Charter Alley Hotels

"Outdated, and not reliable. I booked a room to share and specifically booked here because they had availability for two single beds in a room. The “single beds” were laid out as a queen bed with absolutely no space whatsoever to move the beds. Ended up having to sleep on the floor between the wardrobe and other pointless furniture taking the little space that was available. The bathroom fan wasn’t working and had been jammed with something, and there wasn’t even a hand towel in the bathroom. "

"Staff were very helpful, food good but a bit expensive, room very comfortable"

"We stayed in a standard double room, which was spacious, very clean, with a super comfortable bed! I slept like a log! The staff were all friendly and helpful. We had a swim in the pool, which although small, was excellent for swimming lengths and was a nice temperature. We ate at the restaurant, which served pub grub and was very tasteful. So why not 5 stars? The toilet in the room was separate to the shower and bath, and also the sink. It would have been nice to have a little sink in the toilet, as in the night you had to feel around for 2 rooms! There was no room service at all. There was a page on the app but in the restaurant the server told us you'd have to order downstairs and take the food up yourself. Most concerning, the pool was unmanned. No one was in that area at all. We had to sign a waver form before using it, so don't use the pool on your own. There was a panic pull outside the sauna but if you had an accident or you needed help away from the pull cord, I'm not sure how long it would be before someone found you.Lastly, there is a small amount of parking on site but you need to phone in advance to book this at £21. Overall a lovely hotel and we would stay here again."

"It's so close to the cathedral! Also liked the bathtub in our room. Good water pressure and lots of hot water."

"Excellent staff, very helpful and polite. The only problem I had was that drawing the curtains in my room was very challenging as the rings on the curtain pole didn’t glide smoothly and you had to wrench the curtain closed and open. Food was excellent and the room was quiet overlooking a peaceful garden. A good 4 out of 5."

"Clean room, good selection at breakfast and leisure facilities are good."

"Great staff and ideal dor the price. Only problem we had was someone came next to our door and slammed 2 doors at 2am and couldn't sleep for a while after. Other than that would recommend."

"The hotel was very clean and the staff very friendly and helpful."

"Slow service in bar"