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"Customer service is excellent! Will surely book again "

"Large, clean, quiet room on 8th floor. Comfortable bed. Spacious lobby area with lots of seating and a coffee machine with plenty of options. Outstanding staff, helped us with everything from holding the elevator door open for me when I was holding two cups of coffee to printing out documents sent to us at the last minute. There were restaurants, bars, a couple of small groceries and cafes on our block or within a 5 minute walk. The area is not as frightening as many reviews have made it out to be. For sure some sketchy people and sketchy smells but nothing out of the ordinary in a big city and not much different from what you’ll encounter in the much more upscale Union Square. "

"Nice old hotel. Great location. "

"Do not stay there . Awful."

"Amazing location and beautiful property! The whole hotel and room was trendy and clean. And the staff were super friendly and accommodating. They even offered us a complimentary bottle of wine since we were celebrating our 10 year anniversary! I'm shocked to see any negative reviews about this place. I can't recommend it enough and will be returning if we visit San Francisco again."

"hot tub, pool sauna and marina"

"Very friendly staff and would definitely recommend "

"Great location but very basic hotel. Big queues for check in because you need to room card to even use the hotel bathroom so if you haven’t checked in yet or have checked out it’s a hassle. Definitely not a smooth check in compared to other hotels but does the job for a central hotel near fisherman’s wharf."

"Room was very clean. Front desk was very helpful despite being very busy. Hotel is in a good location. Overall good experience."