National Trust's Croft Castle and Parkland

Very run down building, staff hardly acknowledged us at Reception upon arrival. We were not advised in advance that there was a wedding party and an 80’s night taking place so getting to sleep was very difficult due to the music going on until 1.00pm. Toilet blocked first night and we had to change rooms. Vomit staining on bedroom carpet. They say they are pet friendly but part way through our breakfast we were asked to move out of the restaurant into the bar as we had our Cockerpoo Rosie with us - they could have told us this information upon arrival. Shower was poor - no water if next door having a shower at the same time! Staff not interested in feedback.

Cool environment,highly recommend as one of the best hotels in Birmingham

Staff, room and breakfast was fabulous