Signature Suite
Check availability

Reviews of Malmaison Newcastle

4 out of 5
Malmaison Newcastle
104 Quayside, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very friendly and professional. Hotel is situated on the quayside and a short walk from the city center. Rooms are very clean and well set out.
Stayed 1 night in May 2024
Response from Reception on 20 May 2024
Dear Andrew,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Reception on 20 May 2024
Dear Stuart,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Good Riverside location and friendly helpful staff
Stayed 1 night in May 2024
Response from Reception on 14 May 2024
Dear Andrew,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic for the Baltic and the restaurants and bars on the Newcastle Quayside!
Stayed 2 nights in May 2024
Response from Reception on 14 May 2024
Dear Bryan,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights in a junior suite, the hotel was clean and tidy, staff were all friendly and welcoming. The bar and cocktails were lovely. Unfortunately the dinner menu was not great so we ate out both nights and luckily there are many options for food and drink close by. We did have a problem with breakfast on the second day (food was burnt) we returned the plate and then got the wrong replacement food and still burnt, after raising with the restaurant manager it was refunded so no significant impact on the rest of our stay.
Stayed 2 nights in May 2024
Response from Reception on 9 May 2024
Dear Claire,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Kiki

Stayed 1 night in Apr 2024
Response from Reception on 20 May 2024
Dear Kiki,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The size of the rooms were great. Plug sockets next to the beds would be ideal. The EV chargers in the Quayside multi-storey were decommissioned so we had to use those at the Hilton
Stayed 2 nights in Apr 2024
Response from Reception on 26 Apr 2024
Dear Michelle,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

James Thomas

Stayed 1 night in Apr 2024
Response from Reception on 10 May 2024
Dear James Thomas,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Apr 2024
Response from Reception on 16 Apr 2024
Dear Joe,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Hilary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the position and the view!
Stayed 1 night in Apr 2024
Response from Reception on 15 Apr 2024
Dear Hilary,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and friendly and good at their jobs including reception staff, restaurant staff and housekeeping staff. Breakfast is lovely and fresh with lots of choice and staff warm and efficient. Great location as you can walk out onto the Quayside area and the Millenium Bridge. No traffic. View of river. No traffic noise in rooms. Lovely clean rooms with plenty of hot water. Efficient room service.
Stayed 1 night in Apr 2024
Response from Reception on 8 Apr 2024
Dear Vanessa,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Andrew, Milton Keynes

Travelled with partner
Liked: Staff & service
A comfortable stay in the heart of the city with the bustle of tourism and nightlife you expect in this part. Good, walkable dining options.
Stayed 3 nights in Mar 2024
Response from Reception on 8 Apr 2024
Dear Andrew,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The room was quiet. Little noise from traffic or people. Loads of hot water. Lovely clean sheets. Delicious fresh varied breakfast. Really nice to walk straight out of the hotel onto Quayside. Fresh milk and a tea pot in the room would have made it perfect ! Staff really friendly and quick room service.
Stayed 2 nights in Apr 2024
Response from Reception on 8 Apr 2024
Dear Vanessa,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Jade

Liked: Property conditions & facilities
Absolutely exceptional
Stayed 1 night in Mar 2024
Response from reception on 3 Apr 2024
Dear Jade,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel and in a great spot.
Stayed 1 night in Mar 2024
Response from Reception on 26 Mar 2024
Dear George,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Lynda

Stayed 1 night in Mar 2024
Response from Reception on 14 Apr 2024
Dear Lynda,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the Tyne.
Stayed 4 nights in Mar 2024
Response from Reception on 18 Mar 2024
Dear Philip,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Will

Liked: Amenities
Really great room - helpful staff and good value for money all round.
Stayed 1 night in Mar 2024
Response from Reception on 14 Mar 2024
Dear Will,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Peter

Stayed 1 night in Mar 2024
Response from Reception on 2 Apr 2024
Dear Peter,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Jo

Liked: Amenities
Loved this hotel and the view of the bridge. Very clean, really friendly staff, lovely breakfast, comfy bed, excellent WiFi (we had a teenager with us!) Quite a noisy venue just across the road, partying into the night, but didn’t really bother me 😊
Stayed 1 night in Mar 2024

8/10 Good

Timothy, Bristol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the court
Stayed 1 night in Mar 2024
Response from Reception on 5 Mar 2024
Dear Timothy,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

mr Nathan

Stayed 1 night in Mar 2024
Response from Reception on 22 Mar 2024
Dear Nathan,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Reception on 28 Feb 2024
Dear Tony,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Gerald

Stayed 1 night in Feb 2024
Response from Reception on 21 Mar 2024
Dear Gerald,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception on 25 Feb 2024
Dear Vanessa,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Estelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting is very dark everywhere in the hotel. The beds are comfortable and the breakfast is nice
Stayed 2 nights in Feb 2024
Response from Reception on 24 Feb 2024
Dear Estelle,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

C

Friday Night in The Toon
Really nice Hotel great location
Stayed 1 night in Feb 2024
Response from Reception on 22 Feb 2024
Negative: Dear C,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Daragh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We stayed for one night and we were very pleased with our stay. The hotel was located near all the sights, it was stylish, service was excellent and it was a great breakfast
Stayed 1 night in Feb 2024
Response from Reception on 16 Feb 2024
Dear Daragh,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Gary

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Reception on 16 Feb 2024
Dear Gary,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel in a reasonably nice area . Room was fine but on rear of hotel and badly affected by traffic noise. Staff were nice and helpful.
Stayed 1 night in Feb 2024
Response from Reception on 15 Feb 2024
Dear Nigel,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024
Response from Reception on 14 Feb 2024
Dear Sandra,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Mr c j

Stayed 1 night in Feb 2024
Response from Reception on 14 Feb 2024
Dear C J,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Mira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location, beautiful views of the bridge. Breakfast was great as well.
Stayed 1 night in Feb 2024
Response from Reception on 7 Feb 2024
Dear Mira,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7th floor suites
the experience from check in to checkout was smooth and enjoyable. prosecco on arrival was a nice touch, Breakfast was superb also,
Stayed 1 night in Feb 2024
Response from Reception on 7 Feb 2024
Dear Stephen,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

mr Nathan

Stayed 1 night in Feb 2024
Response from Reception on 21 Mar 2024
Dear Nathan,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Susan,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb view well worth it for a Newcastle stay. Breakfast was amazing and really set up for the day.
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Shelley,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear Nicholas,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Juliet

Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Juliet,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Gillian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Gillian,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear Laura,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

6/10 Okay

Dorothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Interior was too dark wasn’t very clean and they didn’t provide water. Plus you have to pay for parking
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Dorothy,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Richard,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

M

Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear M,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear John,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting in the dining room was such that, combined with a menu printed in small, light text, made it difficult to read without the aid of a torch. We weren't the only diners using mobile phone torches to read the menu.
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear David,Thank you for taking the time to provide us with your comments; we review all our guest feedback and work to incorporate many aspects as we continue to strive to improve our guests experience moving forward.We very much look forward to welcoming you back soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop off in Newcastle
We stayed at Malmaison Newcastle overnight whilst visiting family. Our room was fine and the staff friendly, as we were meeting up with family we did not use the dining facilities. We would definitely stay there again.
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Stephanie,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Marissa,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great all round - great easy check in, fab service and service and breakfast. Lovely clean and comfortable room. The most beautiful building in Newcastle
Stayed 1 night in Jan 2024
Response from Reception on 7 Feb 2024
Dear Faye,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Reception on 7 Feb 2024
Dear David,Thank you for taking the time to review your stay on Expedia, I’m really pleased that you had a great stay and enjoyed the Malmaison Newcastle experience.We very much look forward to welcoming you back to Malmaison Newcastle again soon.Kind regards,Malmaison Newcastle Team