Hallway

Reviews of Grand Hotel Parkers

5 out of 5
Grand Hotel Parkers
Corso Vittorio Emanuele 135, Naples, NA

Reviews

8.6

Excellent

Rating 10 - Excellent. 372 out of 689 reviews" "
Rating 8 - Good. 195 out of 689 reviews" "
Rating 6 - Okay. 69 out of 689 reviews" "
Rating 4 - Poor. 33 out of 689 reviews" "
Rating 2 - Terrible. 20 out of 689 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on 25 Apr 2024
Dear Sarah Helen,Please accept our thanks for your kind rating regarding your stay.Your commendation of our room cleanliness is a testament to our staff's dedication to maintaining the highest standards of service and attention to detail. The appreciation you've shown for the hotel's condition also fills us with pride, as we strive to preserve the timeless elegance that is a hallmark of our historic establishment.Furthermore, we are delighted to know that you found our service to be impeccable. Our team is committed to providing friendly, personalized care to ensure an unforgettable experience for each of our guests.We eagerly await the opportunity to serve you once more at Grand Hotel Parker's.Warm regards,

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel oozed luxury from moment you stepped in; with its spacious lobby and high end art and furnishings. Its greatest amenities the rooftop bar and 2 Michelin star restaurant overlooking the Amalfi coast. A back drop of blue Mediterranean waters and mount Vesuvius coupled with fine dining. The rooms were immaculate with some of my favourite toiletries: Floris. However, the biggest asset of this hotel are its staff who make the guests feel special and welcome; dealing with any questions, queries or concerns with the utmost professionalism. We had a lovely stay.
Stayed 2 nights in Apr 2024
Response from Andrea Prevosti, General Manager on 21 Apr 2024
Dear Ana,Thank you for this kind feedback concerning your visit.It is wonderful to hear that you found our hotel to encapsulate the luxury that we strive to provide, from the carefully curated art and priceless antiques that grace our lobby to the high level of service we uphold. The rooftop bar and our esteemed George Restaurant, boasting a Michelin star, are indeed among the jewels in our crown, offering breathtaking views of the Amalfi coast that serve as a backdrop to the culinary delights prepared by our skilled chefs. We are thrilled that these features contributed to the enjoyment of your stay.We also appreciate your acknowledgment of the cleanliness of the room and the quality of amenities provided, including the toiletries from Floris, the same fragrance used by our founder George Parker Bidder III and James BondAbove all, we are most proud of our staff, whose dedication to making each guest feel special is the cornerstone of the Neapolitan hospitality we endeavor to deliver. Your commendation of their professionalism is sincerely appreciated and will be shared with the entire team.We all look forward to welcoming you back in the future.Kind regards,Andrea Prevosti, General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did t get a room upgrade despite asking in advance
Stayed 3 nights in Apr 2024
Response from Andrea Prevosti, General Manager on 21 Apr 2024
Dear Peter,Thank you for sharing your review.We are delighted that you had a pleasant stay with us and our high standards of cleanliness fully met your expectations, reflecting our commitment to providing a pristine environment for our guests.We are sorry we were unable to grant a room upgrade during your visit. Please be assured that we strive to fulfill each guest's requests to the best of our ability, subject to availability. We hope that the superb cuisine and the astonishing views from our terrace contributed to a memorable experience.Your remarks are invaluable to us, and we look forward to welcoming you back to experience the best of Neapolitan hospitality.We look forward to welcoming you back on a future trip.Kind regards,Andrea Prevosti, General Manager

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a rather small hotel with all the advantages of a larger 5-star place. The staff are particularly helpful, dedicated and friendly. Rooms are spacious, recently renovated and modern. The sea view is really beautiful. It only takes a short walk to be in the street concentrating many upper end stores. It is easy to walk downtown or the sea front boulevard, where there are many nice bars and restaurants. I recommend it without hesitation.
Stayed 4 nights in Mar 2024
Response from Andrea Prevosti, General Manager on 2 Apr 2024
Dear Xavier,Thank you for this kind review.We are delighted to hear that our staff's dedication and friendliness stood out during your visit. It is our pleasure to maintain the timeless elegance and hospitality that has been our hallmark since 1870. Your appreciation for our spacious and recently renovated rooms is greatly cherished, and we are thrilled that our stunning sea views added a special touch to your stay. The strategic location of our hotel, nestled in the refined Chiaia district, allows for convenient access to the vibrant streets of high-end shops and the seafront boulevard's bars and restaurants. We are glad that you enjoyed the walkability of our surroundings. Your recommendation is the highest compliment we could hope for, and it motivates us to continue delivering unforgettable experiences to all our valued guests.We look forward to welcoming you again soon.Best wishes,Andrea Prevosti, General Manager

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming staff. Nice location and view.
Stayed 1 night in Mar 2024
Response from Manager on 23 Mar 2024
Dear Selim,Thank you for this positive feedback.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards of service.We look forward to seeing you again. Best wishes,

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Manager on 21 Mar 2024
Dear Jennifer,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,

6/10 Okay

brian

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2024
Response from Manager on 21 Mar 2024
Dear Brian,Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards,

10/10 Excellent

Catherine, Fergus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Fantastic views. Hope to visit again.
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb 2024
Dear Catherine,Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed the fantastic views our hotel offers, which include the Bay of Naples and the island of Capri from our VI PIANO Snack Bar & Terrace. It's also wonderful to know that the service provided by our team met your expectations, as we strive to deliver the best of Neapolitan tailor-made service.We hope to have the pleasure of welcoming you back in the future for another unforgettable visit.Best wishes,

10/10 Excellent

Adrián

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Vwry nice traditional luxury hotel in Vomero. Breakfast from the roof is stunning!
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Dear Adrián,Thank you for sharing your experience with us.It's delightful to hear that you enjoyed the stunning views from our rooftop while delighting in our breakfast offerings. We're also pleased that you found the room to be immaculately clean and appreciated the overall condition of our establishment along with the amenities provided. Our team strives to maintain the heritage of the hotel while ensuring that every guest has a memorable and comfortable stay. Your feedback encourages them to continue with their efforts.We look forward to welcoming you back for another exceptional stay. Kind regards.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff nice room roof restaurant incredible view
Stayed 3 nights in Feb 2024
Response from Andrea Prevosti, General Manager on 21 Feb 2024
Dear Thomas,Thank you for this kind review.We're thrilled to hear that you found our team to be great and that your room met your expectations. The panoramic views from our rooftop restaurant are indeed a highlight, and we're glad you enjoyed them.We hope to see you again soon for another enjoyable experience.Best wishes,Andrea Prevosti, General Manager

4/10 Poor

Wadene

Stayed 3 nights in Dec 2023
Response from Andrea Prevosti, Direttore generale on 6 Jan 2024
Gentile Ospite,La ringraziamo per il tempo che ci ha dedicato.Ci dispiace che la sua permanenza nella nostra struttura non abbia soddisfatto le sue aspettative. Avremmo preferito avere maggiori dettagli su quali sono stati, secondo lei, gli aspetti negativi perché solo in questo modo possiamo intervenire per correggere eventuali errori e garantire così un'esperienza di soggiorno in linea con le necessità di ciascun ospite.Le porgiamo i nostri cordiali saluti.Andrea Prevosti, Direttore generale

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on 11 Dec 2023
Dear Tim,Thank you for sharing this review of your time at our hotel.We are glad you had a memorable experience with us.We look forward to welcoming you back on a future occasion. Best wishes,

10/10 Excellent

Yujing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous, especially if you're into vintage stuff and art. The rooftop view is fantastic, perfect for snapping lots of photos. Plus, they surprised us with a birthday cake for my partner – really sweet touch! This is one of the best memory we had during Napoli trip. The hotel has a Michelin star restaurant. However, we realized it on the day we arrived, the restaurant was fully booked already. It’s a pity we cannot try. We tried another restaurant in the hotel, quite good and the price is very reasonable.
Response from Andrea Prevosti, General Manager on 23 Nov 2023
Dear Yujin,Thank you for such a positive review of your stay with us.We're delighted to hear that the hotel's historical charm and art pieces contributed to the beauty of your experience. It's also wonderful that the rooftop view provided a perfect backdrop for your photographs and that the birthday cake was a memorable surprise for your partner. Furthermore, we’re pleased that you enjoyed dining at one of our restaurants and found the value to be excellent.It’s a shame to hear that you were unable to dine at our Michelin-starred restaurant due to it being fully booked. For future visits, we recommend reserving a table in advance to ensure you have the opportunity to enjoy this exquisite dining experience.We look forward to seeing you again in the future.Best wishes,

10/10 Excellent

Neil

Stayed 3 nights in Nov 2023
Response from Manager on 15 Nov 2023
Dear Neil,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon. Best regards,

10/10 Excellent

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Very clean. Easy parking in garage next door. Very pleased with our stay and would stay again.
Stayed 1 night in Oct 2023
Response from Andrea Prevosti, General Manager on 2 Nov 2023
Dear Jacqueline,Thank you for this positive review.We are delighted to hear that you found our team members to be very helpful and the hotel to be clean. It's great to know that our easy parking in the garage next door was convenient for you.We appreciate your kind words and are thrilled that you were pleased with your stay. We will continue to strive for excellence in our services and facilities.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 21 Nov 2023
Dear Mark,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We would be delighted to welcome you back on another occasion.Kind regards,

8/10 Good

Thomas, silver city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff room had a great view but definitely was in need of some renovations great hotel over Al
Stayed 1 night in Oct 2023
Response from Andrea Prevosti, General Manager on 29 Oct 2023
Dear Thomas,Thank you for such a positive review.We are thrilled to hear that you enjoyed our friendly staff and the stunning view from your room. Our team takes great pride in providing exceptional service to our guests, and we appreciate your kind words.We are committed to maintaining the timeless elegance of our historic hotel while ensuring a comfortable and modern experience for our guests and have noted your comment for our consideration.We look forward to seeing you again in the future.Best wishes,

10/10 Excellent

Victoria

Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Victoria,It was a pleasure to receive this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay.Best wishes,

8/10 Good

Martin

Stayed 1 night in Oct 2023
Response from Andrea Prevosti, General Manager on 13 Nov 2023
Dear Martin,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Andrea Prevosti, General Manager

10/10 Excellent

Achintya, Washington

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Dear Achintya,Thank you for this feedback concerning your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view of the bay. Wonderful dinner on the balcony. Very friendly staff.
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Dear Kayla,Thank you for your kind review.We are thrilled to hear that you enjoyed the gorgeous view of the bay from our hotel. Our rooftop terrace and balconies indeed offer a breathtaking panorama, making it a perfect spot for a memorable dinner. It's also great to know that our friendly team contributed to your positive experience. We take pride in our team's dedication to providing exceptional service to our guests.We look forward to welcoming you back on a future visit.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 9 Oct 2023
Dear Guest,Thank you for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,

10/10 Excellent

Miguel Dario

Stayed 3 nights in Sep 2023
Response from Manager on 3 Oct 2023
Dear Miguel,Please accept our sincere thanks for this kind review.We are pleased that we were able to meet your expectations.We hope we have the pleasure of seeing you on future occasions. Best regards,

10/10 Excellent

mario

Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Dear Mario,Thank you for sharing your positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea Prevosti, General Manager on 26 Sept 2023
Dear Guest,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,Andrea Prevosti, General Manager

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in safe and picturesque location of Naples. The staff was very welcoming and helpful. The room was clean and big with a beautiful view. I would definitely recommend this hotel and will stay here next time I’m in Naples!
Stayed 1 night in Sep 2023
Response from Manager on 25 Sept 2023
Dear Marie,Thanks for this kind review.We are delighted to hear that you found our hotel beautiful and appreciated its safe and picturesque location.Furthermore, our staff takes great pride in providing a warm and welcoming atmosphere, so it's fantastic to know that their efforts made a positive impact on your stay. We are also glad that you enjoyed your spacious and clean room with a beautiful view.We truly appreciate your recommendation and look forward to welcoming you back during your next visit to Naples.Best wishes,

10/10 Excellent

Lucila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 19 Sept 2023
Dear Lucila,Thank you for sharing your opinion of your stay with us.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you again. Best regards,

10/10 Excellent

Fatemeh

Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Dear Guest,Thank you for positively reviewing your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again in the future. Best wishes,

10/10 Excellent

Stuart

Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Dear Stuart,Thank you for this feedback concerning your recent visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

BethAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing, insightful and helpful. The rooftop bar is wonderful. The hotel is going through a reno. It will be superb once complete. Highly recommend.
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sept 2023
Dear Bethan,Thank you for positively reviewing your stay.We are thrilled to hear that our front desk staff made a positive impression on you with their helpful and insightful service. It's great to know that you enjoyed our wonderful rooftop bar and its stunning views. We appreciate your understanding and support regarding the ongoing renovations, which are aimed at enhancing our guests' experience.We look forward to the pleasure of welcoming you back. Many thanks again,

10/10 Excellent

Letha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm
Stayed 2 nights in Sep 2023
Response from Manager on 29 Oct 2023
Dear Letha,Thank you for sharing your review.We are delighted to hear that you appreciated the old-world charm of our hotel.We look forward to welcoming you back for another memorable stay in the future. Warm regards,

10/10 Excellent

Denise, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel with all the most modern gadgets. Staff excellent!
Stayed 1 night in Sep 2023
Response from Andrea Prevosti, General Manager on 28 Oct 2023
Dear Denise,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our hotel absolutely beautiful and appreciated the modern gadgets in your room. Our team takes great pride in providing excellent service, and we are delighted that you found our staff to be exceptional.We would like to thank you once again for your kind words and positive feedback. Our goal is to create unforgettable experiences for our guests, and we are glad that we were able to achieve that during your stay.It would be a pleasure to welcome you back.Best wishes,

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was truly 5 stars. We were upgraded to a suite with a private terrace with beautiful sea view. The front desk and all staff were professional, courteous, helpful and very friendly. Food was superb. George restaurant clearly meets and exceeds its Michelin star rating. Excellent service in all areas. Great location with unmatched views. Highly recommended.
Stayed 3 nights in Sep 2023
Response from Andrea Prevosti, General Manager on 9 Sept 2023
Dear Tracy,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you enjoyed your upgraded suite with a private terrace and beautiful sea view. Our staff takes great pride in providing professional, courteous, and friendly service, and we are glad that you felt well taken care of during your stay. It's fantastic to know that our superb cuisine, particularly at our Michelin-starred George Restaurant, exceeded your expectations.We appreciate your kind words about our location and unmatched views, and we are happy that you found our hotel to be an excellent choice for your stay in Naples. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.Thank you once again for your review, and we hope to see you soon at our hotel.Best regards,Andrea Prevosti, General Manager

10/10 Excellent

Samantha

Liked: Property conditions & facilities
Excellent is an understatement. This is a wonderful and chic choice for staying in Napoli. The views and staff are superb. From the personalized reception by the owner to the delicious food, a must when staying in Napoli.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Dear Samantha,Thank you for this positive review of your stay.We are thrilled to hear that you found our hotel to be chic and appreciated the stunning views of Napoli. Our personalized reception and friendly team are dedicated to providing exceptional service, and we are glad that you enjoyed your stay with us.It is also delightful to know that you had the opportunity to savour the delicious food at our restaurants. Our talented Chef Domenico Candela takes pride in creating exquisite dishes that showcase the best of Neapolitan cuisine.We look forward to welcoming you back.Kind regards,

10/10 Excellent

NAOKI

Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Dear Naoki,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best wishes,

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous hotel that feels like a private gallery! A most excellent and courteous staff. The rooftop bar is a MUST! I would definitely stay here again and again!
Stayed 3 nights in Aug 2023
Response from Manager on 15 Aug 2023
Dear Elizabeth,Thank you for sharing your opinion of your stay with us.We are delighted to hear that you appreciated our beautiful hotel, filled with antiques and genuine period features. It's great to know that our courteous staff made a positive impression on you. We are especially thrilled that you enjoyed our rooftop bar and its incredible views, which is indeed a must-visit spot for our guests.We look forward to welcoming you back on a future visit.Kind regards,

8/10 Good

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 11 Aug 2023
Dear Giselle,Thank you for such a positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Best wishes,

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
Dear Michael,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left a review previously.
Stayed 1 night in Jul 2023
Response from Manager on 10 Aug 2023
Dear Morgan,Thank you for sharing the review of your stay with us.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for; your satisfaction means everything to us.We look forward to welcoming you back.Kind regards,

10/10 Excellent

Morgan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredibly beautiful hotel! The staff went out of their way to help me and my family. They accommodated the baby and provided a pack and play bed for her. I highly recommend this Hotel. It is one of the best parts of our vacation and I would be plan on visiting it again. The food on site was wonderful, the rooms were pristine and had a wonderful view of the water. If you like an old feel and a throwback to the days of luxury travel then you will love this hotel! I would rate it Exceptional.
Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Dear Morgan,Thank you for sharing your opinion after your recent stay.We are thrilled to hear that you and your family enjoyed your stay with us, and that our team went above and beyond to accommodate your needs. It's also wonderful to know that our on-site dining options and pristine rooms with great views contributed to making your vacation memorable. We take pride in our hotel's rich history and luxurious atmosphere, and we're glad it resonated with you.We appreciate your kind words and recommendation, and we look forward to welcoming you back for another unforgettable stay.Kind regards,

10/10 Excellent

FERDINAND

Stayed 1 night in Jul 2023
Response from Manager on 21 Aug 2023
Dear Ferdinand,Thank you for sharing your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,

6/10 Okay

Sissag, Sherman Oaks

Travelled with family
Liked: Amenities
Not much to do around the hotel
Stayed 1 night in Jul 2023
Response from Andrea Prevosti, General Manager on 4 Aug 2023
Dear Sissag,thank you for taking the time to share your experience with us.Our location in the exclusive Chiaia residential district offers a peaceful and elegant atmosphere, while still within walking distance to Amedeo Square, Via Crispi, and Via dei Mille, where you can find numerous bars, restaurants, and pizzerias. Additionally, our hotel is well-connected to public transportation, making exploring Naples and its attractions easy.Furthermore, the hotel itself offers the choice of 3 panoramic restaurants and a rooftop bar.We would be delighted to welcome you back in the future, ensuring a memorable experience. Kind regards,Andrea Prevosti, General Manager

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The hotel is beautiful and clean. The staff are amazing! We always felt safe because we had excellent direction and suggestions from Marco and his team.
Stayed 7 nights in Jul 2023
Response from Manager on 31 Jul 2023
Dear Lynne,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our hotel beautiful and clean. Our team takes great pride in providing exceptional service, and we are delighted that Marco and his team made you feel safe and well-guided during your stay.We appreciate your kind words and high ratings for room cleanliness, hotel condition, service, and room amenities. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable stay in the future. Warm regards,

10/10 Excellent

John-Clark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Marco went above and beyond to make our experience outstanding!
Stayed 1 night in Jul 2023
Response from Manager on 27 Jul 2023
Dear John,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you had an outstanding stay with us. It's great to know that Marco went above and beyond to make your visit memorable. Our team takes pride in providing exceptional service and ensuring our guests feel welcomed and well taken care of.We look forward to welcoming you back for another unforgettable stay in the future. Warm regards,

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service
I would give the property all 5 stars if in the renovated section of the hotel.
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Dear Justin,Thank you for your review.We are delighted to hear that you appreciated our excellent service. Our team works hard to ensure that every guest has a memorable stay, and it is always rewarding to receive such positive feedback.It is a pleasure to know you appreciated our recent renovations as well.We look forward to welcoming you back in the future.Best wishes,

10/10 Excellent

avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect spot on herth
It was so good , and the people at the recepcion was very helpfole and nice and propecional, i like my stay very much
Stayed 2 nights in Jun 2023
Response from Manager on 9 Jul 2023
Dear Avi,Thank you so much for your positive feedback following your stay.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We hope we have the pleasure of seeing you on many more occasions. Best regards,

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff, service and views!
Stayed 1 night in Jul 2023
Response from Manager on 7 Jul 2023
Dear Seamus,Thank you for reviewing your recent stay.We are thrilled to hear that you found our staff and service exceptional, as we always strive to provide the best for our guests. It's great to know that you appreciated the cleanliness of our hotel and its condition, which reflects our commitment to maintaining a high standard of quality.Your kind words about the breathtaking views from our hotel are truly appreciated, and we are glad that they contributed to making your stay memorable. We hope to have the opportunity to welcome you back in the future for another unforgettable experience.Thank you once again for your review, and we look forward to your next visit.Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved out short stay….wish it was longer. Starting from arrival, the bags and car were looked after and check-in was super friendly and efficient. There were 2 good options to eat. We chose the roof top bar which was amazing. Wide menu until late at night. Service impeccable and friendly. Room and bathroom were a good size, clean and lots of marble and little features. Wasn’t expected tbh and Highly recommend.
Stayed 1 night in Jun 2023
Response from Manager on 6 Jul 2023
Dear Peter,Thank you very much for this kind review of your recent stay.We are thrilled to hear that you enjoyed your stay with us and found our check-in process friendly and efficient. It's great to know that you appreciated our rooftop bar and its wide menu, as well as the impeccable service provided by our staff. We take pride in offering our guests a comfortable and memorable stay, so we're glad that you found your room and bathroom to be clean, spacious, and well-appointed with marble and unique features.We look forward to seeing you again. Best wishes,

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This old world beautiful hotel is amazingly charming. The rooms are lovely, most with balconies. The views of the Mediterranean and the coast are enchanting Don’t miss the experience of this wonderful hotel!
Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Dear Kathleen,Thank you for this kind feedback concerning your visit.We are delighted that you had a great stay with us, and we are pleased to hear that you appreciated our hotel's design concept.Furthermore, your kind words about our team are much appreciated.We look forward to welcoming you back in the future.Kind regards,

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel was nice ,good area staff was good!
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Dear Kyle,Thank you for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back.Best wishes,