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Reviews of 91 Aparthotel Jesmond Road

2 out of 5
91 Aparthotel Jesmond Road
91 Jesmond Road, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 89 reviews" "
Rating 8 - Good. 17 out of 89 reviews" "
Rating 6 - Okay. 11 out of 89 reviews" "
Rating 4 - Poor. 2 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Lorraine

Stayed 1 night in Sep 2023
Response from Oscar Edwards on 27 Nov 2023
Thank you for your kind feedback.

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Stayed 4 nights in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Beverly

Stayed 2 nights in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, room comfort
Superb Accommodation & great value
We stayed here for a quick overnighter and was extremely impressed with the apartment. It was well presented, modern and immaculately clean, had a fridge, microwave and welcome pack which served us well. We brought our dog and there was plenty of space for all three of us to move around because the apartment was so large. Plenty of parking available at the Holiday Inn next door and we had breakfast there too which was handy. Used the metro to get into 'toon' and it was only a 3 minute walk away. We will definitely be returning. Thank you
Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Travelled with family
Liked: Room comfort
Great value
Good value and great amenities but desk was missing a top and the bathroom and room wasn’t that clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ruth

Liked: Cleanliness, room comfort
Great value for money!
Stayed 1 night in Aug 2023

8/10 Good

Joy

Liked: Cleanliness, amenities, property conditions & facilities
Having an aparthotel worked well for a week's stay, it gave more room than a hotel room and the option to self cater, access to a washing machine and dryer were also helpful. Despite it being on a main road there wasn't traffic noise in the room I was in however the air con and heat recovery unit on the external wall by the bed head were loud all night. Staff said they would look into this when I reported the issue on departure. Staff were very friendly and helpful
Stayed 7 nights in Jul 2023

6/10 Okay

S P W

Liked: Room comfort
Good location - tired room
The suite is somehow associated with the Holiday Inn next door and the staff there were very helpful and accommodating. Having a good initial experience with the Holiday Inn our expectations of the suite next door were high. The location is very good with easy access to the trendy and lively Jesmond and Gosforth, the moor and also the Metro centre. Parking was also useful and free for guests. Sadly the room itself let the experience down. It is a good size space with a business desk and small kitchen. However the room was poorly maintained and very tired making lots of it unusable, eg the business desk was broken, the eating table had no chairs, the safe was not attached to anything. The room was quite knocked about and needed lots of low level maintenance to get it up to standard and definitely needed a new carpet and decor to refresh it to the standard it could be. I was concerned about security as the fire door right outside outside the room was continuously left open into a rear alleyway car park with no CCTV. The room door and French doors did not appear that secure either.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay overall
It was a great stay for me and my mum. The Check in was quick in easy. Had a bit of trouble turning on the heating but was quickly solved by the great staff members
Stayed 3 nights in Jun 2023

8/10 Good

Dave

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Tracy

Stayed 2 nights in Jun 2023

6/10 Okay

Karen

Travelled with partner
The apartment needed a bit of TLC. It was quite tatty. One of the kitchen doors was hanging off. There was a constant sound from the pipes or air conditioning throughout the night. The hall and doorway into the building was scruffy. Good for metro. Breakfast was good.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mei Hon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Home away from home
Stayed 1 night in Apr 2023

10/10 Excellent

Carole

Travelled with partner
Liked: Amenities, property conditions & facilities
Very clean and nicely presented everything we asked for
Stayed 1 night in Dec 2022

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, room comfort
Canny apartment
Clean comfortable and a good size for a family of 5.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
lovely stay
really nice apartment
Stayed 1 night in Oct 2022

4/10 Poor

Marjory

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Sep 2022

10/10 Excellent

Muraleedharan

Stayed 1 night in Sep 2022

8/10 Good

Libby

Liked: Room comfort
Not bad at all
Lovely place and very spacious but some suspicious marks on towels and the cupboards were a bit battered. Very good for the price. Parking is by some bins at the back or in the holiday inn car park. Less than 5 minutes walk from the metro.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Had a great stay and would definitely stay again if I'm in Newcastle again
Stayed 1 night in Aug 2022

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and large for a family. Safe and quiet.
Stayed 1 night in Aug 2022

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had everything you'd need and just a 5 minute walk from the centre of town.
Stayed 2 nights in Jun 2022

10/10 Excellent

kenneth

Stayed 2 nights in May 2022

10/10 Excellent

Hannah

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

6/10 Okay

Kim

Travelled with family
Disliked: Room comfort
Underwhelming stay
Well located in Jesmond, free parking is brilliant. Property is in need of TLC - bathroom had grubby grout & shower seals, bedroom furniture scruffy & cheap, bedroom remote control missing. Only 2 mugs, glasses etc for a 2 double bed apartment. Sofa bed uncomfortable for 1 adult. Having stayed at the Holiday Inn next door previously I’ll be going back there in future!
Stayed 2 nights in Apr 2022

8/10 Good

Leanne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment for my night in Newcastle on a business trip. Good location for a walk to town and Jesmond. Kitchen area wasn’t really kitted for two people, seemed like things were missing like cutlery, glasses etc. I was on my own so managed ok
Stayed 1 night in Apr 2022

10/10 Excellent

Aidan

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Kit, Newcastle upon Tyne

Liked: Cleanliness, amenities
Advantage of using car park & check in at Holiday Inn next door. Be aware the property comprises both no. 89 & 91through separate doors as that caused some confusion. Our 2 bedroom apartment was spacious in parts but with a small studio style kitchen alcove/bench which could benefit from some under-counter lighting, a normal size kettle, and a plug in the sink. Small space not really suitable to cook & questionable safety of electric points being so closed to the sink! Microwave was handy, although the mini dishwasher wasn’t really necessary as there weren’t enough cups, plates etc to fill it! The courtesy basket was okay although only left 2 items of water, biscuits for an apartment for up to 4-6 share? Plenty of hot water which was difficult to adjust to a lower shower temperature so be aware! However for 1 night stay, it worked for us due to it’s close location to the centre & albeit sitting on a busy road was fairly quiet once inside. The large window curtains needs to be checked so they could be closed tightly from the top to block out both light & draft. Would stay here again knowing what we know.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good
Stayed 2 nights in Mar 2022

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed before and will stay again!
Stayed 1 night in Mar 2022

8/10 Good

Jeanie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Mar 2022

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrived, apartment had been double booked, was given small hotel room, couldn’t get refund there and then as had been booked through third party, having to chase refund ourselves.
Stayed 1 night in Mar 2022

8/10 Good

Gregory

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2022

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Reception team on 11 Dec 2021
Dear Brian, I would like to personally thank you for taking the time to tell us about your experience at 91Aparthotel, Jesmond. I am delighted to see you have enjoyed your stay and I will certainly pass on your kind feedback to our team members. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Reception team

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great apartments Nice and clean Only downside heating could be a little better
Stayed 1 night in Dec 2021
Response from Reception team on 11 Dec 2021
Dear Guest, I would like to personally thank you for taking the time to tell us about your experience at 91Aparthotel, Jesmond. I am happy to see you have enjoyed some aspects of your stay and I will certainly pass on your feedback to our team members. I would like to apologise for the issues encountered during your stay and hope that you will give us the opportunity to serve you again in the future. Sincerely, Reception team

10/10 Excellent

Sian

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Reception team on 19 Nov 2021
Dear Sian, I would like to personally thank you for taking the time to tell us about your experience at 91Aparthotel, Jesmond. I am delighted to see you have enjoyed your stay and I will certainly pass on your kind feedback to our team members. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Reception team

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Alina on 20 Oct 2021
Dear Daniel I would like to personally thank you for taking the time to tell us about your experience at Holiday Inn Newcastle - Jesmond. I am delighted to see you have enjoyed your stay and I will certainly pass on your kind feedback to our team members. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Alina Ilie Front of House Manager Holiday Inn Newcastle Jesmond

10/10 Excellent

James E

Travelled with family
Liked: Cleanliness, room comfort
Convenient and comfortable place to stay.
We brought our niece to begin her course at the Uni. We thought that your hotel was very covenient and suited our requirements. We will be staying with you again as and when we need to. Overall it was a pleasurable experience. Very pleasant staff too.
Stayed 1 night in Sep 2021
Response from 91 APARTHOTEL on 21 Sept 2021
Dear guest, I would like to personally thank you for taking the time to tell us about your experience at 91 Aparthotel. I am delighted to see you have enjoyed your stay and I will certainly pass on your kind feedback to our team members. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Reception team

2/10 Terrible

Verified traveller

Apart hotel
Booked the apart hotel again. Stay here nearly every week and they are decent. However this time on arrival they said they hadn't been cleaned and moved me into the holiday inn itself. The room given was appalling and no where near as nice as the apartments. Was offered a 50% refund which I thought was fair and so decided to stay otherwise would have gone elsewhere. However manager next morning did not refund and said was going to look into it. Contacted hotels.com about this also and still waiting for a reply. Let down for the 2nd time here now and it's a shame because the apartments are really nice.
Stayed 1 night in Aug 2021
Response from Alina on 15 Sept 2021
Dear guest, I would like to personally thank you for taking the time to tell us about your experience at 91 Aparthotel - Jesmond. We always strive to provide our guests with the best experiences and I am sad to see that your stay with us was anything less than satisfactory. I would like to apologise about the issues encountered and I will certainly pass on your feedback to our team members. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes and to improve the guest experience. I do hope you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Alina Ilie Front of House Manager

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness
Quite good!
Although we were happy with the property, we had no idea that we had to check in next door at the Holiday Inn and wasted some time hanging around outside until a passerby helped us. Perhaps a note could be placed on the door. Although the apartment was nicely decorated, the sofa was incredibly hard and the sofa bed was very uncomfortable as it provided no support. And finally the property would have benefited from better sound proofing from traffic noise.
Stayed 3 nights in Jul 2021
Response from Alina on 17 Aug 2021
Dear Sharon, I would like to personally thank you for taking the time to tell us about your experience at Holiday Inn Newcastle - Jesmond. I am happy to see you have enjoyed some aspects of your stay and I will certainly pass on your feedback to our team members. I would like to apologise for the issues encountered during your stay and hope that you will give us the opportunity to serve you again in the future. Sincerely, Alina Ilie Front of House Manager

6/10 Okay

Verified traveller

Aparthotel
Stay at the apart hotel quite regularly and unfortunately this time I was greeted by a big spider on the bed, not a big issue but we lost it in the bed and Mrs has a phobia with them. Told reception who did change my room but instead of apologising the woman (maybe manager) did say 'well there might be a spider in your new room' which wasn't very unprofessional at all. Apart from this rooms are decent and everything works fine.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Apartment was nice however there was a nasty smell in kitchen maybe due to the vets etc Also cleanliness wasn't the best; dusty and chairs could do with a proper clean
Stayed 1 night in Jan 2021
Response from Alina, Front office manager on 17 Jan 2021
Dear guest, I would like to personally thank you for taking the time to tell us about your experience at Holiday Inn Newcastle - Jesmond. We always strive to provide our guests with the best experiences and I am sad to see that your stay with us was anything less than satisfactory. I would like to apologise about the issues encountered and I will certainly pass on your feedback to our team members. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,

10/10 Excellent

Luke

Liked: Cleanliness, room comfort
All good, only thing was it said bath and no bath
Stayed 1 night in Sep 2020
Response from Alina, Front office manager on 12 Oct 2020
Dear Luke, I would like to personally thank you for taking the time to give us some feedback about your experience at 91 Aparthotel Jesmond. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

El

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They downgraded our room without telling us until arrival and did not offer a refund of the price difference. Very poor customer service. The room we received was nice but not what we paid for.
Stayed 3 nights in Sep 2020
Response from Alina, Front office manager on 12 Oct 2020
Dear El, I would like to personally thank you for taking the time to give us some feedback about your experience at 91 Aparthotel Jesmond. I am sad to see that your stay with us was anything less than satisfactory and for that I would like to sincerely apologise. I will certainly pass on your feedback to our team members. If you would like to discuss any issues further please do not hesitate to contact us. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Keith

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Overpriced at best.
Did not receive the room we bokked and reception were not that helpful. Disappointed. No sofa bed as booked. No hob as booked. No batbtubas booked. Incomplete toiletries and refreshments. Smelly fridge. Main doir was never locked so not secure.
Stayed 2 nights in Sep 2020
Response from Alina, Front office manager on 12 Oct 2020
Dear Keith, I would like to personally thank you for taking the time to give us some feedback about your experience at 91 Aparthotel Jesmond. I am sad to see that your stay with us was anything less than satisfactory and for that I would like to sincerely apologise. I will certainly pass on your feedback to our team members. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this apartment the only down side for me was we had the deluxe studio and it was right at the top of the house loads of stairs to climb but everything else was excellent
Stayed 1 night in Dec 2019