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Reviews of Riverside Tower Hotel

2.5 out of 5
Riverside Tower Hotel
80 Riverside Dr., at 80th Street, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 108 out of 633 reviews" "
Rating 8 - Good. 235 out of 633 reviews" "
Rating 6 - Okay. 184 out of 633 reviews" "
Rating 4 - Poor. 52 out of 633 reviews" "
Rating 2 - Terrible. 54 out of 633 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and the view from my room. The hotel was clean and well maintained.
Stayed 1 night in Feb 2021

2/10 Terrible

Mohamed

Stayed 3 nights in Dec 2020

8/10 Good

Eileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Javvy

Travelled with family, Business traveller
Disliked: Staff & service, amenities
The property is what it is for what it is and at the rates for the urgency I needed. But having my demographic information read OUTLOUD as I am being processed-was a violation of my privacy, security, and frankly disrespectful. Furthermore, to add insult to injury. They gave me a room key that was wrong. When I came back to the lobby to explain that. It was as if I lied. Only for them to go check themselves that I was NOT lying. And issued the correct room key. Not only was I uncomfortable with what happened. I ended up leaving and sleeping else where after i already paid to stay. I left 4 hours into my stay! Highly alarming experience for others in the lobby to be dictated my credit card info my address and that I didn't live in town etc. Enough said.
Stayed 1 night in Sep 2020

8/10 Good

CTW, Boulder, CO

Liked: Cleanliness
Shabby but clean and in a great location. One of the desk staff was lax about keeping his mask on, and another gave me more attention than I was comfortable with, but the overall experience was good for the price.
Stayed 3 nights in Sep 2020

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

4/10 Poor

arthur

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It sucked
The air conditioning was lousy in our room
Stayed 1 night in Jul 2020

2/10 Terrible

Rodgers, Upper West side, New York.

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room(s) was very small and chopped up. Very musty smelling. Bathroom drain did not work. TV did not work. Had to change room 6 times the first night. Again the next day.
Stayed 4 nights in Apr 2020

10/10 Excellent

Eileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Great Staff
Stayed 1 night in Apr 2020

2/10 Terrible

Brian, New York NY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property desperately needs to be remodeled, didn’t even stay there after seeing the room and didn’t get my money back Wouldn’t recommend to anyone
Stayed 1 night in Mar 2020

6/10 Okay

Betty

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location, but the listing on Hotels.com is not accurate. The listing states that there is an in-room safe and that there is in-room climate control (air-conditioning), neither of which are accurate. I also scalded my hip when I got out of the shower because the hot water pipe that runs from the ground floor all the way up to I presume the top floor, is right beside the shower as you get out and it's a narrow bathroom. It is in a great neighborhood and well priced for NY, but I was disappointed that I had to be sure to carry my iPad and valuables with me instead of being able to lock them in a room safe.
Stayed 2 nights in Mar 2020

8/10 Good

Mehdi, London

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Clean and quiet, the door guys were gently and available. Patient and kind in my late check in
Stayed 3 nights in Mar 2020

8/10 Good

Betty

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Room comfort
Not so good. Too small rooms, no coffee
Stayed 1 night in Feb 2020

6/10 Okay

Marian

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in a nice neighborhood, and I picked it for its proximity to where I was going and it’s very reasonable price. But it was run down inside. Still, it was clean. The guys at the desk were just as nice as they could be.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
This hotel is an excellent value. The staff is great. We left behind a pair of glasses. They found them and quickly shipped them to us. The location is great. We stayed here for a Beacon Theater show, and many restaurants and bars are within a short walk. Subway station is close by for the 1 train that connects to Penn Station. The small rooms are crammed with furniture, but the space works just fine.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It is conveniently located near subway station, Central Park and the Museum of Natural History.
Stayed 4 nights in Jan 2020

2/10 Terrible

Nathaniel, New York City

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Property itself is extremely old and in desperate need of a renovation. The carpeting in the room is extremely worn, and there was also a lot of dust in the corners where you could tell the the floors weren’t being cleaned properly. The table in the room wasn’t clean and the chairs were very worn. For the price we paid we didn’t expect anything too extravagant, but this room was extremely underwhelming and disappointing. There was no ventilation in the small cramped bathroom, and it didn’t even have a tub. The only way to bathe was to use a prison like stand up shower. The linen on the beds had burn marks from cigarettes when it was a non smoking room. The sheets looked dirty and soiled, and we found hair the moment we pulled them back. There was hair on the towels which didn’t look very clean. While the staff was very friendly at check in and check out, the hotel, amenities and overall stay was a disappointment.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Small but clean room with comfortable twin bed. Basically just a place to sleep, but quiet location and perfectly fine for the price.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Room clean and basic amenities available. Very good location. If you have an active day in the city it’s a good value. I’ll book again.
Stayed 1 night in Dec 2019

2/10 Terrible

Curt

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Small and not so cozy
The room is incredible tiny with no sound proof. you can hear every thing that is being said in the halls as though you're right next to them. The shower pressure is good but the water temp isn't consistent. Good location, would only recommend if you can not find anything else.Photos online are deceiving of what the place is really like.
Stayed 2 nights in Dec 2019

4/10 Poor

Larry, NY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in terrible need of a facelift! The location is very nice though.
Stayed 1 night in Dec 2019

6/10 Okay

Ann, Chicago

Liked: Cleanliness, staff & service
Small rooms, old property, but clean with friendly, helpful staff. If you're looking for something fancy, this is not the place. If you're just looking for a place to stay in a decent neighborhood, relatively close to the subway and restaurants, Riverside Tower Hotel will meet your needs.
Stayed 2 nights in Dec 2019

10/10 Excellent

KH, Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time with our stay with fantastic views and would definitely recommend this hotel. We will return and stay again here again in the future. Great location and near transportation, restaurants, shopping, entertainment and everything!
Stayed 3 nights in Nov 2019

6/10 Okay

Karen

Stayed 1 night in Nov 2019

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Muito barulho, muito pequeno
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They do not explicitly mentioned they do not have parking included, which was a really bad start taking the consideration we had 14 hours road trip along with kids and my parents. However one of the staff (an Asian guy, I believe his name was Afran) has taken out his own car from a public spot and gave it to me, and mentioned he would be fine. This was an amazing kindness gesture unfortunately you don’t see very often nowadays. This guy for sure went an extra mile to satisfy customers, very good.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
value for price and location, clean enough place; staff was accomodating
Stayed 1 night in Nov 2019

8/10 Good

Kenneth

Liked: Cleanliness
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, room was very clean, staff friendly, but furnace was noisy at night.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

This is a great location but the rooms are very small.
Stayed 4 nights in Oct 2019

8/10 Good

Corey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay #2 for a Yankee Vacation
This is my 2nd trip to this property. 2 adults, 1 - 10 year old, and 1 - 15 year old who is an adult in his size. We had 2 rooms with a connecting bathroom. 4 twin beds total - trundle beds! We were in NYC for 2 baseball games and some good food, so a room fit for a king was not needed. However, there was a small table, 2 chairs, a fridge, and microwave - this came in handy when we were too tired to go out and had food from Zabars in the room for a meal - 2 short blocks from hotel. The rooms are small, the beds are small, the rooms are old, the hotel is old, but I did find it clean. Window unit A/C worked well for us. The WIFI was more miss than hit, but the TV was working very well if we needed to be entertained or to check the weather and news. The staff was great. This property has 2 main selling points - location & price. A third, for me, would be 4 twin beds - great for our party. Location - Upper West Side, in a nice quiet neighborhood. 79th St 1 train is a 3 block walk. Yankee Stadium was a 30 minute subway trip and Penn Station was a 10 minute trip. Natural History Museum is an easy walk and Central Park as well. Across the street from the hotel is Riverside Park - a hidden gem to walk. And the my deciding factor - the price. NYC - 4 people, 4 beds, 2 very small rooms, Upper West Side. I would rather spend my money on activities and food and find a cheap, clean, ideally situated hotel, and that is what I have found in this property.
Stayed 2 nights in Aug 2019

8/10 Good

Pamela

Liked: Staff & service, property conditions & facilities, room comfort
Goodtimes!
I liked the small room. It had the basic things I needed. My only problem was three days that I had smelly sheets placed on my bed. The first night it happened I ignored it because I thought it was just my imagination. The second night I took the sheet off my bed and wrapped up with a towel. The third night I called the front desk in the middle of the night to complain, and they sent me some clean sheets. I had the guy to smell the sheets so he could see that I was not being difficult. My stay was for two weeks, so I had not had this smelly sheet problem before. The first few nights of my stay I did wake up with a few bug bites. The staff was very nice, and the location was excellent. The M5 bus stops right in front of the building on Riverside Drive, and it can take you to Harlem and Downtown Manhattan. That was a plus for me when the trains were unbearable. The air conditioner was a life saver because of the heat wave. It gave me life! They say that this is not a good place for kids, well take it from me, it’s not. There was a baby on my floor that cried a lot. The walls are thin, so the cries of a baby will keep you up at night. Please don’t bring babies here. The elevators are very tiny and slow. I took the stairs a few times because I was just on the 8th floor. The elevators does not look wide enough to fit a wheelchair or those big bulky baby strollers. Overall, I enjoyed my stay. I hope to stay here again in the future.
Stayed 14 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position near the park , easy access to subway
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend!
Fantastic location! Functional, not ritzy. Would stay here again for same price or lower. WiFi did not work, but we were out most of time.
Stayed 6 nights in Jun 2019

4/10 Poor

fred

Disliked: Cleanliness, property conditions & facilities
Dirty socks!
Found someone else’s dirty socks, when I stepped out of bed and on to them. Kinda gross
Stayed 1 night in Jul 2019

8/10 Good

Lisette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Great location close to subway with view of Hudson River! Rooms were very small but it was clean and the price was right.
Stayed 3 nights in Jun 2019

8/10 Good

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Great for the price
This Hotel is definitely no frills! It’s not. Updated and doesn’t have the amenities one would expect at a hotel. Its an old charming building and with that comes what one would expect from an old charming building. A rickety elevator a regular key for the doors a phone dating back to the 80’s :). However, the location is exceptional, the staff friendly and helpful. The room was cleaned well everyday. For upper west side New York you can’t beat the price. I recommend if you don’t need amenities.
Stayed 5 nights in Jun 2019

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful friendly staff
Stayed 3 nights in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Functional and affordable
Nothing exceptional or special about this place. But I need a clean, safe, functional hotel in a good area that did not cost an arm and a leg, and this fit the bill perfectly. Bed and bathroom were perfectly fine and functional, but small. I would not hesitate to come back to this place. Great value for the money, by NYC standards and the location cannot be beat
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is conveniently located on the upper west side and the rates were about the lowest available for rooms with private bathrooms. That said, it is a bare bones kind of place. The bed was comfortable and the room seemed clean; however, there was a big plumbing access hole in the bathroom wall (a jerry-rigged cover for it had fallen off and was sitting on the floor), and the bedside table was a folding tv tray table. The AC was about 4' from my head and was very loud. The door to the room is just a wooden hollow core door with no security lock--not sure how this meets code! The single room is tiny. My room was very quiet once the AC was off. Front desk staff were very nice and check in/check out was easy and quick. Zabar's is two blocks away if you want a quick breakfast or to get snacks for the little fridge in the room.
Stayed 1 night in Jun 2019