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Reviews of Marissal by Dorobe Hotels

2 out of 5
Marissal by Dorobe Hotels
Plaza Balcón de Europa 3, Nerja, Málaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 79 out of 144 reviews" "
Rating 8 - Good. 49 out of 144 reviews" "
Rating 6 - Okay. 10 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly and helpful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfortable room, friendly staff.
Stayed 7 nights in Apr 2024
Response from Recepción Marissal by Dorobe hotels on 27 Apr 2024
Dear JohnThank you for trusting Hostal Marissal by Dorobe.Thank you for your review. Kind regards

10/10 Excellent

Malourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is in the middle of Balcon de Europa, best place in Nerja. The price I paid was excellent. The staff regularly clean the room. The place is not modern but clean.
Stayed 3 nights in Apr 2024
Response from Marissal by Dorobe on 14 Apr 2024
Dear Lourdes:Thank you so much for writing us this review. We are happy to know you enjoyed during your accommodation with us in Marissal.We are looking forward to welcome you again.Best wishes

10/10 Excellent

Gary Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value. Right in the centre, everywhere is walkable. Hotel is clean, tidy and great staff.
Response from Departamento de Recepción on 24 Mar 2024
Thank you so much for your review Gary Paul. It's a pleasure for us to know you really enjoyed your accommodation in Hostal Marissal. We hope to welcome you soon.Best wishes

10/10 Excellent

Laszlo

Travelled with partner
Shower needs a slip Matt, new shower hose, a cleaner shower curtain. Otherwise a very lovely location and property.
Stayed 3 nights in Feb 2024
Response from Recepción Marissal by Dorobe hotels on 18 Feb 2024
Thank you very much for your opinion. Without a doubt, it helps us to improve.We hope to welcome you again soon.Best regards

8/10 Good

Dilip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great price. Clean rooms.
Stayed 4 nights in Feb 2024
Response from Recepción Marissal by Dorobe hotels on 9 Feb 2024
Thank you so much for writing us a review, we really appreciate it and we are very happy to know you had a satisfactory stay with us in Hostal Marissal Dorobe.We hope to welcome you soon.Regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Recepción Marissal by Dorobe hotels on 16 Jan 2024
Querida Patricia,Muchas gracias por su puntuación. Nos anima mucho a querer seguir mejorando.Esperamos verla pronto de nuevo.Saludos,

8/10 Good

Ahmed

Stayed 7 nights in Dec 2023
Response from Departamento de Recepción on 31 Dec 2023
Estimado Ahmed, Muchas gracias por su puntuación. Nos alegra saber que ha tenido una satisfactoria estancia en Hostal Marissal.Esperamos volver a verle pronto.Saludos,

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with a great shower ensuite. Entry by swipe is good. All staff friendly and helpful. Some facilities limited owing to time of year. Wonderful location on the Balcon de Europa with one beach very close by for swimming. Excellent location also for eateries.... again friendly service, used to visitors. I requested an extra pillow and kettle... Voila! No sooner requested than appeared. I really do recommend this value for money hotel.
Stayed 3 nights in Nov 2023
Response from Nadia - Reception Marissal by Dorobe Hotels on 26 Nov 2023
Dear Mr. and Mrs. Carson,We greatly appreciate your words.Thank you for valuing our work in such a positive way.Also, thank you for taking part of your time to write us a review, which helps us so much to improve and grow.Best wishes,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Departamento de Recepción on 30 Oct 2023
Muchas gracias por tomar su tiempo en puntuarnos, Lisa.Estaremos encantadas de recibirla de nuevo en Hostal Marissal.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Sep 2023
Response from Nadia - Recepción on 15 Oct 2023
Estimado/a Courtney,Gracias por su valoración. Deseamos verla de vuelta en Hostal MarissalReciba un cordial saludo de parte de todo el equipo.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location , waking distance from lovely beaches and ample restaurants and bars. Staff were extremely helpful with arranging transfers and offering directions. Breakfast was average and it was a case of if your'e not down early everything is gone, however the waiters do try and accommodate your needs were possible. Rooms were clean and changed daily if requested.
Stayed 5 nights in Oct 2023
Response from Nadia - Recepción on 12 Oct 2023
Dear Michelle,Every day we make an effort to look at each and every detail with thein order to offer an unforgettable experience to our clients.The entire Hostal Marissal team thanks you for the time spent onShare your experience with this community of users.We look forward to seeing you soon! A cordial greeting,

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Nadia - Recepción on 8 Oct 2023
Muchas gracias por su puntuación Juanita.Agradecemos enormemente el tiempo tomado en puntuarnos y su valoración.Esperamos verle de nuevo muy muy pronto en Hostal Marissal.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Departamento de Recepción on 6 Oct 2023
Estimado Colin,Gracias por su valoración. Deseamos verla de vuelta en Hostal Marissal.Reciba un cordial saludo de parte de todo el equipo.Nadia

8/10 Good

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
This Hotel is between the Church and the Balcon. While the hotel is basic it is such ideally situated that you are right on top of all the amenities such as bars,restaurants and shops. The balcony opened up on the square so we were able to watch the religious processions and weddings. The Hotel is very clean and the shower was good. Breakfast was basic and adequate if a little limited in choice. All in all a nice lttle Hotel.
Stayed 7 nights in Sep 2023
Response from Departamento de Recepción on 30 Sept 2023
Thank you for your time writing us a review. We greatly appreciate your words. We are very happy to know that you enjoyed a pleasant stay at Hostal Marissal.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. I had a room with a water view. It was close by the ocean and many great restaurants.
Stayed 2 nights in Sep 2023
Response from Departamento de Recepción on 30 Sept 2023
Thank you for your time writing us a review. We greatly appreciate your words. We are very happy to know that you enjoyed a pleasant stay at Hostal Marissal.

6/10 Okay

ALAN

Travelled with partner
Liked: Cleanliness
The location was excellent , right in the heart of balcon d'europe , busy and lively, the room was average but adequate , dissappointed that the room did not have at least a small fridge, some staff were pleasant and friendly , a couple were rude and ignorant, the coffee machine at breakfast was broken for a couple of days leaving staff to make the coffees behind the bar , the young lady when asked tutted and shook her head , she clearly did not want to make the coffees, when i asked for a second cup of coffee she angrily said " NO" i was astounded !!
Stayed 10 nights in Jul 2023

8/10 Good

Lance

Travelled with family
Liked: Cleanliness
It does not get more central in Nerja than this hotel - the location is great; on the Balcon d'europa and by a central public beach. The sound insulation was still good considering the central location in the middle of the town's hub.The rooms were comfortable. I personally found the bathrooms neglected and dirty - there was plenty of mildew which was disappointing. I also did not like the entrance of the hotel as it felt more like entering a messy bar / restaurant rather than a hotel lobby.
Stayed 3 nights in Jun 2023

6/10 Okay

Rebecca, Seattle

Travelled with partner
Liked: Cleanliness, staff & service
There for 2 days. Fine stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Benedict

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Exactly
Great state, it was exactly what we needed exactly where we needed it and it was exactly for the right price. It was exactly.
Stayed 3 nights in May 2023

10/10 Excellent

Darrell

Stayed 5 nights in Apr 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked our stay so we decided to extend the visit. This was a bit difficult to do without regular staff at the hotel and only intetnet booking. Got it figured out with an acquaintance who lives in Spain who was able to call the hostal to confirm the extension. Had to pay a bit extra to stay in the same room (due to internet bookiking issues). Super location. Hope to retun for another visit.
Stayed 3 nights in Apr 2023

8/10 Good

Tove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Graham

Stayed 1 night in Apr 2023

8/10 Good

SARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very comfortable and our room was really clean. Location excellent, we had a sea view and people watched each evening before our evening meal over the balcony de Europe 😊
Stayed 5 nights in Mar 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location! The property did not have amenities like shallow, conditioner, or lotion
Stayed 1 night in Mar 2023

10/10 Excellent

Rose

Stayed 1 night in Feb 2023

10/10 Excellent

Warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable good -value accommodation.
Convenient location, very clean, modern secure; helpful staff on-site and online.
Stayed 4 nights in Feb 2023

2/10 Terrible

colin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Service ever!!
I was booked to pay at the hotel. You took money before I arrived and I suffered a fee from my UK bank. No one was there to check us in. It was chaos. We were not told that the hotel was not open on 1st & 2nd January. Therefore we could not pay the balance, and you tried to use the same charge again!! We got help from Tobos Apart reception opposite but the service from your administration was the worst I have ever found. I would never stay with you again and will tell all my friends that on social media. Your failures cost me extra money. We were in a party of 24 who come to Nerja regularly and they were shocked by your poor service.
Stayed 4 nights in Dec 2022
Response from María Becerra on 13 Jan 2023
Dear Colin,While we sincerely regret your disappointment with the inconvenience you experienced during your stay in Nerja, we would like to thank you for sharing your feedback as it helps us to identify areas of improvement and act immediately in order to enhance our guests' experience in the future.We are sorry to read about the inconvenience you encountered at check-in and we tried to take action by calling Toboso Apartments for assistance, as you say there was no reception on those days. As I said before, we called Toboso to help you and offer you a room for the first night of your stay, as your booking had been entered without availability. For the second night we contacted Toboso again, as we did not have an international outlet on our phone, and he gave us an error. At Toboso's reception we left your key to our sea view room. We are sorry that the tranquility that you wished to find in our establishment has been affected by some inconvenience. We always ensure that the atmosphere of the hotel is peaceful and that the entry of our customers is as agile and fast as possible. We regret, I reiterate, the event that occurred, as you were not at fault.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to offer you a service of 10.Best regards,Maria

2/10 Terrible

Julie

Stayed 1 night in Dec 2022

10/10 Excellent

Anne

Liked: Property conditions & facilities, room comfort
EXCELLENT
LOVELY LARGE ROOM. BEDS VERY COMFORTABLE. BATHROOM A BIT SMALL FOR US AS HUBBY HAS MOBILITY PROBLEMS. BUT WE MANAGED. SUPERB LOCATION AND A VERY GOOD PRICE. WOULD STAY AGAIN
Stayed 8 nights in Oct 2022
Response from María Becerra on 29 Nov 2022
Dear customer, We appreciate this great rating. We look forward to seeing you again.Best regards. Maria

6/10 Okay

Mary

Travelled with group
Liked: Cleanliness, property conditions & facilities
Checking was difficult, No one at front desk,
Stayed 2 nights in Oct 2022
Response from María Becerra on 29 Nov 2022
Dear Mary, We are sorry that the service we provided did not live up to your expectations. We hope to see you again and that you can enjoy our great location. Best regards. Maria

10/10 Excellent

MR ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very helpful staff.
Stayed 1 night in Sep 2022
Response from María Becerra on 29 Nov 2022
Dear Michael, Thank you very much for your review. We are glad that our service lived up to your expectations. Best regards. Maria

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic and beautiful
Fantastic hostel worth more than its 2* rating . Great location and beautiful rooms . Very clean and comfortable This was my second stay and I will return .
Room 103
View
Stayed 1 night in Sep 2022

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

FERNANDO

Stayed 4 nights in Jul 2022

10/10 Excellent

Sharon

Stayed 2 nights in Jun 2022

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pessoal muito atencioso, preço acessível e excelente localização
Stayed 5 nights in Jun 2022

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Could not ask for a better location right in the center of the city. Well maintained and good size room for two people. .
Stayed 2 nights in Jun 2022

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Stay for the location only.
Decent hotel and fairly cheap. Fantastic location may make deficiencies worth it. Front desk staff was either non existent, abrupt or y accommodating. Shower had mold. Room was well worn.
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Stayed 1 night in May 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable x
I could not believe that the hotel was a two star,it far exceeded our expectations, we would certainly stay there again and highly recommend. The staff were very friendly and helpful, the room was excellent.
Stayed 1 night in May 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Break
Great location 5 minutes walk to the seafront town train station to the airport friendly staff nice continental breakfast
Stayed 4 nights in Apr 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location & very friendly staff.
Stayed 1 night in Nov 2021

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller hotel close to Nerja centre and all amenities so ideal location Clean and friendly hotel with good sized bedrooms and bathrooms
Stayed 2 nights in Sep 2021

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best position in Nerja
We were given room 211 at first and it was small and very dated they changed us to room 210 which was much better. The position of the Marissal is best in Nerja, the bar and cafe are good. We found that the bed and pillows very comfortable. The walk in shower was great, we had no view at all but this didn't bother us. Our son and partner had room 207 with a view onto the square and really enjoyed their stay.
Stayed 2 nights in Sep 2021

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service
Great location, staff were really friendly, clean, only stayed 1 night, but would definitely return or recommend!
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Parking was expensive (22 eur/day) at the nearby one.
Stayed 2 nights in May 2021
Response from Reception team on 27 May 2021
Thank you four your positive feedback. We are happy that you enjoyed your stay with us. Best regards