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Reviews of The White Hart Hotel

3.5 out of 5
The White Hart Hotel
Station Road, Moretonhampstead, Newton Abbot, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 69 out of 100 reviews" "
Rating 8 - Good. 22 out of 100 reviews" "
Rating 6 - Okay. 7 out of 100 reviews" "
Rating 4 - Poor. 1 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice old pub building in the centre of the small town. Down stairs arras were very nice with a cosy and traditional atmosphere. On checking in was advised kitchen was closed for 2 of the 3 nights. Breakfast (American pancakes) was very poor. Room was ok but tired around the edges. Very few power points and signs of a long term leak from shower which is always off putting. A REALLY noisy AC/ chiller unit below the bedroom window was pretty annoying Not a bad place, but at £145 a night i expected more.
Stayed 3 nights in Nov 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice break away
A nice couple of nights away, comfortable bed, nice n relaxing stay
Stayed 2 nights in Nov 2023
Response from Jacky Clinch (General Manager) on 22 Nov 2023
Thank you for your review, we at The White Hart are so pleased you enjoyed your stay. Jacky Clinch (General Manager)

10/10 Excellent

R

Stayed 1 night in Sep 2023
Response from Jacky on 5 Sept 2023
Thank you for your fabulous score. We are glad you enjoyed your stay.

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant place to stay, the staff were all so lovely and our room (9) was really great, we loved it there
Stayed 1 night in Aug 2023
Response from Jacky Clinch on 31 Aug 2023
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we look forward to welcoming you again in the future.

10/10 Excellent

Graham

Stayed 1 night in Aug 2023
Response from Jacky on 31 Aug 2023
Thank you for your high score.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jacky on 31 Aug 2023
Thank you for your review.

10/10 Excellent

Mellissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jacky on 22 Aug 2023
Thank you for your wonderful score. We are glad you enjoyed your stay and look forward to welcoming you in the future.

4/10 Poor

James

Disliked: Staff & service, room comfort
Very Disappointing
I had a very disappointing experience at the White Hart. We did have a pleasant check in experience and a nice meal (we chose to eat here for ease) and even though the room was VERY small, my fiancée and I were only really using the room to sleep in so we were okay with it. Upon check-out however, shocking customer service ruined our experience. I had made a genuine mistake and made the reservation on the app for one, rather than two and when I checked out, I was charged an extra £30 - an amount that made the total cost of the room unreasonable. The “manager” (I didn’t get her name, but with what sounded like an Eastern European accent) flatly refused to listen to my explanation that it was a simple mistake, passively aggressively saying “oh, another person making a mistake”, claiming that the £30 was for an extra breakfast….that we weren’t even staying for!! Given the very small room, the refusal to listen to reason and that we weren’t even staying for breakfast, charging an extra £30 when we had even spent money to eat in the hotel for dinner was absolutely shocking. We went back inside the hotel and ordered food to take away just to try and justify the added cost. The “manager” should be embarrassed at her treatment of guests and hotel ownership should rethink a blanket policy when faced with common sense and customers who have already paid them significant money to dine there. I guess the customer isn’t always right. Avoid.
Stayed 1 night in Jul 2023
Response from Jacky Clinch, Manager on 29 Jul 2023
I understand your frustration at having to pay the additional charge after making a mistake when booking through the app originally. However, Expedia clearly states that an extra adult will incur a charge of 40 in its terms and conditions, although we charged you 30. When checking in the duty manager should have explained this to you rather than leave it until you checked out. I apologise for that. The additional charge is not only for breakfast but for linen, toiletries, and utilities.

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel ok- room small but very clean and had everything we needed. My main problem with the hotel was the food- we ate there 2 nights out of our 3. First time I ordered fish pie and it was not very nice at all in fact I left half of it which is unlike me. What fish there was was mushy and stuck to the sides of the dish. Second time Peri Peri chicken breast which I couldn’t finish as it was pink in places. I mentioned it to the waitress who agreed and said she would speak to the chef. No one came back to me about it.
Stayed 3 nights in Jun 2023
Response from Jacky Clinch on 16 Jul 2023
Thank you for your review. I am so pleased that you found our rooms so well equipped. The fish pie is one of our most popular dishes and always gets good reviews, I can see that on this occasion it dit not meet our normal standards. I do hope this does not put you off visiting us again.

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Jacky on 23 Jun 2023
Thank you for your review. We at The White Hart look forward to welcoming you again soon.

10/10 Excellent

Jackie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely weekend stay here with our dog. The staff were very welcoming, the hotel lovely and clean with a bit of character. We ate in the restaurant for breakfast and dinner and enjoyed the food and good service.
Stayed 2 nights in Jun 2023
Response from Jacky Clinch on 17 Jun 2023
Thank you so much for your wonderful review we, at The White Hart Hotel, are so pleased you enjoyed your stay and look forward to welcoming you again.

10/10 Excellent

Lesley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly staff, comfortable room, great breakfast and dogs made extremely welcome.
Stayed 3 nights in Feb 2023
Response from Jacky Clinch, Assistant Manager on 1 Mar 2023
Thank you for your kind review. We are happy that you enjoyed your stay and look forward to welcoming you again in the future to The White Hart Hotel.

8/10 Good

Heather, Thornton Cleveleys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a Grade 2 listed building and it is definately quirky. We had a king bed on the top floor and the floors were uneven and walls had very few straight lines. To get to room 12 you have to go up lots of stairs so if you have heavy luggage you might want to request a lower floor. The staff were all lovely and helpful and the meals we had there were excellent. There is public parking just around the corner.
Stayed 2 nights in Feb 2023
Response from Jacky Clinch Assistant Manger on 11 Feb 2023
Thank you for your review, we are pleased that you enjoyed the charm of the hotel and your stay. We look forward to welcoming you again soon.

10/10 Excellent

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from manager on 23 Jan 2023
Thank you for your review we do hope you visit again in the future.RegardsThe White Hart Hotel

8/10 Good

PRUDENCE

Stayed 1 night in Dec 2022
Response from Abby, The White Hart Hotel on 5 Jan 2023
Thank you for your lovely review - we are glad you enojyed your stay and we hope to see you again soon!

10/10 Excellent

Diane, Tonbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cosy lounge, food good, room perfect. Would definitely return and would highly recommend. It's a gorgeous village/town, in the stunning moors. WOW!!
Response from Abby, The White Hart Hotel on 5 Jan 2023
Thank you for your lovely review, we are glad you have enjoyed your stay with us here at The White Hart Hotel. We hope to welcome you back soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and in a beautiful area Will come again
Response from Abby, The White Hart Hotel on 4 Nov 2022
We are glad to hear you enjoyed your stay with us here at The White Hart Hotel!

10/10 Excellent

Simon

Stayed 2 nights in Oct 2022
Response from Abby, The White Hart Hotel on 1 Nov 2022
Thank you for your lovely review. We are glad you enjoyed your stay here with us at The White Hart Hotel!

10/10 Excellent

Brian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building but well maintained,
Stayed 1 night in Oct 2022
Response from Manager on 27 Oct 2022
Thank you very much for your kind review we hope you choose to visit again in the future.The White Hart Hotel

10/10 Excellent

malcolm

Stayed 1 night in Oct 2022
Response from manager on 19 Oct 2022
Thank you very much for your kind review we hope you choose to visit again in the future.The White Hart Hotel

6/10 Okay

DAVID

Stayed 1 night in Sep 2022

10/10 Excellent

Rosemary

Stayed 2 nights in Sep 2022
Response from manager on 21 Sept 2022
We are pleased that you enjoyed your stay, and hope that you choose to return in the future.The White Hart Hotel

2/10 Terrible

Tom

Stayed 1 night in Aug 2022
Response from manager on 18 Aug 2022
We are sorry you did not enjoy your stay as you can see from previous reviews we do not normally have such a low score we would love to discuss this with you as we have not had any complaints upon departure. please feel free to call us on 01647440500.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly stay
Good location. Very dog friendly. Room a little tired but acceptable. Bar and restaurant good and outdoor seating too.
Stayed 2 nights in Aug 2022
Response from manager on 17 Aug 2022
We are pleased you enjoyed your stay and hope that you choose to visit us again in the future. The White Hart Hotel

8/10 Good

Yvonne

Stayed 1 night in Aug 2022
Response from Abby, The White Hart Hotel on 13 Aug 2022
Thank you for your review, ad we are glad you enjoyed your stay with us here at The White Hart Hotel

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from andy on 3 Aug 2022
Dear Amelia Thank you for your feed back we at the white hart appreciate all feed back and we are happy that you had a good stay Regards Andrew

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from whitehart on 27 Jul 2022
Thnak you for your fantastic review we are pleased you enjoyed you stay with us and we hope to see you again in the future. The White Hart Hotel

10/10 Excellent

John

Stayed 1 night in Jul 2022
Response from reception on 6 Jul 2022
We are pleased that you enjoyed your stay and hopr that you choose to visit again in the future. The White Hart Hotel

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with friendly helpfull staff. I stayed in the mews accomadation just across the road from the main hotel, it was clean although a little dated compared to some rooms I have stayed in. The evening meal and breakfast were very good, again served by helpful staff keen to please.
Stayed 1 night in Jun 2022
Response from Abby, The White Hart Hotel on 13 Jul 2022
Good Afternoon Paul, thank you for your review and we hope you come and stay with us again soon! Many thanks, The White Hart Team

10/10 Excellent

John Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished we had stayed longer
Enjoyable stay in this old hotel in great location which has been sympathetically modernised while retaining its character - wished we had booked for more than one night. Helpful staff.
Stayed 1 night in May 2022
Response from reception on 6 Jul 2022
We are pleased that you enjoyed your stay and hopr that you choose to visit again in the future. The White Hart Hotel

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming Inn next to the Moor - Staff very friendly and helpful
Stayed 1 night in Mar 2022
Response from The White Hart Hotel on 12 Jul 2022
We are pleased that you enjoyed your stay and hopr that you choose to visit again in the future.

10/10 Excellent

Keith

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in Moretonhampstead (not Newton Abbot) The White Hart is ideally located to enjoy stunning north Dartmoor and the wider rural Devon. The hotel is superbly furnished and decorated. Friendly and helpful staff add to the pleasant and relaxed atmosphere. Very dog friendly (so important for us)
Stayed 1 night in Mar 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly relaxing hotel, with great food.
A great family long weekend. two teenagers with a twin and us with a double. Lovely spot, excellent food and nice rooms. Very friendly and helpful staff, plus a public bar and pool room. Friendly locals in the public bar and playing pool. Had a great time.
Stayed 3 nights in Oct 2021

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was so relaxed and the public areas so warm and comfortable with very welcoming staff. Oh that real log fire! Miriam even carried my case up the 2 floors when we arrived. It's good you can get there by bus.
Stayed 2 nights in Oct 2021

10/10 Excellent

Martin, Winchester

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chosen because it was dog-friendly, and it was super-dog-friendly!!!
Stayed 2 nights in Oct 2021

10/10 Excellent

JOSEPH

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caring and considerate staff. Set in a great location - we wanted for nothing.
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Doggy Hotel
looked at the reviews and decided to book the hotel ... the address stated Newton Abbot but its in the middle of Dartmoor ... it's on a busy road, grade 11 listed so no up to date double glazing so the noise from the road was bad. I didn't realise it was a doggy hotel ! stains on carpet & marked furniture in need of a total gutting . My room was a superior and my sisters a standard my sisters room was much better standard than mine although she couldn't shower properly as you had to wash your hair each time you showered as it was overhead fixed head. And her room was very hot and tiny. Parking off site and it was payable . If I knew this hotel was so far away I could have book a far better one with attached parking and a wonderful outlook ... shame 9.4 on the reviews must be doggy owners heaven . The Staff were outstanding top marks.
Stayed 2 nights in Sep 2021

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcoming hotel.
We really enjoyed our stay. The staff are friendly and really helpful. We had a very nice evening meal and the breakfast was delicious. Rooms are comfortable. Nice to see that dogs were welcome too. Would definitely recommend if you are exploring Dartmoor.
Stayed 1 night in Sep 2021

6/10 Okay

I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An indifferent business stay over.
Very friendly helpful staff however the plug sockets in my room only worked depending on the configuration of the lights being switched on. Only hot water from the basin tap in the bathroom. My colleague had no hot water for a shower.
Stayed 1 night in Aug 2021

10/10 Excellent

Paul, Henley-in-Arden

Stayed 5 nights in Aug 2021

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hub for Dartmoor. A beautiful old hotel with good sized rooms.
Stayed 2 nights in Aug 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Marianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Inn, Fantastic Food!
This was a last minute break with our children and from the hotel were really accommodating and put us in rooms close to eachother. The girl on reception was so welcoming and helpful. The rooms were spacious and comfortable. We had booked dinner before we arrived and I’m so glad we did, I think it was one of the bests roasts we have ever had and the portions were very generous. Every member of the team were lovely and the bar/general manager was especially great to my sons and got them some board games. Breakfast was really good too. It was a really enjoyable stay and we will definitely return next time we visit Dartmoor.
Stayed 1 night in Aug 2021

10/10 Excellent

Marianna

Stayed 1 night in Aug 2021

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Characterful property with friendly staff in a Dartmoor village.
Stayed 1 night in Aug 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stop over
Welcoming, good food, and great service. Good location for the trip we were doing, heading to Devon/Cornwall. Quirky traditional place to stay. The room we were allocated had a very sloped floor and the bed was uncomfortable because it was positioned so one person rolled into the other. Alright if you're on your own :)
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jul 2021