all staff was extremely friendly and helpful. We loved the location and having the ability to walk to all of the restaurants. "

"True destination resort for active people with golf, tennis pickleball etc. Beautiful grounds in the midst of Napa. We will be going again."

"Property and rooms were very nice. Front desk experience checking in and out was horrible. "