Nuevo Horizonte Holidays

Rooms are somewhat outdated, there may be a carpet stain here or there. The Staff is Super friendly, cheerful, practically everybody. And the food is absolutely 5 Star fantastic!

Not bad, rooms could be much cleaner. Dirty cups in the dining area on clean tables - kind of like when you overfill the dishwasher. But other then that it was fine.

To start off we had a fantastic holiday here, we enjoyed the location, access to the beach, closely located to Ferry Port and many more convenient aspects of this resort. The Front Desk/Reception Staff were incredible, no questions unanswered and no service requests denied. Judy specifically helped us with everything from towel cards, to luggage storage, directions, recommendations and room service! If you need anything in this resort front desk can help. The property and garden were kept beautiful and support staff kept dining areas clean, clear and pristine. The entertainment options at night we great and the drinks were great. The pool was lovely and plenty of lounges for everyone. However, unfortunately there were a few details that took away from our experience such as Snack Bar area had pungent unpleasant smell consistently, one of the 3 elevator was non-operational, and a 2nd of the 3 did not stop in our floor (but we got our steps in). Also sadly the Wifi did not reach out room and so there were no casting or streaming options on TVs. It was also unfortunate to learn on arrival that there we no opening for the specialist restaurants while we were there and I was also disappointed to learn ALL restaurants/snack are buffet/Self-Service. No where in resort can you order from a table or sun lounger. Overall we really enjoyed our trip, we had immaculate beach and pool days, we enjoyed a lot of the food and drinks and are so appreciative to all of the amazing staff!!!

The front desk staff were very pleasant, but the breakfast staff were a bit rushed and unfriendly. The rooms were large, but very dated. Several things needed replaced and there was a sewer like smell in the bathroom. The breakfast had a large selection, but was disappointed that the hot breakfast did not provide "pork free" options because everything is cooked on the same grill. The pools were decent and not crowded, but the dry sauna and hot tub were not working and the wet sauna had a bad smell. The hotel is about 10-15 minutes walk from a few shops, restaurants, and the beach. The hotel did not have water or beverages for sale, which was needed with the hot weather. I was not impressed with the area , but overall the stay was decent and safe.