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Reviews of DoubleTree Suites by Hilton Naples

4 out of 5
DoubleTree Suites by Hilton Naples
12200 Tamiami Trail N, Naples, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 50 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mirel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Raven on 25 Apr 2024
Thank you for your review! We look forward to welcoming you again soon!

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with lots of amenities. Area was safe and close to everything you’d need.
Stayed 1 night in Apr 2024
Response from Jackie on 18 Apr 2024
Thank you for your feedback! We hope to welcome you again the next time your travels bring you back to the Naples area!

10/10 Excellent

Chris

Travelled with partner
Liked: Amenities
Very nice stay. Staff was very friendly & helpful with info of the area. Room was clean, nice layout. Enjoyed the restaurant & pool!
Stayed 4 nights in Apr 2024
Response from Raven on 8 Apr 2024
Thank you for your very kind review! We hope to welcome you again soon!

8/10 Good

Maurice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms on the first floor, near the staff rooms are very noisy (door slamming and staff conversations in front of your door are common)...prepare to be awake around 6:30am everyday. Management did tried to resolve this issue, but the staff did not complied.
Stayed 3 nights in Mar 2024
Response from Raven on 6 Apr 2024
We are sorry to hear that this was your experience during your stay. We thank you for your feedback as we continuously look for ways to improve upon our guest experience. We look forward to welcoming you the next time your travels bring you back to the Naples area and hope that you'll give us another opportunity to better serve you as our guest. Thank you again!

10/10 Excellent

MICHAEL BRANDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Raven on 6 Apr 2024
Thank you for your review! We hope to welcome you again soon!

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Very clean
Stayed 1 night in Apr 2024
Response from Raven on 3 Apr 2024
Thank you for your very kind review! We look forward to welcoming you again soon!

10/10 Excellent

Dax

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent welcome with chocolate chip cookies
Stayed 3 nights in Mar 2024
Response from Jackie on 30 Mar 2024
Thank for your very kind review! We hope we can see you again soon!!

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Excellent service. Heated pool
Stayed 1 night in Mar 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful.
Stayed 4 nights in Dec 2023
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had no issues with anything
Stayed 4 nights in Mar 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

cara

Stayed 1 night in Feb 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

jorge n

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Feb 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable place
Nice clean place. I like the balcony overlooking pool. Restaurant was good, fair price and quick room service.
Stayed 3 nights in Jan 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

Michael

Travelled with partner
Disruption of water services for 2 to 3 days was an inconvenience.
Stayed 4 nights in Jan 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We understand and apologize about the city-wide outage that we experienced during your stay. We do look forward to welcoming you again soon!

10/10 Excellent

ELIANE

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Raven on 22 Mar 2024
Thank you for your kind review! We look forward to welcoming you again soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location away from the busier Bonita Springs and Naples shopping areas.
Stayed 4 nights in Jan 2024

10/10 Excellent

vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Guido

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

LUIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carmen

Travelled with family
Nice staff, breadfast. was good, my only complaint is the wine, poor selection.
Stayed 2 nights in Dec 2023

10/10 Excellent

Olga

Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Loren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay! Staff are exceptional and the hotel is clean and very comfortable.
Stayed 5 nights in Dec 2023

10/10 Excellent

SINDY, cape coral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Pansy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nicely renovated. I had a king bed suite and the room was very nice. There is a separate bed room, a living room, a small kitchen area with a small refrigerator, coffee maker and sink. There is also a desk. There is a fitness center and a restaurant. The hotel is located near plenty of restaurants and stores.
Stayed 3 nights in Nov 2023
Response from Raven on 26 Nov 2023
Thank you for your very kind review! We hope to welcome you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Raven on 26 Nov 2023
Thank you for your very kind review! We hope to welcome you again soon!

10/10 Excellent

Yanira

Stayed 4 nights in Nov 2023
Response from Raven on 26 Nov 2023
Thank you for your very kind review! We hope to welcome you again soon!

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Raven on 26 Nov 2023
Thank you for your very kind review! We hope to welcome you again soon!

2/10 Terrible

Vladimir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was charged twice - from Expedia and then when I checked in. Didn't get my money back till now - I checked out 9 a.m. November 4. Stay was all right
Stayed 1 night in Oct 2023
Response from Raven on 26 Nov 2023
We're sorry to hear that was your experience. Please let us know if there is anything further we may do to assist you. We hope to welcome you back the next time your travels bring you to the Naples area.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here and loved it. Very nice hotel, staff was nice and accommodating, rooms were super nice and clean. We have no complaints! Will definitely stay here again if we find ourselves out here.
Stayed 1 night in Nov 2023
Response from Raven on 5 Nov 2023
Thank you for your very kind review! We look forward to welcoming you to our hotel again the next time your travels bring you back to the Naples area!

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great
Stayed 4 nights in Oct 2023
Response from Raven on 31 Oct 2023
Thank you for your kind review! We hope to welcome you back again soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Hotel was very clean. Rooms were nice.
Stayed 2 nights in Oct 2023
Response from Raven on 24 Oct 2023
Thank you for your very kind review! We hope to welcome you again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
our stay was a pleasure. Large, clean room. Restaurant and pool lovely.
Stayed 3 nights in Oct 2023
Response from Raven on 18 Oct 2023
Thank you for your kind review! We hope to welcome you again soon!

10/10 Excellent

Miquel, Coral Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. The beds were great, the hotel is beautiful and very clean and the staff is amazing. We will be coming back.
Stayed 2 nights in Sep 2023
Response from Raven on 5 Oct 2023
Thank you for your kind review! We can't wait to welcome you back again soon!

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful!
Stayed 3 nights in Sep 2023
Response from Raven on 5 Oct 2023
Thank you for your kind review! We can't wait to welcome you back again soon!

10/10 Excellent

Christine, antioch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Easy check in, rooms are very spacious and beautiful. The pool is very nice. The restaurant has good food. Will definitely stay here again
Stayed 1 night in Sep 2023
Response from Raven on 20 Sept 2023
Thank you for your kind review! We hope to welcome you again soon!

10/10 Excellent

Generosa

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Raven on 20 Sept 2023
Thank you for choosing to stay with us!

10/10 Excellent

Magdalena

Stayed 3 nights in Sep 2023
Response from Raven on 18 Oct 2023
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Raven on 12 Sept 2023
Thank you for your kind review! We are so glad you enjoyed your stay!

10/10 Excellent

Thomas, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, every room has it didn’t you know living in space, highly recommend
Stayed 2 nights in Sep 2023
Response from Raven on 12 Sept 2023
Thank you for your kind review! We hope to welcome you again soon!

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only claim is the room A/C is very loud.
Stayed 1 night in Sep 2023
Response from Raven on 6 Sept 2023
Thank you for your feedback and for choosing to stay with us! We hope to welcome you again soon!

10/10 Excellent

Anarelys

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to spent a weekend with the family, close to beach, good personal, beautiful rooms
Stayed 2 nights in Sep 2023
Response from Raven on 6 Sept 2023
Thank you for your kind review! We hope to welcome you again soon!

10/10 Excellent

Ronny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C condition and maintenance
Stayed 1 night in Sep 2023
Response from Raven on 6 Sept 2023
Thank you for your feedback and for choosing to stay with us! We hope to welcome you again soon!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
great service and location
Stayed 4 nights in Aug 2023
Response from Raven on 29 Aug 2023
Thank you for your kind review! We hope to welcome you again soon!