Hilton Hotels hotels in Northwest Orlando, Orlando

"Very disappointing experience. The service was bad from check in to internal support. Staff were rude, impatient, and clearly unhappy to help. It felt like we were bothering them the entire time. Prices are extremely high, almost like staying inside Disney, but the experience is nowhere near that level. Rooms are outdated and poorly maintained. Walls were marked up, appliances did not work properly, the coffee maker kept stopping, and the toaster was broken. TVs are old, not smart, and only show limited internal channels. Parking is overpriced, and they charge an expensive resort fee, yet during the week the pool closes at 5 pm. That is almost comical. Not worth the money. I do not recommend it."

"It was a great location. There was mold in the shower and the sheets were dirty. The from desk staff were great. "

"We were really looking forward to this trip, but unfortunately, our experience didn't live up to the expectations. The Room Issues: Our check-in was a rough start. Despite a 4 PM guarantee, our room wasn't ready until closer to 5 PM—frustrating after a full day of driving. Once we got in, our two-bedroom condo had a heavy smell of marijuana in one of the rooms. When I alerted the front desk, the only solution offered was to spray air freshener. I declined this as I didn't want my children inhaling more fumes/chemicals, and since no other rooms were available, our entire family had to cram into one bedroom for the first night just to avoid the smell. The Amenities: The resort layout and amenities also fell short for us: The Pool: The pool closest to our building (with the kids' play area) was impossible to use. Every single chair was claimed by towels very early in the morning, and it remained overcrowded throughout the day. Our kids never even got a chance to use it. The Arcade: This was much smaller than expected and didn't hold the kids' interest for long. Summary: Paying for a two-bedroom condo and only being able to use half of it because of smoke—then being unable to use the pool due to "chair saving"—made for a very stressful stay. For the price, we expected better management of room cleanliness and pool etiquette."

"Great location and amenities and the room was very clean."

"Absolutely loved this hotel from the moment we walked in until we left!!!! Pure perfection, amazing staff, clean environment and close to everything!!!! We will definitely be back and recommending to everyone! Family friendly "

"Staff was very nice and accommodating. Love the delicious cookies. Both pools were very nice and large. Fun cocktail bar at pool. Only drawbacks were that the bathroom in the room was small and the shower drain could not keep up with water flow. "

"Yrs"

"We enjoyed everything"

"Room was newly renovated and staff were extremely nice/helpful"