Boston Hotel Guide - Needham Bowlaway hotels in Boston, United States of America.

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"Overall decent hotel that is convenient to BC. However, please note"

" Nice spacious room "

"I thought breakfast was too high. "

"-"

"Room was clean but noisy the hotel literally is on top the highway and you can get the whole thing from outside thru the wall A/C we tried to turned the heat at night and has a humid smell that stinks the whole room. Have to call to front desk around midnight due to some kids playing hockey in the hallway apparently was normal that parents let the kids been disrespectful and the front desk lady was rude and apologized saying that was my fault feel like that in resume I will never be back to this hotel my 3 nights were horrible "

"Loved it absolutely perfect "

"It was overall good but no air conditioning we ended up sweating the whole night and if i had known i wouldn’t have paid all this. also there is no cold waters provided to you. it was good but definitely not what i had hoped for."

"Room was nice and customer service was great. The proximity to the train was good - about 8 min walk. The breakfast was not worth it - many hotels offer free breakfast of the same quality. Overall, a nice stay."