Staff was lovely and extremely helpful, and the breakfast buffet was one of the better ones we've seen. But we were put in a room on the second floor with a window with a crack running its entire width, which was fine because we didn't want to see the view anyway. Although the hotel is across the street from the pier, the view from our room was an ugly industrial parking lot. The room was also advertised as having air conditioning, but it is apparently a centralized system that only works when the hotel determines it's warm enough outside -- you don't get to decide. The solution from the front desk was to open the one small window in the room, which would let both the significant traffic noise in, as well as the bright white flashing Christmas lights strewn across the entire façade (we finally asked for a fan at 3 o'clock in the morning). Further, the bathroom walls and door are made of glass, and come with a motion sensor to turn the light on -- not a great idea when your partner gets up in the middle of the night to use the restroom and an uncontrollable light flashes on and wakes everyone up. Worst of all, the hotel is in a terrible part of town with dark, dirty streets and cheap restaurants close by; it felt like we were in a slum. An overall unpleasant experience.