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Reviews of ibis Rugby East

2 out of 5
ibis Rugby East
Drift East Side M1 Junction 18, Crick, Northampton, England

Reviews

8.0

Very good

Rating 10 - Excellent. 147 out of 486 reviews" "
Rating 8 - Good. 239 out of 486 reviews" "
Rating 6 - Okay. 61 out of 486 reviews" "
Rating 4 - Poor. 31 out of 486 reviews" "
Rating 2 - Terrible. 8 out of 486 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not find anything that did not come up to or above standard. The cleanliness of the room was perfect, staff went out of their way, breakfast hot, delicious, plentiful and great choices. Beautiful homemade soup for supper. Bed comfy, shower and bathroom facilities could not be better. Parking easy and plenty of room. We shall definitely return in future. Thank you.
Stayed 1 night in Apr 2024
Response from Kamil - Ibis Rugby East on 1 May 2024
Thank you for your review! We’re delighted to hear that your experience exceeded expectations. Our team takes pride in maintaining high standards, from the spotless room to the delicious breakfast options. We appreciate your kind words about the homemade soup and comfortable bed. It’s wonderful to know that the shower and bathroom facilities met your satisfaction. Easy parking and ample space are also essential for a pleasant stay. We look forward to welcoming you back in the future!

10/10 Excellent

Balwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kamil - Ibis Rugby East on 1 May 2024
Thank you very much for your positive feedback. We look forward to seeing you again in the future.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and quick check-in. Room was clean and comfortable. Would stay again.
Stayed 1 night in Apr 2024
Response from Kamil - Ibis Rugby East on 1 May 2024
Thank you for your review! We're glad to hear that you had a positive experience with our friendly and efficient check-in process. The cleanliness and comfort of your room are essential to us, and we're pleased that you found it satisfactory. We look forward to welcoming you back for another stay!

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Kamil - Ibis Rugby East on 1 May 2024
Thank you very much for your positive feedback. We look forward to seeing you again in the future.

8/10 Good

Balwinder

Business traveller
Liked: Amenities
Nice comfy beds
Stayed 1 night in Apr 2024
Response from Kamil - Ibis Rugby East on 1 May 2024
Thank you very much for your positive feedback. We look forward to seeing you again in the future.

8/10 Good

Ian

Liked: Cleanliness, staff & service
The toilet seat in my room was broken at the hinges. Although I was transferred to another room since no one was available to repair the broken seat, and a member of staff helped me with moving my already unpacked luggage, it was irritating and inconvenient to have to move and the fact that the broken seat had been allowed to remain in place suggests that the standard of housekeeping is poor. Surely the cleaners should have reported it if they were doing their job properly. Also, although I went down for breakfast about 30 minutes before the end of the 'window', several of the items on the hot plate looked rather unappetising and must have been sitting there for some time. If this Ibis hotel had been in France, I somehow doubt that the breakfast would have been so average.
Stayed 1 night in Apr 2024

10/10 Excellent

Swerve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stalk updated rooms
Stayed 1 night in Mar 2024
Response from Kamil - Ibis Rugby East on 23 Mar 2024
Hello, Thank you for your review! We appreciate your feedback.Regards

10/10 Excellent

Steve

Stayed 1 night in Aug 2022

6/10 Okay

Emma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rugby East
We booked a family room but were allocated a double room. The staff did correct this and give us a drinks voucher which was nice but the rooms smelt stale and were very stuffy.
Stayed 1 night in Sep 2022

6/10 Okay

A

Business traveller
Disliked: Property conditions & facilities
Not great value for money
Decent sized room with comfortable bed. Shower ok, no bath. Air conditioning very noisy. Overall the room was OK, although not worth the price charged. Food is poor, small portions, not well prepared, much of it lacking in flavour. Restaurant/bar area has no atmosphere. Nothing local as an option to walk to as this is on an industrial estate, but good location close to M1 and A5.
Stayed 1 night in Aug 2022
Response from Jude on 29 Aug 2022
Dear Sir/Madam Thank you for taking the time to tell us about your experience at the ibis Rugby East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regards JudeGeneral Manager

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from IBIS RUGBY on 28 Aug 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Matthew

Stayed 1 night in Aug 2022
Response from Yann GM on 18 Aug 2022
Dear Matthew, Many thanks for your scoring, i hope that we will be able to welcome you back soon at Ibis Rugby East. Regards

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only looked at two things when booking - did it have a restaurant and air con. A yes to both according to the listing. Arrived at 8.30 to learn the restaurant had closed. Had a few pints in the bar and asked for match of the day to be put on tv (we were the only ones there) only to be told that the licensing didn’t allow bbc to be shown! Returned to room only to find the air con didn’t work. Staff friendly enough and tried to be helpful but disappointing stay overall.
Stayed 1 night in Aug 2022
Response from Yann GM on 18 Aug 2022
Dear David, Thanks for your comments, we do have air conditioning in all our bedrooms, unfortunately the week end you visited the system on one of our floor went down and we had to wait for an engineer to visit. The restaurant last order is 8.15 on week end, we do serve 24 hours food after that time. I hope that we will be able to welcome you back soon at Ibis Rugby East. Regards

10/10 Excellent

KUMHO TYRE

Stayed 1 night in Aug 2022
Response from Yann GM on 12 Aug 2022
Dear Kumho, Many thanks for your score, i hope that we will be able to welcome you back soon at Ibis Rugby East. Regards

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
good budget hotel for 2 nights, great service
Stayed 2 nights in Aug 2022
Response from Yann GM on 11 Aug 2022
Dear Joseph, Many thanks for your lovely comments, i hope that we will be able to welcome you back soon at Ibis Rugby East Regards

8/10 Good

Mrs Penelope

Liked: Staff & service, property conditions & facilities, room comfort
Entirely satisfactory
This is our 2nd visit and it’s more than satisfactory. The rooms are of a good size and clean, the bed is comfortable and it was quiet. What more do you need?
Stayed 4 nights in Aug 2022
Response from Yann GM on 11 Aug 2022
Dear Penelope, Many thanks for lovely comments this is much appreciated, i hope that we will be able to welcome you back soon at Ibis Rugby East. Regards

10/10 Excellent

Darren

Stayed 1 night in Aug 2022
Response from Yann GM on 11 Aug 2022
Darren, Big thank you for your scoring, i hope that we will be able to welcome you back soon at Ibis Rugby East. Regards

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Very helpful staff, at reception and at breakfast
Stayed 1 night in Jul 2022
Response from Simon on 1 Aug 2022
Hi Martyn Thanks for your score and feedback!

8/10 Good

Joseph

Stayed 1 night in Jul 2022
Response from Yann GM on 28 Jul 2022
Dear Joseph, Many thanks for your scoring, we hope to be able to welcome you back soon at Ibis Rugby East. Regads

8/10 Good

Juliet

Liked: Staff & service, room comfort
Satisfactory
The facilities met my needs for the night i was there
Stayed 1 night in Jul 2022
Response from Simon on 25 Jul 2022
Hi Juliet Many thanks for your score and feedback. We hope to be able to welcome you back again soon.

8/10 Good

Coral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again, Pleasant stay
Couldn’t say anything bad about the room, bed was really comfortable and the place was clean. Felt sorry for the staff as there isn’t seem to but much of them for a busy Saturday night, looked like the head chef was cooking, taking orders, serving on the bar, waiting and collecting plates and glasses. There was a leak outside our room that we informed someone about but thinking got done whilst we was there, it didn’t affect our stay so we wasn’t too bothered. We didn’t eat but the atmosphere in the bar was nice. Easy to get too, nothing around the hotel unless you walk 20 mins or drive 5 min. Would stay at again.
Stayed 1 night in Jul 2022
Response from Simon on 18 Jul 2022
Hi Coral Thanks for your feedback. Glad you had a good stay. We hope to be able to welcome you back again soon.

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, ridiculously hot but they can’t control the weather and gave me a couple of fans! I expected a more basic, budget type room for the price but was pleasantly surprised at the room size and facilities. Great car parking and Wi-Fi as my O2 signal was rubbish there.
Stayed 1 night in Jul 2022
Response from Simon on 18 Jul 2022
Hi Tania Thanks for your feedback. Glad you had a good stay. We hope to be able to welcome you back again soon.

10/10 Excellent

Jo

Stayed 2 nights in Jul 2022
Response from Simon on 18 Jul 2022
Hi Jo Many thanks for your score. Glad you had a good stay. We hope to be able to welcome you back again soon.

10/10 Excellent

Gillian

Stayed 1 night in Jun 2022
Response from Simon on 20 Jun 2022
Thanks for your score!

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very pleasant and helpful
Stayed 2 nights in May 2022
Response from Simon on 11 Jun 2022
Many thanks for your score and feedback! I'm glad the staff looked after you well.

10/10 Excellent

Drummond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with dogs
Great stay as part of our journey back from Europe. Staff couldn’t have been nicer. We had two large dogs and they were given food immediately on arrival and when we were eating later in the bar. So nice to see happy friendly staff. We will definitely stay there again
Stayed 1 night in May 2022
Response from Simon on 11 Jun 2022
Many thanks for your score and feedback! I am glad the staff looked after you well.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel bang on for M1.
Cheap and cheerful
Stayed 2 nights in May 2022
Response from Simon on 11 Jun 2022
Many thanks for your score and feedback!

6/10 Okay

Graham

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Bed was very uncomfortable and when you ran the tap in the bathroom it leaked out of the back all over the worktop and all over the floor which led to me slipping and banging my toe told stuff on desk but never sorted it out
Stayed 2 nights in May 2022
Response from Simon on 11 Jun 2022
Hi Graham Thanks for your feedback. I will pass your comments onto Maintenance as whoever you told didn't pass the message on.

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Simon on 25 May 2022
Thanks for your score!

2/10 Terrible

Harry

Stayed 1 night in May 2022
Response from Yann GM on 17 May 2022
Dear Harry, sorry to see that you did not enjoyed your stay with. should you wish to discuss the issues, please do not hesitate to contact me. Regards

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value hotel. Very clean and the breakfast was good.
Stayed 1 night in Apr 2022
Response from Simon on 2 May 2022
Thanks for your feedback and score!

10/10 Excellent

Lily

Stayed 1 night in Apr 2022
Response from Simon on 2 May 2022
Thanks for your score!

6/10 Okay

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been better
Arrived late at night and was given a key that didnt open the door so had to go back down again with case . at 2.15am the fire alarm went off and woke me then at breakfast at 7.00am there was a large group of workers drinking beer and being very loud ..not a great start to the day
Stayed 1 night in Apr 2022
Response from Simon on 26 Apr 2022
Hi Chris Thanks for your feedback. Apologies for the issues that you encountered. Your feedback is important to improve future stays. Hopefully we will be able to welcome you again and you will have a quiet stay.

10/10 Excellent

kenneth

Stayed 1 night in Apr 2022
Response from Simon on 29 Apr 2022
Thanks for your score!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend stay
Came down from The North to celebrate grandson’s birthday. Hotel was good staff were friendly although we didn’t eat at the hotel as were able to stay at son’s after a couple of days.
Stayed 2 nights in Apr 2022
Response from Simon on 15 Apr 2022
Hi Lynn Glad you had a good stay with us. Hope your grandson had a good birthday! Hope we can welcome you back again soon. Thanks

10/10 Excellent

E

Stayed 1 night in Apr 2022
Response from Simon on 5 Apr 2022
Thanks for your Score!

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seconds from M1 junction 18 but very quiet. Great stop off when travelling big distances.
Stayed 1 night in Mar 2022
Response from Simon on 14 Mar 2022
Hi Andy Glad you had a nice quiet stay with us. See you again soon!

4/10 Poor

Geraldene

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Simon on 8 Mar 2022
Many thanks for your score.

8/10 Good

Mark

Stayed 2 nights in Feb 2022
Response from Simon on 1 Mar 2022
Many thanks for your score Mark. We hope to welcome you back again soon.

4/10 Poor

MICHAEL JOHN

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty carpet in room and common areas. No shower lotion.
Stayed 1 night in Feb 2022
Response from Simon on 28 Feb 2022
I am sorry to read that you didn't have the best stay with us. I will pass your comments back to the Housekeeping team.

8/10 Good

Matthew

Stayed 1 night in Feb 2022
Response from Yann GM on 23 Feb 2022
Dear Matthew, Many thanks for your scoring, i hope to be able to welcome you back soon at Ibis Rugby East. Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Freezing cold, no heating and dirty room!
The room was freezing cold, as the heating wasn't working and although we reported it to reception numerous times, it wasn't sorted until the early hours so I had to sleep with layers of clothes and my fleece on. The room was dirty with toe nail clippings and a pair of filthy socks by the bed on the floor!! We chose this hotel for the electric car charging but as the electrics had tripped the charger also wasn't working. Breakfast would have been good but as the restaurant was so cold the food was too!! Reception was toasty warm with a selection of heaters at their disposal, might have been useful to make them available to the paying guests!
Stayed 1 night in Nov 2021

10/10 Excellent

Zanklan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Simon on 22 Nov 2021
Thanks for your score! I hope to be able to welcome you back again soon.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and hotel so heloful with my rhree dogs Brilliant 😊
Stayed 3 nights in Nov 2021
Response from Simon on 9 Nov 2021
Hi Jane Glad you had a lovely stay. We hope we can welcome you back again soon.

4/10 Poor

anthony

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Simon on 4 Nov 2021
Thanks for your score!

8/10 Good

Keeley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really lovely and no faults except from the shower wasnt very painful and would drop in heat every now and then
Stayed 2 nights in Oct 2021
Response from Simon on 27 Oct 2021
Many thanks for your comments. We hope to be able to welcome you back again soon.

4/10 Poor

Rebecca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Simon on 19 Oct 2021
Thanks for your score. Feel free to let us know how we can improve your score for future stays.

8/10 Good

chris

Business traveller
It was ok but nothing special and needs a good clean.
Stayed 1 night in Oct 2021
Response from Simon on 11 Oct 2021
Thanks for your feedback

6/10 Okay

Richard

Stayed 1 night in Sep 2021
Response from Simon on 28 Sept 2021
Thanks for your score!

4/10 Poor

Jacob

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
The facilities of the hotel lobby itself were fine but the room was in a state, floor was not hoovered and covered in old waste from previous tenants, the carpet stunk and the bathroom was unclean
Stayed 1 night in Sep 2021
Response from Simon on 13 Sept 2021
Hi Jacob Sorry that you had issues with the room, did you report any of these to the team on the day as we would of been able to help. I will pass your comments to the Housekeeping department so they can assure it is an isolated incident.