Swallowfield Hotels

"Rooms were lovely. Apart from the glass door separating it from bedroom. It only had privacy glass and could still see person sitting on the toilet. Apart from that everything was fine "

"Room was clean staff helpful breakfast was good "

"Was ok for the money, staff very nice and helpful. Sofa bed that was for the children was very uncomfortable. "

"The room was clean, beds comfortable, an easy check in and great hotel for a flight out of Heathrow the next day."

"The reception staff was kind enough to resolve the issue I had with the room that I was first assigned with but the housekeeping supervisor who came to check the room needs to work on her customer service skills. Instead of addressing the issue her tone her facial expression was full of sarcasm and attitude. The rest of staff are friendly and welcoming. "

"Staff at breakfast were efficient "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"There was no breakfast."

"Everything was nice, comfortable and clean. Staff was friendly but it's about 45min to an hour to London."