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Reviews of Hotel Palazzo Argenta

3 out of 5
Hotel Palazzo Argenta
Corso Secondigliano 519, Naples

Reviews

8.8

Excellent

Rating 10 - Excellent. 112 out of 179 reviews" "
Rating 8 - Good. 46 out of 179 reviews" "
Rating 6 - Okay. 8 out of 179 reviews" "
Rating 4 - Poor. 4 out of 179 reviews" "
Rating 2 - Terrible. 9 out of 179 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Seonaid

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful, but located in a part of Naples that seemed a bit sketchy. The room was beautiful and well appointed cool boutique style hotel with a cool vibe.
Stayed 1 night in Apr 2024

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place!
Stayed 1 night in Apr 2024

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Mana

Liked: Cleanliness, amenities, property conditions & facilities
While the hotel in itself was very nice and clean, the area in which the hotel is located is horrible. Not ideal for tourist. Everything is far. Unsafe to walk around the area. The streets are very dirty and no one speaks English. This is a place for locals and not tourists. Also, I mentioned to the staff several times that our phone in the room and the safe were not working and although they said they would send someone to fix it, no one came. If you are a tourist, pay the extra price to be near the port. You will spend a lot for taxi and transportation
Stayed 9 nights in Apr 2024

10/10 Excellent

Faye, Hubbards

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. They allowed us to drop off our luggage in the morning. They arranged a cab for early the next morning and it was waiting for us. Room was small but clean and comfortable. Area may not be the best but close to the airport. Good restaurants close by.
Stayed 1 night in Apr 2024

8/10 Good

Adesh

Travelled with partner
Liked: Staff & service, property conditions & facilities
The ease of access and the space needed for a couple. Great staff. Had a good variety for the breakfast buffet
Stayed 3 nights in Mar 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best price for the amenities and service, great breakfast. I came back to Napoli and stayed here again and if I come back they’ll be my choice again.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
My 4 nights stay at Hotel Palazzo Argenta
Hotel is generally clean but location is not terrible for guest that have engagement in city center. Hotel definitely not good for guest that does not speak or understand Italian. Reception service very poor for non speaking Italians
Stayed 4 nights in Nov 2023

6/10 Okay

ILEA

Liked: Cleanliness, staff & service
Disliked: Amenities
My stay was for 5 nights. The room was very clean and quiet and the oversized plush towels and high thread count cotton sheets a nice touch. The bed is a little hard but the pillows were perfect. The hotel staff was really nice. Sadly the neighborhood is in a rougher part of the city and has limited options nearby for food and transit, especially on a Sunday when nothing is open. The room has a pay bar mini-fridge but in this area with such limited resources nearby a fridge for the sole use of hotel guest would be much better. The downside is that the hotel is undergoing major renovations, so from 8AM - 5 PM everyday you hear loud construction noise, which made it difficult to sleep in or take important calls. The breakfast has a ton of selection, however it is left out for hours without items being cycled out or even replenished. If you don't get their by within the first hour things like the yogurt, is warm and the eggs, salmon, sliced meats and are no longer at a temperature safe for consumption. The first day after eating some of the salmon, that was supposed to be served cold but was left out too long, I got really sick. I also noticed that some items were not changed daily, like the moldy fruit that was put out 2 days in a row.
Stayed 5 nights in Nov 2023

8/10 Good

Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopover before early flight. Unable to have the breakfast. Great pizza up the street. Clean and comfortable bed with on time taxi pick up. No complaints.
Stayed 1 night in Oct 2023

10/10 Excellent

Maureen

Liked: Property conditions & facilities
Great only one night
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is close to transportation. Property is very clean. It had a very good breakfast included.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Travelled with partner
This property is not in a very good part of town. No restaurants, markets or bars close by. Noisy but very close to the airport.
Stayed 1 night in Oct 2023

8/10 Good

Jeanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was helpful and courtesy. However when we mentioned that one of the rooms did not have a blanket he reassured us that there will be one brought up. Later in the evening he confirmed the blanket will be coming however he was never provided. The breakfast that was included with our room was very good and there was a lot of options to chose from. The receptionist also assisted with arranging a taxi to take us to the airport which was a nice bonus. The rate was also very reasonable.
Stayed 1 night in Oct 2023

2/10 Terrible

Chris

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was loud construction all day from 7am until 5pm non stop. It was so loud it sounded like it was all around us. The Hotel never warned us about the construction or had any signage about the construction. We reached out and sent a few messages to the hotel but no one got back to us. We were only staying over one night as we were flying out of Naples the next day. If you want to disturbed with construction at all hours of the day, then this hotel is for you. We couldn't even get any sleep.
Stayed 1 night in Oct 2023

8/10 Good

Jason, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for airport.
Stayed 1 night in Sep 2023

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new hotel very clean the reception person gave a very useful information. However the hotel is located faraway from the center of the city. So you will need to used the public transportation.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was like a five-star hotel offering. The start were super attentive to our needs.
Stayed 1 night in Oct 2023

10/10 Excellent

Jasmine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Overall great experience. The hotel was very clean and the receptionists were friendly. The only issue was there was no airport transfer as stated on hotels.com
Stayed 1 night in Oct 2023

6/10 Okay

Shyam S

Liked: Cleanliness, staff & service, property conditions & facilities
So stay!
Too compact, reaching room! Like a puzzle and elevator door opens on sides without warning leading to my wife falling! Quite but inconvenient if coming by car.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property 11 minutes from the airport!
Stayed 1 night in Oct 2023

2/10 Terrible

Anna R

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service. Do not recommend staying here.
Response from HOTEL PALAZZO ARGENTA*** on 7 Oct 2023
Hi, our Hotel has great reviews, is it possible to know your problem in order to know if we can solve it?-Thank you

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk staff is helpful and friendly. The property is better than average, the location is a little sketchy. Also plan that will cost you €20 to take a taxi from the airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
One night stay
We only stayed for one night but the staff were very polite, the building was modern and clean, and the building was sealed with a locked gate. The breakfast that morning was very good and we had no issues with our stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice service
Stayed 1 night in Sep 2023

10/10 Excellent

Ramona

Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tomislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms, wonderful buffet breakfast. Website indicates shuttle for surcharge. Had to use taxi from airport arranged by us.
Stayed 1 night in Sep 2023

10/10 Excellent

Valentin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely outstanding, checking in was very easy and front desk stuff friendly and helpful. I booked a taxi for next morning from reception and was on time easy transfer to the airport. The neighbourhood had plenty of local restaurants and places to eat like locals. The only downside was the noise but I guess this is Napoli.
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciate that they were able to accommodate late check-in given our flight was delayed by a lot. Very easy to get to from the Naples airport. Clean, spacious and comfortable bed.
Stayed 1 night in Sep 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kayla

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very helpful with recommendations for things to do, where to eat, and how to use public transportation!
Stayed 4 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our host was extremely accommodating to our late arrival. Very clear with directions. Room was in great shape, we liked the courtyard. Breakfast had plenty of variety. Thank you.
Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to the airport, room was clean, breakfast was great - lots of options. We were only here on a brief layover but appreciated the proximity to the airport
Stayed 1 night in Jul 2023

10/10 Excellent

Amaris

Stayed 1 night in Aug 2023

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great modern little hotel in an area that isn’t as safe. About 12 min drive from the airport. Convenient location but heard the area isn’t as safe. Staff were great and waited for us to check in around 11:30pm. If checking in late make sure to call ahead of time and set it up. Overall great experience!
Stayed 1 night in Aug 2023

2/10 Terrible

Lori

Stayed 1 night in Aug 2023

6/10 Okay

Skyla

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Aug 2023

4/10 Poor

Leanna

Disliked: Cleanliness, staff & service, property conditions & facilities
When I lifted the towel from the towel rack, a huge roach crawled out and fell to the floor. I went downstairs to tell them about it and even they though apologized, they said in a way that didn't sound sincere. As if they were annoyed that I even brought it up. The room was small and the window overlooked a dirty alley. The decor was newer so I guess that's why this hotel has decent reviews?? But I am never staying here again.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Easy check in, located sort of close to airport, clean and comfortable. Room is small but fine for me as a single traveller.
Stayed 1 night in Jul 2023

8/10 Good

Sarah

Liked: Staff & service, amenities, property conditions & facilities
Overall it was similar to posted pictures. Front desk staff were very helpful and organized our taxi. The bathroom was less clean than expected. The air conditioning in our suite also did not work.
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good solid hotel. Staff are extremely friendly. Great breakfast! There are restaurants around the hotel. We went to Pizzeria Trattoria La Nuova Italia and had an amazing pizza dinner.
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property in a run down and dirty part of Naples
Stayed 1 night in Jul 2023

8/10 Good

OSVALDO, Greenville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place if you are going to spend a small amount of time in Naples. Very close to the airport, Great breakfast with a lot of options. The staff was very helpful and friendly.
Stayed 2 nights in Jul 2023

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean Excellent breakfast spread Fantastic Staff
Stayed 7 nights in Jul 2023

2/10 Terrible

Randy

Travelled with partner
Disliked: Cleanliness, staff & service
Terrible with the power going off
Stayed 1 night in Jul 2023