Boston Hotel Guide - Needham Dog Park hotels in Boston, United States of America.

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"Spacious rooms and extremely friendly staff. Convenient parking with a great breakfast selection. "

"Very convenient location and the property is well maintained."

" Nice spacious room "

"I thought breakfast was too high. "

"-"

"Room carpets a bit smelly. A good shampoo and open windows often would help."

"Staff was extremely courteous and helpful on check-in and checkout. The room was very clean and the bed's quite comfortable. We had a busy weekend, so didn't avail ourselves of the amenities other than the breakfast (which had several options you would pay for) and the bar which was small, but comfortable. The bar person was very pleasant."

"The rooms were clean and the staff were friendly. Overall a nice hotel. What upset us was the nickel & dimeing. There was a $10 charge for parking - although it was not in the listing, and the parking lot was completely empty. They even tacked on 20% administrative charge on the tip paid by the QR code. I travel enough and tip by QR code provided in the room. First time I am seeing an administrative charge."