All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for taking the time to share your experience at the Fairfield Inn Manhattan Chelsea. We appreciate you choosing to stay with us and look forward to welcoming you back in the near future!
Celeste, Thank you for taking the time to share your experience at the Fairfield Inn & Suites Chelsea. We appreciate you choosing to stay with us and look forward to welcoming you back in the near future
10/10 Excellent
Mario
1 Apr 2024
Mario
Stayed 1 night in Mar 2024
Response from Ayana on 22 Apr 2024
Thank you so much for choosing to stay with us during your stay in the NYC area.
6/10 Okay
Yui Pan
30 Mar 2024
Liked: Cleanliness
the floor is wet
Yui Pan
Stayed 3 nights in Mar 2024
Response from Ayana on 3 Apr 2024
Yui Pan, Thank you for taking the time to share your experience at the Fairfield inn & Suites Chelsea. Rest assured, your feedback will be shared with management to avoid this from reoccurring.
6/10 Okay
Maria
25 Mar 2024
Liked: Staff & service
.
Maria
Stayed 4 nights in Mar 2024
Response from Ayana on 3 Apr 2024
Maria, Your feedback is valued, thank you for taking the time to share your experience at the Fairfield Inn Chelsea.
Rooms are very small and tight. Walls are thin so you can hear everything.
Very clean though. No bar , but the Moxy hotel is literally across the street with a very good bar.
A nice surprise, a basic king room with no view but larger than many in NYC. Well maintained, clean, nice bathroom. Mattress let the side down a bit being a bit lumpy, but I still had a good night's sleep. Was delighted to discover veggie sausage patties in the free breakfast. Breakfast would benefit from some vegan spread too. I would definitely stay here again.
Kenton
Stayed 1 night in Feb 2024
Response from Yasayra on 15 Feb 2024
Thank you so much for your feedback! We hope to have you back soon!
6/10 Okay
Dana
29 Jan 2024
Liked: Cleanliness
The front desk staff was wonderful. Cheng helped us bring our luggage to the room & unloaded for us. The gentleman who came when we were leaving just dumped the cart outside our door & ran. The room phone never worked despite requests at the front desk. The housekeeping was very good but the rooms needs more than 1 garbage can. Great breakfast spread too
Dana
Stayed 2 nights in Jan 2024
Response from Yasayra on 30 Jan 2024
Thank you so much for your feedback! We hope to have you back soon!!
6/10 Okay
Shander, St. George
Travelled with family and small children
25 Jan 2024
Liked: Staff & service
Great properly, rooms a bit smaller than expected but friendly staff.
Shander
Stayed 2 nights in Jan 2024
Response from Yasayra on 30 Jan 2024
Thank you so much for your feedback! We hope to have you back soon!!
Room was a good size and clean. Loved the hot breakfast buffet. Staff was great, my remote control stopped working on the TV at 2:00 AM went down to the desk and got new batteries. Also free bag check.
alfons
Stayed 3 nights in Jan 2024
Response from Yasayra on 30 Jan 2024
Thank you so much for your feedback! We hope to have you back soon!!
Staff was very nice, the room was a little smaller than i expected but it had everything we needed; it was pretty clean . Walls are very thin so you can hear your neighbor sneeze, breakfast was pretty good and there was always coffee which we loved!
In the mornings the flower shops open and they display all of the greenery and flowers on the street which to me was a nice added bonus. Very close to the subway and walkable to Times Square - great location! The rooftop is nice also you can seee everything .
Jeangheni
Stayed 3 nights in Dec 2023
Response from Mercedes Rios on 11 Jan 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!
It's proximity to subways and major attraction and streets
Damika
Stayed 3 nights in Jan 2024
Response from Mercedes Rios on 11 Jan 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
2/10 Terrible
James
7 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It's more like a 1-star motel. The windows don't keep out the street noise, the door doesn't keep out noise from the hall, the heat doesn't really work, the bathroom was cold, the towels were thin and scratchy, etc. I'm sorry I wasted my money here.
James
Response from Mercedes Rios on 11 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of this matter is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
6/10 Okay
Verified traveller
2 Jan 2024
Liked: Cleanliness, room comfort
Verified traveller
Stayed 2 nights in Dec 2023
Response from Yasayra on 16 Jan 2024
Thank you so much for your feedback! It allows us to work in areas that need improvement.
8/10 Good
Daeyoung
2 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The basic amenities were quite limited. No slippers or toothbrush. You can ask for toothpaste though.
Plus the room was too dark.
Other than that, it's close to Penn station and 28th st metro so it was quite convenient to move around in the city.
Daeyoung
Stayed 2 nights in Dec 2023
Response from Mercedes Rios on 11 Jan 2024
Thank you so much for your feedback! It means a lot to us. Hope you choose to stay with us again when your travels bring you back to the area.
The location was perfect for train travelers and right near everyplace you want to be! Comfortable beds. Unit is small, but has all you need for a comfortable nights sleep.
Lisa
Stayed 1 night in Dec 2023
Response from Mercedes Rios on 11 Jan 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
Public transit is nearby. Staff are great and accommodating. Rooms are clean and comfortable.
CATHERINE
Stayed 2 nights in Dec 2023
Response from Mercedes Rios on 11 Jan 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future
Thank you so much for your feedback!!! It means a lot to us. We hope to have you back soon!
10/10 Excellent
Santiago
26 Dec 2023
Santiago
Stayed 6 nights in Dec 2023
Response from Yasayra on 16 Jan 2024
Thank you so much for your feedback!!! It means a lot to us. We hope to have you back soon!
6/10 Okay
Amanda
24 Dec 2023
Liked: Cleanliness, staff & service
Heating did not work properly. Loud construction in the middle of the night on 28th, we asked to move rooms to no avail. Breakfast was packed and basic.
Amanda
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on 26 Dec 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are sorry you had issues with your heating. Your feedback was shared with the leadership team to ensure this doesn't happen again.
This hotel had everything I needed— hot breakfast, gym, roof deck and a good room. Front desk staff was very attentive and helpful.
Helga
Stayed 1 night in Dec 2023
Response from Yasayra Rivera on 26 Dec 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay!
8/10 Good
M, washington
20 Dec 2023
M
Stayed 3 nights in Dec 2023
Response from Mercedes Rios on 11 Jan 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!
The hotel was very welcoming and friendly. The location was also very close to the city and nearby subway.
Raul
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on 26 Dec 2023
Thank you so much for your feedback! It allows us to improve in areas that need improvement. We are happy you enjoyed your stay!
8/10 Good
Adrian
15 Dec 2023
Adrian
Stayed 5 nights in Dec 2023
Response from Mercedes Rios on 11 Jan 2024
Thank you so much for your feedback! It means a lot to us. Providing amazing service is our top priority. I am happy you enjoyed your stay with us. We cannot wait to have you stay with us again in the future!
It was clean and quiet. The staff were efficient and helpful.
Nancy
Stayed 3 nights in Dec 2023
Response from Yasayra Rivera on 14 Dec 2023
Nancy,Thank you so much for your feedback! It means a lot to us. We hope to have you back soon!
8/10 Good
Cynthia
Travelled with family
8 Dec 2023
Liked: Cleanliness, staff & service, amenities
All the staff was amazing and helpful. So friendly and inviting. I wish the breakfast area was updated and a little nicer. The room we got was not nice. The bathroom shower was horrible
Cynthia
Response from Yasayra on 15 Feb 2024
Thank you so much for your feedback! We hope to have you back soon!
10/10 Excellent
Dino
4 Dec 2023
Dino
Stayed 1 night in Dec 2023
Response from Yasayra on 11 Dec 2023
Thank you so much for your feedback! It means a lot to us. It allows us to work in areas that need improvement. We hope to have you back soon!