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Reviews of La Quinta Inn & Suites by Wyndham New Orleans Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Orleans Downtown
301 Camp Street, New Orleans, LA

Reviews

7.6

Good

Rating 10 - Excellent. 500 out of 1247 reviews" "
Rating 8 - Good. 298 out of 1247 reviews" "
Rating 6 - Okay. 176 out of 1247 reviews" "
Rating 4 - Poor. 135 out of 1247 reviews" "
Rating 2 - Terrible. 138 out of 1247 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Norma

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff charged our stay double on each a room besides they charged additional $400.00 because they said the electronic smoke detector registered smoke when never in my live have smoke. That was more than an insult. They did not refund me $400.00 even we can proof that we do not smoke. They even admited that room did not smell smoke Unbeleveable dishonest change and insult.
Stayed 1 night in Apr 2024

4/10 Poor

William

Travelled with family
Disliked: Cleanliness
There was a leak in the shower faucet that ran out under the tub and under the bathroom floor and carpet. Very likely there is mold under the carpet as this leak has been going on for some time. The floor, drywall and baseboard were all swollen. We pointed this out to the maintenance staff but it was never fixed. The toilet was so small and low that I could not sit it on it. I had to use the public toilet in the lobby when I needed to go. Also there wasn't a lounge type chair in the room nor was there a hair dryer. There was only two coffee filters and one small tube of shampoo for our 4 night stay. We asked for both of these items and it took two days to get them. The staff was courteous, but resolution of issues was slow or non-existent.
Stayed 4 nights in Apr 2024
Response from Darvonn on 4 May 2024
We are extremely sadden that you had such a unfortunate experience at our property. Rest assured that we are making the necessary adjustments to improve each individual guest experience at our property in the near future. Thank you for your feedback and hope you consider making Laquinta your choice to make it right in the near future.

2/10 Terrible

Kristel

Disliked: Staff & service
The desk clerk was not helpful at all when I called asking for directions even after telling her that my map was inaccurate. A lady’s room was broken into, her clothes were scattered, her medication was stolen and the desk clerk was rude to her and told her there was nothing she could do about it and to just call the police. I did not feel safe at all being there.
Stayed 2 nights in Apr 2024
Response from Carlos Harrison, GM on 2 May 2024
Thank you for your review, im sorry to hear about you having issues with the front desk and directions.

2/10 Terrible

Genieve

Travelled with family
Liked: Amenities
Disliked: Staff & service
I was overcharged quite a bit. Make sure to check your bill!
Stayed 2 nights in Apr 2024
Response from Carlos Harrison, GM on 2 May 2024
Thank you for your review, while looking at your receipt i see that you were charged for the parking and the destination fees. I see the other charge were refunded.

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its Outstanding!
Stayed 1 night in Apr 2024
Response from Carlos Harrison, GM on 2 May 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Carlos, GM on 1 May 2024
Thank you for the 5 star review, we are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Victor

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Carlos, GM on 1 May 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

4/10 Poor

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
Stayed 1 night in Apr 2024
Response from Carlos, GM on 1 May 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

6/10 Okay

Garrett

Travelled with family, Travelled with family and small children
Liked: Staff & service
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
Stayed 3 nights in Apr 2024
Response from Carlos, GM on 1 May 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

4/10 Poor

Sara, Huntington Beach

Business traveller, Travelled with group
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
Stayed 4 nights in Apr 2024
Response from Carlos GM on 22 Apr 2024
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
Stayed 3 nights in Apr 2024
Response from Carlos GM on 22 Apr 2024
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 Good

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and price
Stayed 5 nights in Apr 2024
Response from Carlos, GM on 20 Apr 2024
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 Excellent

Nokeysh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
Stayed 2 nights in Apr 2024
Response from Carlos, GM on 20 Apr 2024
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 Terrible

Lidia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Carlos, GM on 20 Apr 2024
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 Terrible

Soraya

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
Stayed 3 nights in Apr 2024
Response from Josie, AGM on 17 Apr 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 Poor

Hope

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Josie, AGM on 17 Apr 2024
Thank you for your survey.

6/10 Okay

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
Stayed 2 nights in Apr 2024
Response from Josie, AGM on 17 Apr 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 Good

Nya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and accessible to downtown.
Stayed 2 nights in Apr 2024
Response from Josie, AGM on 17 Apr 2024
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josie, AGM on 17 Apr 2024
Thank you for your survey.,

8/10 Good

Janice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
Stayed 5 nights in Apr 2024
Response from Josie, AGM on 13 Apr 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Excellent

Virgile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024
Response from Josie,AGM on 13 Apr 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Excellent

Tamika

Business traveller, Travelled with partner
Liked: Staff & service
My check in person was the best Ever. So love him
Stayed 1 night in Apr 2024
Response from Josie, AGM on 13 Apr 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Excellent

Myles

Stayed 1 night in Apr 2024
Response from Carlos, GM on 1 May 2024
Thank you for the 5 star review, we hope to se you again soon.

2/10 Terrible

Kateliayh

Stayed 1 night in Apr 2024
Response from Carlos, GM on 1 May 2024
Thank you for your review, We are sorry to here that you didn't enjoy your stay with us.

10/10 Excellent

Shanetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Friendly, accomodating staff. Great amenities. Clean rooms. Bathroom door a little cumbersome but other than that I enjoyed my stay.
Stayed 3 nights in Apr 2024
Response from Carlos, Gm on 11 Apr 2024
Thank you for the 5 star review, we hope to see you again soon.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People with little to no patience, this hotel is not for you. Staff was very helpful when they got to you, but they seemed short staffed. Very clean and centrally located.
Stayed 2 nights in Apr 2024
Response from Carlos, Gm on 11 Apr 2024
Thank you for your review, we are working hard to hire additional staff to help provide the best service to our guest.

10/10 Excellent

donald

Stayed 7 nights in Mar 2024
Response from Carlos, GM on 1 May 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

svitlana

Stayed 1 night in Apr 2024
Response from Carlos, Gm on 11 Apr 2024
Thank you for the 5 star review, We hope to see you again soon.

2/10 Terrible

Levi

Business traveller
Liked: Staff & service
Charged double in what are I guess security deposits? Over $900 the first day then $90-$400 throughout my stay (???). My final receipt was about $690 but a total of over $1,900 was charged to my bank account. Apparently this happened to other guests because the front desk staff told me to block the hotel on my card. If these are not waived I will be disputing it with my bank. Absolutely ridiculous. New management desperately needed. Staff was lovely and seemed to be as confused/frustrated as me.
Stayed 4 nights in Apr 2024
Response from Carlos, Gm on 11 Apr 2024
Thank you for your review, i am sorry to hear about the issue you had during your stay. I am working to ensure this doesnt happen again.

2/10 Terrible

Sumanta

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my disappointment with the customer service and staff at your hotel. When I checked in, I was not welcomed warmly, and the staff was not helpful. When I checked out, I was not given a receipt, which has caused me future hassle. I would recommend that guests ask for receipts when checking out to avoid any misunderstandings. Also, be aware that you will have a hard time getting a hold of somebody at this location if you get charged wrongly. Every single member of your staff that I came into contact with was rude and mean. This is completely unacceptable and I will not be staying at your hotel again.
Stayed 1 night in Mar 2024
Response from Josie, AGM on 7 Apr 2024
I'm saddened to hear your stay was not well. Please be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 Good

Lindsey

Travelled with family
Liked: Staff & service, amenities
Fun vibe created by the lobby decor. Staff were helpful. $10 voucher provided to hotel bar. It felt safe. Elevators required keyed entry. Walkable to French quarter and to sports arenas. Price point (hotel and parking) better than other hotels for the same weekend. No deal breakers/would stay again but… Resort fee was $5 more than noted on Expedia. Pool could’ve used a mid day skim - lots of bugs. Parking ramp is very tight and the valet drivers race through there like nascar drivers. No hand soap/bar in bathroom. Areas in corners of room could’ve used some more vacuuming.
Stayed 1 night in Apr 2024
Response from Josie, AGM on 7 Apr 2024
Thank you for your survey. Please be assured I'll share your feedback with our staff.

2/10 Terrible

Chad

Disliked: Staff & service, amenities
Location is great. I was overcharged 400 dollars the next day after stay. Hotel has completely ghosted all calls made to rectify situation. Manager came on intercom to say good morning at 8:30 in morning…. It was insane. Then he came back on and apologized for alarm that was going off… I never heard an alarm…, just him. Then about 1030 the alarm blast for about 30 seconds, then goes off. Left that morning bewildered….. then check my account…, two pending charges.., that ultimately we’re pushed through. Have filled complaints. I would highly recommend staying away from that property!!! Won’t ever stay at LaQuinta again unfortunately. Sincerely, Bummed traveler
Stayed 1 night in Apr 2024
Response from Josie, AGM on 7 Apr 2024
I'm saddened to hear your stay was not well. Please be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 Good

Jade

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josie, AGM on 7 Apr 2024
Thank you for your survey.

10/10 Excellent

Tya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josie, AGM on 7 Apr 2024
Thank you for your survey.

10/10 Excellent

Ari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, all good!
Stayed 4 nights in Mar 2024
Response from Josie, AGM on 4 Apr 2024
I'm pleased to hear your stay was enjoyable. Pleased be assured I'll share your feedback with our staff. Thank you for your survey.

4/10 Poor

Dorothy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff ,female person seemed moody & didn't greet us or make us feel welcomed there as guest. She filled to give us same information that we notice she told other guests ,about the extra card for a free drink at the bar, that was inserted with out room keys. We was charged for the list of activities that includes tours ,that we never went on! I didn't notice slot of white guest wearing a green bracelet to verify there were guest at the hotel? I reserve a room with a balcony,but got a view of buildings walls only.They put two seniors on the third floor ,that was very cold with lots of air circulating in the hall areas! ☹️
Stayed 4 nights in Feb 2024
Response from Josie, AGM on 3 Apr 2024
I'm saddened to hear your stay was not well. I'm sorry we do not have rooms with balconies. Pleased be assured I'll share your feedback with our staff.

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the French Quarter without the noise. Parking is expensive and not convenient at all. It took a long time to get the truck parked. I would stay here again but I would bring a smaller vehicle for all the compact car spaces available.
Stayed 3 nights in Mar 2024
Response from Josie,AGM on 3 Apr 2024
I'm saddened to hear your stay was not well. Pleased be assured your feedback will be share with our staff.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to local sites.
Stayed 2 nights in Mar 2024
Response from Josie,AGM on 3 Apr 2024
I'm pleased your stay was enjoyable. Pleased be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 Good

Taylor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Josie,AGM on 3 Apr 2024
Thank you for your survey.

8/10 Good

Tamyra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No or dlow housekeeping
Stayed 2 nights in Mar 2024
Response from Josie, AGM on 3 Apr 2024
Thank you for your survey.

4/10 Poor

Varielle

Disliked: Staff & service, property conditions & facilities
They didn’t make sure we had enough towels and tissue
Stayed 3 nights in Mar 2024
Response from Josie,AGM on 3 Apr 2024
Thank you for your survey. Your feedback is very important to us.

6/10 Okay

Sharla

Liked: Cleanliness
The staff was nice. Issues with the property was we tried to call multiple times over the course of 4 hours to let the property know we were going to be a very late arrival and no one answered ever. Expedia also tried calling and no one answered them either. This caused me a lot of unnecessary stress. Also the room phones didnt work so when i needed anything i had to go down to the desk to get it. This was very inconvenient and a hassle. I would think twice before staying at this location again.
Stayed 2 nights in Mar 2024
Response from Josie, AGM on 3 Apr 2024
I'm saddened to hear your stay was not well. Pleased be assured your feedback will be share with our staff.

8/10 Good

Brittney

Stayed 2 nights in Mar 2024
Response from Carlos GM on 22 Apr 2024
Thank you for your revie, we are glad you enjoyed your stay with us and hope to see you again soon.

2/10 Terrible

Raneel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Josie, AGM on 3 Apr 2024
Thank you for your survey.

4/10 Poor

Maxime

Travelled with group
Had small issue with tv remote asked to get new one the request wasn’t done after two tires.
Stayed 3 nights in Mar 2024
Response from Josie, AGM on 30 Mar 2024
Thank you for survey. I'm saddened to hear your stay was not well. Be assured I'll share your feedback with our staff.

6/10 Okay

Crystal

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
I loved the convenience to the attractions. The breakfast could be changed day to day. I like that there was breakfast. Most of the staff was pleasent and helpful. We did not use the cleaning service. There were noisy nights, but is NOLA. I would recommend and use again.
Stayed 4 nights in Mar 2024
Response from Josie, AGM on 28 Mar 2024
I'm pleased your stay was enjoyable. Please be assured I'll share your feedback with the staff.Thank you for your survey.

4/10 Poor

annie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the information about the breakfast was not specified. there is no daily cleaning of the rooms. The room was having issues with the bathtub. lights were not working well—dirty carpet. the staff was rude while asking.
Stayed 3 nights in Mar 2024
Response from Josie, AGM on 28 Mar 2024
I'm saddened to hear you stay was not so well. Pleases be assured I'll share your feedback with our staff.Thank you for survey.

10/10 Excellent

Jermaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer service
Stayed 1 night in Mar 2024
Response from Josie, AGM on 24 Mar 2024
Thank you for your survey

6/10 Okay

Tahira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It would have been 5 stars, but the heat was not heating properly, and some of the female workers were not customer friendly.
Stayed 3 nights in Feb 2024
Response from Josie, AGM on 25 Mar 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is very important and I will share your experience with our team.Thank you for your survey..

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to every place i wantd to visit
Stayed 3 nights in Mar 2024
Response from Josie, AGM on 25 Mar 2024
I'm pleased your stay was well. Please be assured your feedback is very important to us. I'll share your experience with with our team.