Rooftop terrace

Reviews of Truss Hotel Times Square

4 out of 5
Truss Hotel Times Square
515 Ninth Avenue, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 675 out of 1368 reviews" "
Rating 8 - Good. 362 out of 1368 reviews" "
Rating 6 - Okay. 183 out of 1368 reviews" "
Rating 4 - Poor. 79 out of 1368 reviews" "
Rating 2 - Terrible. 69 out of 1368 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Cheryl

Travelled with group
Liked: Staff & service
Disliked: Amenities
It was not located in times square the pictures on line made it look really nice. It was ok no food on premises. It was clean but not as expected it was a little worn around the edges.
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Cheryl, thank you for sharing your observations. It's disappointing to hear that the hotel didn't entirely match your expectations, especially in terms of the presentation and availability of onsite dining. Though we are grateful for your note on cleanliness, we understand the structure's certain maturity might have given you a different impression. We appreciate your feedback, as it plays a significant role in our continuous effort to enrich our guest services. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Lee Anne

The staff is very nice and accommodating.
Stayed 4 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Lee Anne, thank you for your wonderful feedback. We're thrilled to hear that our team members at Truss Hotel Times Square left such a positive impact during your stay. Your encouraging words will be shared with the team as an affirmation of their hard work. We can't wait to welcome you back in the future.

8/10 Good

Tihira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Tihira, it's wonderful to see a 4-star rating, and we are thrilled you had a satisfying stay at Truss Hotel Times Square. We appreciate your feedback and can't wait to welcome you back on your next visit. Thanks for choosing us!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Steven, thank you for choosing Truss Hotel Times Square and sharing a fantastic rating on Expedia. It's a pleasure to know your stay was satisfactory. We cherish your patronage and await your return for another remarkable experience.

10/10 Excellent

Donna

Travelled with group
Liked: Property conditions & facilities
Loved the location and the more than helpful staff. Rooms are a very good size for New York. Full size mirror with a convenient plug nearby. Sometimes a little street noise but didn’t keep me up. Close to Times Sqare and the Theatre district.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Donna, it's great to hear that you appreciated the strategic location of Truss Hotel Times Square and the assistance provided by our team members. Our aim is to offer comfortably-sized rooms with thoughtful amenities, and we're glad you noticed. While city life can sometimes seep through, we're relieved to learn this did not interfere with your rest. Your kind words about our proximity to Times Square and the theatre district are much appreciated. We hope to host you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay here, staff was friendly and informative. The luggage hold they offer is very convenient!
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Amanda, thank you for your wonderful feedback regarding your stay at Truss Hotel Times Square. We're elated to know you found our service to be friendly and informative and appreciated the convenience of our luggage hold offering. Looking forward to welcoming you back in the near future!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very accommodating. Room was clean and orderly, hotel stay included rooftop access with a great overlook of the city. Definitely would stay again !
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Andrew, thank you for sharing your positive experience at Truss Hotel Times Square. We're thrilled to hear you appreciated our prime location and found our team members accommodating. How wonderful that you were able to enjoy the stunning city views from our rooftop. It will truly be a pleasure to welcome you back for another rewarding stay!

6/10 Okay

Clive

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing your feedback, Clive.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 Poor

Shernell

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s Okay , Nothing Special
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Shernell, we're saddened to see that your stay didn't meet your expectations. We strive for more than okay and average, intending to provide unique and memorable experiences to our guests. We'd appreciate another opportunity to impress you should your travels bring you back this way.

6/10 Okay

Ann

Travelled with family
Liked: Staff & service
The shower was disgusting I actually put a towel down bc I did t want to stand in it.
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Ann, it is regrettable to learn about the maintenance issue you encountered in the bathroom. We strive to maintain the highest standards of cleanliness and are sorry this was not the case during your stay. Rest assured, this will be addressed with our housekeeping colleagues immediately. Despite this experience, we hope you will consider staying with us again so we can deliver a more satisfactory experience.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service!
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Alex, we're thrilled to hear that you were impressed with the service at Truss Hotel Times Square. Our team members always aim to provide unparalleled service for a memorable stay. We hope to welcome you back in the near future.

6/10 Okay

Parag

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Parag, it seems like you had a mixed experience with us. Your feedback is essential, and we encourage you to share any specific areas where we could improve. We're committed to making your next stay exceptional.

8/10 Good

Ramakrishna, Acton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Times Sq. Very nice to stay!!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Ramakrishna, thank you for choosing Truss Hotel Times Square and sharing your positive experience. We're delighted to hear that our prime location near Times Square enriched your stay. Looking forward to welcoming you back in the near future.

6/10 Okay

Marimir

Travelled with group
Liked: Cleanliness, staff & service, amenities
Poca iluminación en la habitación.
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Marimir, gracias por compartir tus comentarios. Es lamentable saber que la iluminación de su habitación no cumplió con sus expectativas. Nuestro equipo está dedicado a mejorar las experiencias de los huéspedes y su comentario sobre la iluminación adecuada sin duda nos guiará. Tenga en cuenta que nuestra recepción siempre está lista para ayudar con los ajustes de la habitación para futuras visitas.

8/10 Good

June

Liked: Amenities
Hotel was fair beds uncomfortable Staff very nice Some areas around hotel not pleasant
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
June, thank you for sharing your review. We're delighted to know that our team members at Truss Hotel Times Square impressed you with their kindness. However, we're sorry to hear that you found some external areas less inviting and the bedding uncomfortable. Rest assured, your comfort is our priority, so we have taken note of your feedback. We hope for another opportunity to provide you with a more comfortable stay.

10/10 Excellent

Nickeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Nickeisha, it's wonderful to know that the Truss Hotel Times Square provided such stellar service during your stay. Our team members are always happy to go the extra mile to ensure your time with us is exceptional. We hope to welcome you back in the near future. Thank you for your gracious feedback.

8/10 Good

Donna

Travelled with family
Liked: Amenities, property conditions & facilities
Overall nice
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Donna, thank you for the review. It's great to hear you had a pleasant stay at Truss Hotel Times Square. We pride ourselves on creating a delightful experience for our guests, and we're glad we met your expectations. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless check-in and check out process. Great friendly staff, allowed me to check in early during my stay. Would definitely stay again. Keep up the great work Truss!
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Richard, it's delightful to hear about your seamless experience. We're glad our Truss Hotel Times Square team members were able to accommodate your early check-in. It's heartening to know that you'd consider us for your future stay. Keep safe until then!

6/10 Okay

Sandip, San Diego

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Sandip, considering your rating, it appears your stay at Truss Hotel Times Square may not have fully met your expectations. We would appreciate further details about your experience, to help us make necessary improvements. We hope you'll give us another chance to enhance your impression of our hotel.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy the service desk very kind and rooms was clean every day will stay here again
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Byron, thank you for sharing your delightful experience at Truss Hotel Times Square. We're glad to hear that you appreciated the assistance from our service desk team and found our rooms meticulously maintained. It's especially wonderful to learn that you're already planning a return visit. We look forward to welcoming you back!

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Thanks for the great rating, Clark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Truss Hotel Times Square soon, we'd love to have you back!

8/10 Good

Silvia

Liked: Property conditions & facilities
Convenient for a city break
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Silvia, it's great to hear that you found the location of Truss Hotel Times Square to be advantageous for your urban getaway. We hope your stay was enjoyable and comfortably suited all your needs. Your feedback is appreciated and we welcome the chance to serve you again in the future.

10/10 Excellent

anthony

Liked: Cleanliness, property conditions & facilities
Awesome
Response from Customer Service on 5 Apr 2024
Anthony, it's great to hear you had an awesome experience at the Truss Hotel Times Square. Your feedback is appreciated and we look forward to welcoming you back for another superb visit!

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Paul, thank you for taking the time to rate your experience at Truss Hotel Times Square. We are pleased to know that your stay was satisfactory. We aim to consistently deliver a quality experience and hope to see you again soon for another stay.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Elisabeth, it warms our hearts to hear such a glowing review of Truss Hotel Times Square. We're thrilled that your stay was made special by our immaculate rooms and amiable team members. We look forward to welcoming you back for another memorable experience soon.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent stay for 4 nights. Walkable to Time Square, Penn Station, and Hudson Yard. Standard NYC room.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Stephen, it's great to know you appreciated the walkability of our location during your four-night stay. However, we understand we have room for improvement. We're continually striving to elevate our guest experiences, so your feedback is appreciated. We hope to earn a higher rating during your future visits.

10/10 Excellent

MICHELLE, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr jay Abbott my associate always love this hotel and stay her very oftern love the recognition frpm all the starff there
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Michelle, we are thrilled to know that Truss Hotel Times Square remains a favorite for Mr. Abbott. Our entire team appreciates his continued patronage and recognition. We're looking forward to hosting him again soon.

4/10 Poor

Ecaterina

Liked: Staff & service
The room was clean, but the heater or the air conditionner , I don't know what exactly it was, was making a lot of noise every 30 minutes. And the noise lasted for 5 minutes. It was impossible to rest.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Ecaterina, we appreciate your feedback and are glad to hear that you found your room to be spotless. However, we regret to learn of your temporary disturbance due to the noise. This issue appears to be out of the ordinary, and we'll certainly use this review as a guide for refinement of our in-room amenities. Our goal is to provide a relaxed and comfortable experience, please accept our sincerest apologies for any inconvenience you may have experienced.

8/10 Good

Narissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great choice for my family of four. The staff was very friendly and helpful. The room had enough space, came with microwave, mini fridge and coffee maker. NO resort fee. The room was clean, beds were comfortable, clean towels. The bathroom was clean, the only thing was the shower floor could use a deep clean but we walked with slippers to wear when showering based on other reviews. However, i can say it did not feel icky. This hotel is 10 mins walking distance to Time Square, there's a deli across the street, a laundry mat, 2 buildings away, many other food places. This was definitely a good place and will highly recommend.
Stayed 7 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Narissa, we appreciate your favorable review and recommendations for Truss Hotel Times Square. We're pleased to hear that the accommodation met the needs of your family and our convenient location enhanced your stay. We're also glad your interactions with our team members were positive. Noted your feedback regarding the shower, we maintain high standards of cleanliness and your report will help us improve. We're already looking forward to your family's return visit.

8/10 Good

Karean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at the Truss Hotel and I would definitely stay here again. It’s close to everything.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Karean, we’re thrilled to hear that Truss Hotel Times Square was your choice not just once, but twice! It's great that our prime location met your needs. We're excitedly anticipating your return for another wonderful stay in the heart of Times Square.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Sandra, it's great to hear you enjoyed the prime position of Truss Hotel Times Square. We appreciate your feedback and look forward to welcoming you back for another stay soon.

6/10 Okay

Anthony

Liked: Cleanliness
Okay for the right price.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Anthony, we appreciate your feedback from your recent stay. We continuously strive to offer competitive pricing for our guests. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Jemez

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The bathroom had organic growth in the shower and showed a lack of maintenance and cleaning. Room floor was dirty.
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Jemez, we value your feedback about the bathroom and cleanliness of the room. Assuring an immaculate stay is a top priority and we apologize if we fell short. We appreciate you bringing these aspects to our attention and will share them with our housekeeping team for improvements. Thank you.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Anna, thank you for your concise feedback. At Truss Hotel Times Square, we value our guests' opinions and recognize that every review helps us improve. Your simplicity tells us you had a satisfactory stay. Looking forward to welcoming you back.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great hotel, but parking was awful, which I get because it’s New York but the areas that were available for parking Was 65 dollar parking. Never again going to New York, place was horrible.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Isaac, it's a joy to hear that you appreciated Truss Hotel Times Square and its attributes during your stay with us. We understand city parking can be a challenge and the costs associated with it may seem high. Hopefully, the charm and allure of the city and our hotel will entice you to visit again in the future.

6/10 Okay

C. Gideon

Liked: Staff & service
The hotel is solid. Nothing to write home about. The rooftop area was cool but this time of year is not ideal for a rooftop.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
C., we appreciate your feedback. It seems like you found our hotel to have solid amenities. Noting your thoughts about the rooftop area, it can indeed be a seasonal favorite for many of our guests. We value your input and look forward to providing you an even more enjoyable stay next time.

10/10 Excellent

Narissa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Narissa, we're delighted to learn about your 5-star experiences at Truss Hotel Times Square. We appreciate your excellent rating and hope to host you again for another wonderful experience.

8/10 Good

Norberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Norberto, it's wonderful to hear you found your stay at Truss Hotel Times Square to be good. We aim to provide a positive experience for all our guests. Thank you for your feedback, and we hope to see you again soon.

10/10 Excellent

Chantel

Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Chantel, thank you for leaving your rating for Truss Hotel Times Square. We're thrilled to see that you had a wonderful experience with us and hope you'll choose us for your future visits to Times Square.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Michael, thank you for your kind comments. At Truss Hotel Times Square, it's always a pleasure to hear about the friendly nature and courteousness of our team members. We're delighted you took the time to appreciate their efforts. We can't wait to share another fabulous stay with you in the future.

8/10 Good

jennifer

Travelled with family
Liked: Staff & service
The staff at the hotel were kind and helpful. The room was pretty clean, but the bathroom needs an update. The shower and light fixture were "cleaned," but didn't look clean. Maybe they're just old? Overall, we were happy with the location.
Stayed 4 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Jennifer, Truss Hotel Times Square appreciates your kind words regarding our accommodating team members. We are pleased you enjoyed our strategic location and found overall cleanliness satisfactory. Your constructive input about the bathroom updates has been noted as an area for potential improvements. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, staff & service
I came here on spring break with my two teenage boys. The location of the hotel is quite nice. It is within easy walking distance of several subway stops. It also has access to relatively inexpensive and good restaurants in the Hell's Kitchen neighborhood, quick bites to eat and markets. We came over St. Patricks day and our neighbors that night came in late and were quite loud at times. Our room was in an awkward location with two rooms behind one door so both doors slammed closed everytime someone came or went. The room itself was a decent size for NYC but nothing fancy. The walls had been decorated by a previous guest (a little one I'm assume that gota hold of a pencil or pen) but never completely cleaned up. The sheets and towels were always clean. There was the option for room service but based on the local options for food we never tried it out.
Stayed 4 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Lindsey, thank you for sharing your feedback. It's good to hear you appreciated our location and nearby amenities. We regret any inconvenience caused by the noise and door situation during your stay. We'll look into your mention about room cleanliness, as we strive for a flawless guest experience. It's also delightful to know you found value in our local dining options. We hope to have another chance to serve you and provide a more satisfying experience.

6/10 Okay

JAMIE M

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Jamie, we noticed you left a rating without any additional comments. We appreciate all types of feedback and if there's anything specific you'd like to share about your stay, we're genuinely interested in hearing it. Your insights are valuable in helping us understand how we can provide improved experiences to our future guests. Thank you for choosing to stay with us.

10/10 Excellent

Vanesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 22 Mar 2024
Thanks for the perfect rating, Vanesa!We're pleased to hear that you have fully enjoyed your stay at Truss Hotel Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Daimon

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Thank you for sharing your perfect rating with us, Daimon!It's wonderful to see how much you appreciated your time at Truss Hotel Times Square! We want everyone to feel right at home at Truss Hotel Times Square. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 Okay

John

Liked: Staff & service
The place is dirty and area feel unsafe
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
John, we're sorry to hear that the cleanliness and the overall feel of the surroundings didn't meet your expectations. We prioritize our guests' safety and satisfaction, and both are reflected in our commitment to maintain high standards. Your feedback is valuable, and we will ensure to look into these matters. We hope we have another opportunity to serve you better in the future.

8/10 Good

Rupert Gosheron, St Peter Port

Business traveller
Liked: Cleanliness, staff & service, amenities
Functional facilities and friendly staff. Would stay again
Stayed 5 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Rupert, thank you for your feedback. It's pleasing to hear that you found our facilities at the Truss Hotel Times Square to be suited for your needs and our team members to be amiable. We're eagerly awaiting your next visit.

4/10 Poor

Lorna

Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
We appreciate the feedback, Lorna.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Victorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Victorian, it's delightful to hear that you had such a positive experience at Truss Hotel Times Square! We're glad you loved your stay and we hope to welcome you back in the near future. Thank you for choosing us!