Deluxe Suite, 1 Bedroom
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Reviews of WestHouse New York

5 out of 5
WestHouse New York
201 West 55th Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tried to get the Heater / AC to turn off at night so we could have some quiet. I asked 3 times to have the maintenance person but nothing was done. The unit rattled on for the 7 nights we were there.
Stayed 7 nights in Apr 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal, next to a subway station and being between Carnegie Hall and Broadway. The included breakfast and evening refreshment was of good quality, and reasonable range. The room was reasonably well furnished and of an adequate size. The bed was very comfortable. All in all, good for the price and it suited us well. We would happily stay here again.
Stayed 6 nights in Apr 2024

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Charged $50 per person daily fee that was not disclosed. Door key never worked. No restaurant.
Stayed 4 nights in Jan 2024

6/10 Okay

Pooja

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very nice but the hotel did not have amenities like shower caps in the rooms. The hallways and doors seemed a bit run down and in need of maintenance. I was a little disappointed since this was a 5 star hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
Second time staying. Just as good as the first time. Excellent breakfast and evening drinks and snacks
Stayed 5 nights in Apr 2024

2/10 Terrible

Avneet

Disliked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel. Great room. Very central
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Corte Madera

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast and evening happy hour exceeded expectations.
Stayed 5 nights in Apr 2024

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service
They surprisingly add $55 per person per day resort fee ($110 per day for couple) that is mandatory. Expedia puts that way down in other information fine print. The key cards never worked. They even suggested we have the front desk let us back in whenever we left the room. It was impossible to get help. Had to go find laundry, never delivered to room. When tried to cancel last night of five night stay, the hotel blamed Expedia and Expedia told me the hotel never answered their calls.
Stayed 5 nights in Mar 2024

8/10 Good

Anjeli

Travelled with partner
Liked: Cleanliness, staff & service
The hotel has nice staff and is clean. The breakfast is good as well, with bagels available every morning, which I loved. The gym is rather tiny, which I regretted, but it gets the job done. The hotel is situated in a great area with lots of highlights within walking distance. Public transport is also available right around the corner!
Stayed 6 nights in Dec 2023

10/10 Excellent

Athanasios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Friendly from the start and throughout our stay. You can’t beat the location, everything is at your feet from theaters to great dining spots, to Central Park etc WestHouse will be my new “go to”whenever I visit NYC. I came here on a friend’s recommendation and I will wholeheartedly recommend WestHouse to anyone O know traveling to NYC.
Stayed 3 nights in Mar 2024

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay the staff were friendly and personable. I was disappointed that the resort fee was sprung on us at check in. A bit of a damper on the start of a quick trip away. Other than that it was wonderful and would highly recommend the hotel. Great location, amenities and was clean and felt safe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Krithi, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Catarina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My accessibility room on the 24th floor was very spacious and comfortable, but the heater system was very loud so I had to use earplugs. Breakfast and evening snacks were delicious and so much to eat. Staff was friendly and helpful. Location is very good , walking distance to Times Square, Central Park, Lincoln Center, and many others. Traffic around the hotel was horrific though.
Stayed 4 nights in Feb 2024

6/10 Okay

Justin, Annandale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
5 Star hotel? Maybe it was at one time, but the interior and furnishing are worn and showing their age. The bathroom sink was cracked, the light fixtures were rusted, the mirrors were stained on the inside. At this point, it's more like a 3.5-4 Star property, but the staff are attentive and professional, and the included Indulgence Hour and breakfast are worth the $55 "resident fee". CAVEAT - The front desk has bad directions and info about "validated parking". I was first given the wrong address, and was then told I would receive a $45 discount when I pay for the parking, but the garage only discounted $20. I could have done better finding parking on my own.
Stayed 1 night in Feb 2024

10/10 Excellent

Ngombe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay!
Stayed 2 nights in Feb 2024

4/10 Poor

Lawton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 5 nights in Feb 2024

8/10 Good

Mital

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good. Only issue I had was AC didn’t cool of the room as needed and also soap shelf in shower was broken so every bottle was on the shower floor.
Stayed 1 night in Jan 2024

10/10 Excellent

Alain J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom leak issue.
The shower water leaked into general bathroom floor area. This is needs to be repaired.
Stayed 2 nights in Jan 2024

8/10 Good

TIJUANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel. It's located within a walking distance from all the attractions of the Theater district, but not too close to the madness - in a Goldilocks zone. It felt safe, secure and well-taken-care of. The hallways were quiet, clean and had a pleasant smell (perfume or laundry?) The room was basic, art-deco style furniture, with high-end finishes. Not luxury, but not cheap either. Our room was quiet. The bedding was the best. Very comfortable pillows and comforter. Breakfast was very good, offering a variety for any taste. Different types of fruit served in January were surprisingly sweet. Overall, it was a great experience. However, there is an additional charge as a "resort fee"for the room. This will be a determining factor for us to avoid staying in this hotel in the future since we would not be using any of the so-called resort amenities. I would recommend this hotel but be aware of the pricing as you make a reservation.
Stayed 1 night in Jan 2024

2/10 Terrible

Amy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing about this property. It has nothing to recommend it and Expedia should consider not listing it. The staff wanted to me to a higher amount than the Expedia booking. I had to spend about 30 minutes in an argument with the front desk person who tired to hustle me with these extra vague charges and I had to call the manager and again argue for 15 minutes even though I showed them my Expedia receipt. This is a filthy hotel, falsely advertised as a boutique hotel of 7 floors(I called before booking). It is 7 floors from 19-26. Also the room was dirty. They replaced soiled dirty towels in the bathroom and there were the previous persons belongings left. The bed was uncomfortable, the pillow was a concrete slab and the heater did not work. The fan started on low and then went full blast and we had to turn the system off and the room was cold. The blankets was a flimsy polyester type blanket. Awful experience. Run. Do NOT book here with these scammers.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Best Staff!!
Beds were super comfortable, and AC was able to chill the room to an optimal sleeping temp. Only downfall was cleanliness of bathroom. There were gnats on the bathroom ceiling as if they had been bug sprayed and left there instead of wiped away. Same with parts of the mirrors. Other than that it was a great stay. All the staff we encountered, from check in, bartenders, breakfast/happy hour staff, housekeeping we passed in the hall to bellhop were super friendly and professional! Always greeted with smiles. Would stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shawna

Stayed 5 nights in Jan 2024

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Nita

Liked: Cleanliness, staff & service, property conditions & facilities
$110 per couple for lounge area at night. No option to opt out. Food below average and beverages limited to wine and beer. Not worth half the money.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth A Van

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Westhouse is a treat! The staff is very helpful and friendly. The lobby is cozy and the perfect place to relax. The Indulgence Hours make deciding where to have dinner after a fun day in NYC simple!
Stayed 7 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at WestHouse. Staff was so friendly and helpful. We really enjoyed the breakfast and happy hours, in particular. Room was comfortable and quiet (of course there was some street noise - it's NYC! - but nothing that disturbed our rest at night). We also took advantage each morning of the nice gym facilities. Location can't be beat - so easy to walk to many attractions and also the subway could literally not be more convenient (directly outside of the hotel). We will definitely recommend this spot to others and stay here again!
Stayed 4 nights in Nov 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Nov 2023

2/10 Terrible

Brittany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The air conditioner was off in the hotel and the staff was very unaccommodating and expected guest to sweat.
Stayed 9 nights in Nov 2023

6/10 Okay

Aaron, Toronto

Business traveller
Liked: Cleanliness, staff & service
Hotel was ok, needs a refresh. Staff were pleasant and efficient. As a warning, the air conditioning in the hotel is shut off as of November 1 apparently, so the rooms are quite warm. The only way to cool them is to open the window, which doesn’t help that much and lets in a lot of noise from the street.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Waited too long for a room
Room wasn’t ready when we arrived, staff was unconcerned. We’d been traveling all day and needed to prepare for a 4pm event. At the staff’s suggestion,we washed up and changed our clothes in the lobby bathroom. After multiple requests, at 4:30 the manager finally “moved some things around” and found us a lovely room.
Stayed 2 nights in Nov 2023
Response from Customer Service on 12 Nov 2023
Thank you for sharing your feedback. It's unfortunate to hear of the early check-in hurdles you faced. Our team members are typically excellent at accommodating our guests' needs, and we regret that that wasn't your experience. We're glad, however, that you ultimately enjoyed your room. Your insight is valuable, and we will keep working to enhance our services. We hope to welcome you back for a superior experience next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing
Can’t praise Westhouse Hotel enough! The staff was extremely friendly and professional. Breakfast/brunch is very adequate, served in an authentic stage with amazing views. Will definitely come again. We had a minor issue on the window on our first night, which was fixed promptly the day after. All in all, definitely recommended.
Stayed 7 nights in Oct 2023
Response from Customer Service on 5 Nov 2023
It's wonderful to hear such positivity about the WestHouse Hotel New York. We're delighted you found our team members to be friendly and professional, appreciated the quality of our breakfast/brunch, and enjoyed our unique atmosphere with delightful views.We also appreciate your understanding regarding the brief hiccup with the window in your room and are glad that it was promptly resolved. It's heartening to know you'd recommend us, and we eagerly await your return.

10/10 Excellent

Gregory, Montreal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Great location
Stayed 2 nights in Oct 2023
Response from Customer Service on 2 Nov 2023
Gregory, it's delightful to hear that you appreciated the WestHouse Hotel New York's prime location and lovely premises. We thank you for choosing us and look forward to your return.

4/10 Poor

Simon

Stayed 5 nights in Oct 2023

10/10 Excellent

yvan

Stayed 6 nights in Oct 2023
Response from Customer Service on 23 Oct 2023
Thank you for the excellent rating, Yvan!Our goal is to go above and beyond to ensure our guests have a memorable experience at WestHouse Hotel New York! We look forward to hosting you again soon.

10/10 Excellent

Elsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, within walking distance to Central Park and Times Square. The complimentary breakfast and happy hour were great, hotel is quiet and the guys downstairs are always there to help you catch a cab or greet you when you return, which gave us a good feeling of safety! Will definitely return on all trips back to NYC.
Stayed 4 nights in Oct 2023
Response from Customer Service on 25 Oct 2023
Elsie, your kind words about your stay at WestHouse Hotel New York warmed our hearts. It's wonderful to hear that you were able to take advantage of our prime location to explore Central Park and Times Square. We're especially pleased that you enjoyed our courtesy breakfast and evening social hour. Our team members downstairs appreciate your recognition of their helpful and welcoming disposition. We're excited about your planned return visits to New York City and look forward to welcoming you back to our establishment for each of them.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Service on 19 Oct 2023
Thank you for your perfect rating of WestHouse Hotel New York! We are pleased to know that your stay met your expectations. We value your feedback and look forward to your future visits. Safe travels!

10/10 Excellent

AGNES DUFFY

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel and the staff were exemplary. Enjoyed the psckagr
Stayed 4 nights in Oct 2023
Response from Customer Service on 17 Oct 2023
Agnes, thank you for your wonderful review. It brings warmth to our hearts knowing your stay at WestHouse Hotel New York was exceptional. We're thrilled to hear our team members added to the enjoyment of your visit. Offering an excellent experience is always our goal. We're already looking forward to your next stay with us.

10/10 Excellent

ardie

Travelled with group
Great hotel
Stayed 4 nights in Oct 2023
Response from Customer Service on 15 Oct 2023
Ardie, we're thrilled to know you enjoyed your stay at WestHouse Hotel New York! We strive to offer exceptional experiences for our guests and appreciate your positive feedback. We hope to see you again soon.

10/10 Excellent

Alyssa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Oct 2023
Response from Customer Service on 15 Oct 2023
Thanks for the amazing rating, Alyssa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at WestHouse Hotel New York!

10/10 Excellent

Bridget

Stayed 3 nights in Sep 2023
Response from Customer Service on 25 Oct 2023
Bridget, we're thrilled to see your high rating for WestHouse Hotel New York. It's a pleasure knowing you enjoyed your stay and we hope to offer another memorable experience on your next visit. Thank you for sharing your feedback with us!

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The property was located close to the majority of sites we wanted to visit. We were able to walk to almost everywhere we wanted to go. Staff was very friendly.
Stayed 3 nights in Sep 2023
Response from Customer Service on 29 Sept 2023
Carolyn, we're thrilled that WestHouse Hotel New York's location made your exploration of the city easier. It's great to hear that most of the attractions on your list were within walking distance. We're also pleased that our team members' friendliness added to your experience. Looking forward to welcoming you back on your next trip to the city.

8/10 Good

Dennis, New Lenox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westhouse is located in a great spot with accessibility to Broadway, Times Square, and all of Manhattan’s must see locations. The only problem I had was with the A/C in my room. I called for the maintenance people to repair it and they didn’t get it done when I was out. It resulted in a couple warm nights. The desk refunded me some money on my checkout so they did do something to try and make it right. Overall, I liked the hotel, location, and staff. I would stay there again.
Stayed 4 nights in Sep 2023
Response from Customer Service on 28 Sept 2023
Dennis, it's wonderful to know you appreciated WestHouse Hotel New York's prime location. We regret the difficulties you encountered with the room's air conditioning system. Please be assured our ongoing goal is to ensure the comfort and satisfaction of our guests at all times. Your kind words concerning your overall stay and our colleagues' efforts to make amends are greatly appreciated. We look forward to welcoming you back and offering an even better experience in the future.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the things listed above made this property extremely convenient! We love that the subway is easily accessible and the shopping is amazing! We will be back!
Stayed 4 nights in Sep 2023
Response from Customer Service on 26 Sept 2023
Robin, it's always great to hear that guests like you found the WestHouse Hotel New York conveniently located. We're thrilled that you enjoyed the nearby subway and shopping. It's our pleasure to welcome you back in the future!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
I was assigned a room next to the elevator bank. Large room they was otherwise comfortable but incessant loud noises from the electors made it very difficult to sleep
Stayed 1 night in Sep 2023
Response from Customer Service on 22 Sept 2023
We're sorry to hear about the disturbance you experienced during your stay due to the unit's positioning. Despite the comfort of the room, we understand how essential a quiet environment is for an optimal stay and good rest. Please know that our team members are available to assist with room reassignment if necessary. Your feedback is key in our continuous efforts to enhance guest experience. Thank you for sharing.

8/10 Good

Kimmie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Customer Service on 19 Sept 2023
Thank you for taking the time to share your review with us, Kimmie!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to WestHouse Hotel New York. Thank you and have a wonderful day!