Signature Studio, 2 Queen Beds, Kitchen, City View
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Reviews of The Nomad Suites & Apartments

3.5 out of 5
The Nomad Suites & Apartments
38 W 31st Street, New York, NY

Reviews

6.4
Rating 10 - Excellent. 30 out of 179 reviews" "
Rating 8 - Good. 55 out of 179 reviews" "
Rating 6 - Okay. 33 out of 179 reviews" "
Rating 4 - Poor. 34 out of 179 reviews" "
Rating 2 - Terrible. 27 out of 179 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Blanche

Travelled with group
Disliked: Property conditions & facilities
Room had problem with Roaches. Complain several times before transferring to a better room on our last night of stay. Needs a huge extermination to building and that room the bed is next to cookplate needs plexiglass installed for safety purposes. This was the cheapest we could find you get what you pay for!!!!!
Stayed 3 nights in Sep 2022

2/10 Terrible

Don

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

NEORVIS

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Price is to high and the quality is poor
Stayed 1 night in Mar 2022
Response from Nomad on 31 Mar 2022
Hello Neorvis, sorry your stay did not meet your expectation, yet we clearly communicated directly with you that we have $120 service fee per stay to cover our housekeeping & concierge labor, as advertised and you booked only 1 night yet you wanted to keep your reservation. We do not mind to accommodate a short stay, but it would be the best to book multiple nights for the value. Thank you once again

6/10 Okay

Brin

Liked: Property conditions & facilities
Quirky building with some interesting history. Room was on the small side and didn't get any natural light. Some minor problems with minor pests (the kinds of small bugs it's pretty much inevitable that you see from time to time in any old building), and also the soundproofing between rooms is pretty minimal. But the kitchenette was in great working order, and the bed was cozy, and overall I'd say it was pretty good for the rate.
Stayed 11 nights in Jan 2022

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2021

2/10 Terrible

Sheikh Jahangir

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
They did misbehavior with me. I stay over there through you for 4 nights again i told them to stey another 3 nights. The house keeping lady told me, she will give me special discount, i asked her the rent will be similar as i booked? She confirm
One day before she shifted my room from 833 to 216 and she taken 200 usd as advance. After a day she asked me money at the street. She don’t' know manner. That hotel runned by that Stupid women. Never ever I will go through you. Your ad was 300 sft but
You provide me below 200 sft. Why I should pay 300 sft rental monoey on below 200 sft. You are also lier.
Stayed 4 nights in Feb 2020
Response from The Nomad on 13 Jun 2020
Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We always aim to deliver a great experience. We are gutted when we miss the mark. We will use the feedback to make us better

8/10 Good

Julie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
construction being done in early am 0700am during the week but clearly stated in email send from the company. No ear plugs given as stated in the email. There were a couple of hairs in the drawer. Beds were cozy and warm
Stayed 4 nights in Jan 2020
Response from The Nomad on 13 Jun 2020
Thank you so much for time to leave the review, We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. and we would love to welcome you back and give more enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from The Nomad suites on 5 Jan 2020
thank you

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from The Nomad suites on 5 Jan 2020
thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019
Response from The Nomad suites on 5 Jan 2020
thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from The Nomad suites on 4 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tommy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from The Nomad suites on 4 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were difficult to find, the room numbers don’t go in order. Dirty hallways and a really bad smell. The room was nice but no soap or paper towels or plates.
Stayed 1 night in Nov 2019
Response from The Nomad Suites on 5 Jan 2020
thank you for the review, we would be happy to help the guests contact us during the stay if they have any issue we apologize if you had that issue. thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Best location in Town. Everything is close and with good access to public transportation.
Stayed 4 nights in Nov 2019
Response from The Nomad suites on 4 Dec 2019
thank you for staying with us we really appreciates your feedback and we are glad that you loved your stay.

2/10 Terrible

Nigel, Trinidad & Tobago

Travelled with partner
Disliked: Cleanliness
The front desk clerk attempted to extort $5 for wifi password when the package came with the facility. Parking was unavailable when the losting stated that same was provided. Unacceptable!!!
Stayed 2 nights in Nov 2019
Response from The Nomad suites on 4 Dec 2019
we apologize for the inconvience, we do have a free wifi in the rooms and yes the building has their own wifi which they charge for which is not asosiates with us, the building has no personal parking but 24 hours parking garage is available in the same street which is not with us. thank you for letting us know

6/10 Okay

Victoria

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from The nomad suites on 4 Dec 2019
thank you for stay with us, we really appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from The Nomad suites on 5 Jan 2020
thank you

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Oct 2019

4/10 Poor

Carola

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from The Nomad on 17 Jun 2020
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon.

4/10 Poor

Joanne

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Emily

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Oct 2019

6/10 Okay

Srecko

Disliked: Room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
It had all the facilities one could ask for when away from home
Stayed 1 night in Oct 2019

8/10 Good

Wendell, York, ME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient...small but utilitarian bathroom...nice kitchenette...sleeps four with a double futon bunk bed!
Stayed 1 night in Oct 2019
Response from The Nomad on 17 Jun 2020
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to our hotel.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Nomad on 17 Jun 2020
Thank you so much, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Xandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I had read some not so favorable reviews but my experience was great and really enjoyed the stay. Everything was great. And yes I knew ahead of time about the cleaning fee not sure why everyone says they do not. Before you hit pay you just have to look at the totals and it says you may be charged before or after but it is stated.
Stayed 1 night in Sep 2019
Response from The Nomad on 17 Jun 2020
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

4/10 Poor

Joshua

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from The Nomad on 17 Jun 2020
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at our hotel

6/10 Okay

Ginger

Business traveller
Stayed 1 night in Sep 2019
Response from The Nomad Suites on 23 Sept 2019
Thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Old. Smells. One elevator. Perfect for one night only
Stayed 1 night in Aug 2019
Response from The Nomad Suites on 1 Sept 2019
thank you for you time leaving the review, we always happy to help during the stay if the guests have any issue we would to solve the issue. thank you

8/10 Good

Xavier A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was a suite with a queen bed and queen sofa bed. It was a comfortable size to sleep the 3 of us (3 adults). Room was clean had a oddly calm feel to it. My only complaint is that there's no parking service so you have to either look for a nearby parking garage (which there is a block away) or get lucky with street parking. The location is great. Close to PLENTY of food options. Out of the way of major foot traffic so you're not fighting people to get to the front door. Also close to the subway which is a huge plus for me.
Stayed 1 night in Aug 2019
Response from The Nomad Suites on 1 Sept 2019
Thank you for staying with us, we are glad you liked your stay, we apologize for the parking the building don't have a personal parking but there is 24 hours parking garage in the same street.

8/10 Good

Diego

Liked: Property conditions & facilities
Stayed 5 nights in Aug 2019
Response from The Nomad Suites on 1 Sept 2019
thank you for staying with us

2/10 Terrible

Al

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience people only want your money
My trip was horrible I arrived at the hotel around 10am and sat in the lobby for 45 mins only to be told that I can't check in until 4pm and my audition wwas at 5pm . So I spent the entire day sitting in Starbucks until my audition. The manager of the apartment was very nasty on the phone didn't want to hear anything I was saying. And they still charged me $115.00 even though I didn't stay at the apartment. I wouldn't recommend staying at this facility to anyone it's not in anyone best intrest when you are dealing with people like that.
Stayed 1 night in Aug 2019

4/10 Poor

Nakorn

Liked: Property conditions & facilities, room comfort
Good location But Have to aware $60 add on
The area is close to Ktown and train station. The room is not bad, I feel good with the room and area. But $60 cleaning charge is NOT INCLUDED in the total price. That makes me feel bad when I booked this room, The price shows $138 ($159 with tax) so I suddenly select this room (It show limited time for this price). BUT after read through the detail, there is tiny $60 add on price for cleaning. No return money for cancellation. The price shows $138 but I have to pay around $200 for a night. With $200, I think I should have more option for the hotel better than this one. Please be Sincere to the customer by adding the hidden price in the total price that you put on advertisement. Do not show the lower and have tiny letter for the add on cost of the room.
Stayed 1 night in Jul 2019
Response from The Nomad Suites on 1 Sept 2019
Thank you for staying with us, we are glad you liked your room, and yes we do have a $60 cleaning fee which is advertise on the website.

8/10 Good

Kambiz

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2019
Response from The Nomad Suites on 1 Sept 2019
Thank you for staying with us,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from The Nomad Suites on 1 Sept 2019
Thank you for staying with us,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was warm and inviting. Bad, it was full of clutter; ladders, storage containers, etc...
Stayed 1 night in Jun 2019

2/10 Terrible

Jackie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is literally ok for one night. The sheets were dirty and the conditions of the building were awful. The service was okay as well. We arrived to check in and were told to wait in the lobby. It seemed like this place is ran by one woman who is clearly too busy. Our room clean until we pulled back the comforters and found stains and hair from someone else.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute studio
Great for the price. Don’t be alarmed by the hallway, the room was cute, pre war building, and the style of my room held to that. Bed was big and comfy, I had an inward facing window so noise was no problem. Only issue was the snuck on cleaning fee. Having stayed in many hotels in New York, the room was super spacious.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great price.
We flew in at 2AM and they were able to make sure all arrangements were made to let us in! It was a very pleasant stay.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from The Nomad Suites on 21 May 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from The Nomad Suites on 21 May 2019
thank you

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CAREFUL! BED BUGS
Room had bed bugs - don’t book it. May 2019.
Stayed 1 night in May 2019

4/10 Poor

Richa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghosted in the city
Other than being centrally located to some landmarks in Mid-town Manhattan, there were no other positives to this property. I was greeted in the lobby by a women who may have been part of the cleaning staff with keys to the room. That was the last I saw of anyone. There was no housekeeping during my 7 day stay, I had to call for fresh towels. No trash was cleaned out of the room the entire stay. The room was small, as one can expect in Manhattan, with lousy mattresses. Next time I'm in the area, I'll splurge some extra dollars and stay at a proper hotel where I know what to expect in terms of service.
Stayed 6 nights in Apr 2019
Response from The Nomad Suites on 21 May 2019
thank you for your time to leaving the reviews. this is self service hotel, the guests needs the cleaning they need to request on the extra charge we do have a cleaning fee $60. the staff can enter the room upon request.

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Buyer, beware
There are several hotels in the area with "NoMad" in the name (including a famous luxury one). This isn't those. It's a strange arrangement, with multiple businesses and apparently even multiple hotel/rental companies in the same building. This one has "suites," but they're really small rooms with a kitchenette on one side of a small room with a bed and a "futon" that was really just a mattress sort of tossed on a frame. While the floors, sheets and towels are clean, the shower walls were slimy, the air vents were gray, and the only window was so opaque, you couldn't actually see outside. It had a "loft" (upper storage area) that was piled with wood and random things. Hallways were smeared, cracked and dirty, and you'll smell other people cooking. My biggest complaint: At $219 for a Friday night, it's not even a good deal. I could have gotten the nice hotel next door, the Hyatt Herald Square, for $229 and gotten much more value for $10 more. Best described as "sketchy" or "dodgy."
Stayed 2 nights in Apr 2019
Response from The Nomad Suites on 21 May 2019
we apologized if you did not liked your stay we always try our best to make the guests happy, we always feel happy if the guests contact us during the stay if they have any issues we will to solve the issues right away.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome studio!
Awesome room!! Clean, well decorated, accessible. I'll definitely stay here again.
Stayed 1 night in Apr 2019
Response from The Nomad Suites on 21 May 2019
thank you for your time for leaving the reviews, we are glad you liked your stay.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
We enjoyed our stay at the Nomad Suites. The location was absolutely perfect for what we were looking for! Because we wanted to be in the heart of it all, I won’t complain too much about the street noise. The hotel provided us with plenty of noise cancelling ear plugs, which helped. I paid a little extra to get a room with a view. It was nice but the tiny window should be described, at best, as a porthole. The apartment was on the top floor, the window a former, very funky architecture. The apartment was very well equipped, plenty of glasses, plates, utensils etc.
Stayed 3 nights in Apr 2019
Response from The Nomad Suites on 21 May 2019
Thank you so much for your time to leave such a great reviews.. we are very happy you loved your stay.