Newbury Hotel Guide - Hotels with Air Conditioning in Newbury, England

"Not the usual Marriott standard. Shower was dangerous as the temperature dial didn't work so I nearly scalded myself. Had to tell my kids not to use the shower. I reported it to reception and they refunded my parking charge as compensation but it was quite sufficient considering we couldn't shower properly! The mattresses were also of poor quality. Areas of the hotel were very old and needed updating. However, the rooms were clean and breakfast was decent. "

"The Belfry Hotel in Oxford was a major disappointment and nowhere near its supposed 4-star standard. The room was not properly cleaned, the bathtub and sink were visibly dirty, with waste water backing up when using the tap. The carpet was filthy, and I avoided the spa entirely due to hygiene concerns. Basic amenities were lacking too, only a combined shampoo/shower gel was provided, despite Crabtree & Evelyn products being advertised. The bed was uncomfortable, and to make matters worse, a false fire alarm at 1:30am had all guests standing outside in the cold, with staff appearing disorganised and not properly accounting for people. After that, there was constant noise from slamming doors in the corridor until checkout. Food was equally poor, breakfast was below average, with rubbery fried eggs, and dinner (fish and chips) was nothing special. Check-in was slow and inefficient, and no one asked about the stay at checkout — which says a lot. At around £200 a night, this hotel is significantly overpriced and falls well short of expectations."

"When we checked in, we paid for three days of parking at £5 per day. The reception said their printer wasn’t working so they couldn’t give us a receipt. Then when we went to register the car plate, we were told that we didn’t need to enter the registration number. However, now I have received a parking fine notice."

"The hotel is located within easy walking distance of public transport. The room was comfortable and generally calm. Reception staff and cleaning staff were friendly and helpful. The gym is really excellent. Certainly one of the best I have used, well provisioned with excellent equipment, water, apples (a really nice touch) and towels. The only complaint is that we had to ask for the room to be 'refreshed'. "

"We had a really lovely spacious room with a little patio and outdoor seating. The bed was very comfortable, lovely clean bedding, and the bathroom was spotless. Very nice toiletries. We decided to have dinner at the last minute which was really very nice. Nice river walk into the centre of Oxford rather than walking along the main road. The only negative was having to pay £25 for parking! "

"Stayed for one night, would go back."

"10/10 couldn't wish for a better stay."

"Room was far too hot-top floor and heating pumping out with no way to turn down. Small fan in room not up to job of cooling sufficiently. Bar /food not open. Disappointing for a Mercure hotel. Staff apologetic but unable to solve issue."

"Clean room, lovely staff, gym was ok for a quick session, "