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Reviews of NOVINA HOTEL Südwestpark Nürnberg

4 out of 5
NOVINA HOTEL Südwestpark Nürnberg
Suedwestpark 5, Nuremberg, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 355 out of 710 reviews" "
Rating 8 - Good. 280 out of 710 reviews" "
Rating 6 - Okay. 57 out of 710 reviews" "
Rating 4 - Poor. 15 out of 710 reviews" "
Rating 2 - Terrible. 3 out of 710 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bernie

Stayed 5 nights in Jan 2024
Response from TS on 2 Apr 2024
Dear Bernie,thank you for your nice review.We wish you all the best and looking forward to welcome you again someday.Your Novina Team.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
No thx
Stayed 1 night in Dec 2023
Response from TS on 29 Jan 2024
Dear Julia,thank you for your amazin feedback.We wish you all the best and looking forward to welcome you again someday.Your Novina Team.

8/10 Good

Vaibhav

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from TS on 14 Dec 2023
Lieber Gast,vielen Dank für die gute Bewertung.Wir wünschen alles Gute und würden uns freuen, Sie eines Tages erneut begrüßen zu dürfen.Ihr Novina Team.

10/10 Excellent

Hyunwon

Stayed 4 nights in Aug 2023
Response from Novina Team on 21 Aug 2023
Lieber Hyunwon, Herzlichen Dank für Ihre sehr gute Bewertung. Wir würden uns freuen, Sie wieder als Gast bei uns Begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute. Liebe Grüße, Ihr Novina Team

6/10 Okay

Alexandru daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Novina Hotel on 18 Aug 2023
Lieber Alexandru Daniel, herzlichen Dank für die Bewertung. Schade, dass wir Sie nicht wirklich überzeugen konnten. Wir wünschen Ihnen alles Gute und würden uns freuen, Sie eines Tages erneut begrüßen zu dürfen. Ihr Novina Team

8/10 Good

Refik

Stayed 1 night in Jul 2023
Response from TS on 8 Aug 2023
Lieber Refik, vielen Dank für die gute Bewertung.Wir wünschen alles Gute und würden uns freuen, Sie eines Tages erneut begrüßen zu dürfen.Ihr Novina Team.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Convenient location for a one-night stay
It was a very standard business hotel by the highway.
Stayed 1 night in Jun 2023
Response from TS on 24 Jul 2023
Dear Michelle,thank you for your positive rating and your feedback.We wish you all the best for the future and looking forward to welcome you again someday.Your Novina Team.

10/10 Excellent

Vlastimil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very clean and spacious. The check in was easy and welcoming. The best was breakfast. Absolutely great. I wish other hotels were like that.
Stayed 1 night in Jun 2023
Response from TS on 5 Jul 2023
Lieber Vlastimil,vielen Dank für die tolle Bewertung.Wir wünschen alles Gute und senden herzlichste Grüße.Ihr Novina Team.

8/10 Good

August

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from TS on 22 May 2023
Lieber August,vielen Dank für die positive Bewertung.Wir wünschen alles Gute und senden herzlichste Grüße.Ihr Novina Team.

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from TS on 6 Jun 2023
Dear Mustafa,thank you for your fantastic rating.We wish you all the best and looking forward to welcome you again someday.Your Novina Team.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in May 2023
Response from TS on 16 May 2023
Dear John,thank you for your amazing review.We wish you all the best and looking forward to welcome you again someday.Your Novina Team.

8/10 Good

John

Stayed 2 nights in May 2023
Response from TS on 6 Jun 2023
Dear John,thank you for your positive rating.We wish you all the best and looking forward to welcome you again someday.Your Novina Team.

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from TS on 17 Apr 2023
Lieber David,herzlichen Dank für die tolle Bewertung.Wir wünschen alles Gute und senden beste Grüße.Ihr Novina Team.

2/10 Terrible

Kasper

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
No EV charging point
I recently stayed at a this hotel that promised to have an EV charging station on site. However, when I arrived at the hotel with my electric vehicle, I was disappointed to find that there was no charging station in sight. This false advertising led to a great deal of inconvenience for me during my stay. Not only did the hotel fail to deliver on its promise of an EV charging station, but the staff were unhelpful and seemed uninterested in my concerns. When I raised the issue with the front desk, they simply shrugged and told me that they I could use the public charging station a street from the hotel. Overall, I was extremely disappointed with my stay at this hotel. It is unacceptable for a hotel to advertise amenities that they don't have and to not take responsibility for their lack of preparation. I would not recommend this hotel to anyone, especially if you are traveling with an electric vehicle and need reliable charging options. Save yourself the trouble and find a hotel that actually delivers on its promises.
Stayed 2 nights in Mar 2023
Response from TS on 17 Mar 2023
Dear Mr. Kaag,thank you for taking time and share your experiences with us. First of all we like to apologize for the inconveniences ragarding the charging station. Due to the very short distance to the station (around 10 seconds by car) we thougt its enough to write "on site" which means directly near by. However we changed our description for the future.Once again, please take our deepest apologies for the trouble.We wish you all the best for the future.Your Novina Team

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó lo conveniente que es este hotel. Un Hotel limpio, silencioso, y los empleados muy serviciales. El desayuno excelente y muy buen espacio para el estacionamiento.
Stayed 3 nights in Feb 2023
Response from TS on 24 Feb 2023
Liebe Alyssa,herzlichen Dank für die super Bewertung und das tolle Feedback.Wir wünschen alles Gute und senden herzliche Grüße.Ihr Novina Team.

8/10 Good

FRANK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit small but comfortable. Bathroom clean and ok. Breakfast was adequate but could use more fresh fruits.
Stayed 4 nights in Jan 2023
Response from TS on 8 Feb 2023
Lieber Gast,vielen Dank für die gute Bewertung und Ihr Feedback.Wir wünschen alles Gute und senden herzlichste Grüße.Ihr Novina Team.

10/10 Excellent

RM Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from TS on 6 Feb 2023
Lieber Gast,herzlichen Dank für die tolle Bewertung.Wir wünschen alles Gute und senden herzlichste Grüße.Ihr Novina Team.

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from TS on 14 Nov 2022
Lieber George,danke für die super Bewertung.Wir wünschen alles Gute und senden herzliche Grüße.Ihr Novina Team

8/10 Good

Bethany

Stayed 2 nights in Jun 2022
Response from TS on 20 Sept 2022
Liebe Bethany,danke für die positive Bewertung. Wir wünschen alles Gute und würden uns freuen, Sie eines Tages erneut begrüßen zu dürfen.Ihr Novina Team

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly staff and a clean and nice hotel
Stayed 1 night in Jul 2022
Response from TS on 3 Aug 2022
Dear Radu, thank you for this amazing rating and feedback. We wish you all the best and looking forward to welcome you again someday. Your Novina Team.

10/10 Excellent

Danijela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop
Great hotel near motorway. Excellent location for overnight stop if you are driving from Croatia to Netherlands
Stayed 1 night in Jul 2022
Response from TS on 21 Jul 2022
Dear Danijela, thank you for your amzing feedback. We wish you all the best and looking forward to welcome you again someday. Your Novina Team.

10/10 Excellent

keliang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from TS on 31 May 2022
Dear Guest, thank you for your amazing rating. All the best and see you next time. Your Novina Team.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best breakfast
One the best breakfast buffet I ever had in Europe. Very quiet and isolated area to walk the dog in the morning
Stayed 1 night in Mar 2022
Response from TS on 22 Mar 2022
Dear Victor, thank you very much for your amazing rating and your heartwarming words, especially regarding our breakfast. We wish you all the best and looking forward to welcome you again someday. Your Novina Team.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Review
Room and bed were not comfortable but at least clean
Stayed 1 night in Dec 2021
Response from TS on 7 Dec 2021
Dear guest, thank you for your review. We are very sorry you did not like our beds. However we wish you all the best and a nice christmas time. Your Novina Team.

8/10 Good

Hanna Dis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from TS on 9 Nov 2021
Liebe Hanna, besten Dank für die gute Bewertung. Wir wünschen alles Gute und freuen uns auf ein baldiges Wiedersehen. Bis dahin bleiben Sie gesund. Ihr Novina Team

10/10 Excellent

keliang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all are worth recommending
it was amazing as a 4star Hotel.
Stayed 1 night in Oct 2021
Response from JGR on 20 Oct 2021
Dear Keliang, thank you for your amazing feedback. We wish you all the best for the future and looking forward to welcome you again someday. Your Novina-Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Friendly staff.
Stayed 1 night in Jul 2021
Response from TS on 19 Jul 2021
Lieber Gast, besten Dank für die tolle Bewertung. Wir wünschen alles Gute und freuen uns auf Ihren nächsten Besuch. Ihr Novina Guest Relation Team

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from TS on 22 Dec 2019
Lieber Jürgen, herzlichen Dank für die tolle Bewertung. Wir wünschen alles Gute und eine schöne Weihnachtszeit. Ihr Novina Guest Relation Team.

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from TS on 6 Nov 2019
Dear William, thank you for your feedback. It would be nice to know exactly where we lost our points. Only in this way we can constantly improve the quality of our service. For the future we wish you all the best. Your Novina Guest Relation Team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I would have liked a fan in the room, it was hot and we had to open the window.
Stayed 5 nights in Sep 2019
Response from TS on 11 Oct 2019
Dear Guest, thank you for your great rating and your feedback. Next time we can offer you a room with a air condition. See you next time. Your Novina Guest Relation Team.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel great, but kids should be controlled.
Stayed 1 night in Oct 2019
Response from TS on 9 Oct 2019
Dear Carol, thank you for your nice rating and for your feedback. Until next time we wish you all the best. Your Novina Guest Relation Team.

10/10 Excellent

Jari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip to Nürnberg
Very friendly stuff. Everything worked very well. Next to office I needed to visit.
Stayed 2 nights in Sep 2019
Response from TS on 17 Sept 2019
Dear Jari, thank you very much for your nice rating and feedback. Until next time we wish you all the best. Your Novina Guest Relation Team.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is easy to find and has a big parking just in front of Hotel. We Paid €32 for 1 week parking. The only issue was that the room didnt have a fridge and since we had a baby didnt had where to put the milk. The rest all good
Stayed 6 nights in Aug 2019
Response from TS on 4 Sept 2019
Dear Guest, thank your for your feedback. Next time we can try to give you one of our rooms with a fridge inside, otherwise you can store your stuff at the reception, they have a fridge. Until next time we wish you all the best. Your Novina Guest Relation Team.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Just stop over Rest to Prague. Good rest, excellent breakfast. Charging point for car was not in hotel, was a public one that end up in struggling with operator cards.
Stayed 1 night in Jul 2019
Response from Zekeriya Kaynar on 26 Jul 2019
Dear Kim, thank you for being our guest, hope to see you again anytime, your NOVINA HOTEL Suedwestpark - Guest Relation Management

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
We had a very nice stay and were pleasantly surprised by the quality of the food there.
Stayed 1 night in Jun 2019
Response from TS on 11 Jul 2019
Dear Steven, thank you for your great feedback. Of course we will share your comments with our staff. Please feel welcome at any time. We wish you all the best. Your Novina Guest Relation Team.

8/10 Good

Florin

Liked: Cleanliness, staff & service, room comfort
Great hotel located in a green area.
The hotel is located in a nice green area and peaceful area outside Nuremberg. The room was very clean, spacious and beautiful. Breakfast is great with many options to chose from, staff is very friendly. As recommendation for improvement, i would suggest to replace the curtains with a type that blocks the sun completely.
Stayed 3 nights in Jun 2019
Response from TS on 10 Jun 2019
Dear Florin, thank you for your rating and your detailed feedback. We are very happy about your comments, especially regarding our staff. If you will visit Nuernberg again someday, please feel welcome at any time. Your Novina Guest Relation Team.

10/10 Excellent

Thomas, Louisville

Travelled with family
Liked: Cleanliness, staff & service
Everything at the hotel was just like you would want it. Cleaned everyday,bedding changed,and the property was a newer building with all amenities.
Stayed 10 nights in May 2019
Response from TS on 10 Jun 2019
Dear Thomas, thank you for your fantastic rating and your feedback. We will address this to our staff. Please feel welcome at any time. Your Novina Guest Relation Team.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine. Location was not ideal, but I knew this before booking.
Stayed 1 night in Mar 2019
Response from TS on 20 Mar 2019
Dear Guest, thank you for taking time to rate our hotel and for your feedback. We will share it with our team. Please feel welcome if you will visit Nuernberg again someday. We wish you all the best. Your Novina Guest Relation Team.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay when working at the Südwest Park
I always use the Novina Hotel while having work to do at the Südwest Park in Nürnberg. It offers free WIFI and buffet-style breakfast, which offers something for everyone. There is plenty of parking options in the parking structure next door (not free though - 8 EUR per day). The Hotel offers the most convinient stay while being in the Südwest Park.
Stayed 2 nights in Feb 2019
Response from TS on 11 Feb 2019
Deat Stefan, thank you very much for your rating and your feedback. Of course we will share your comments, especially regarding the breakfast, with our team. Looking forward to welcome you again in the future. We wish you all the best. Your Novina Guest Relation Team.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is great, the service is great, the room was great, and it’s only a 10 minute walk to the train station
Stayed 2 nights in Feb 2019
Response from TS on 12 Feb 2019
Dear Guest, thank you very much for your fantastic rating and your feedback. Please be assured that we will share your comments, especially regarding the food, the service and the room, with our team. We are looking forward to welcome you again in the future. All the best for you. Your Novina Guest Relation Team.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at noon, but I had to wait till 3 to check in, it would have been nice to be able to check in early
Stayed 1 night in Feb 2019
Response from TS on 4 Feb 2019
Dear Guest, thank you for your rating and your feedback. Our hotel was fully booked the night before you arrived and our housekeeping simply need time to clean all the rooms, that's why we don't guarantee the check in before 3 pm. However we are looking forward to welcome you again in the future. We wish you all the best. Your Novina Guest Relation Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for the offices in Sudwestpark
Stayed 2 nights in Jan 2019
Response from TS on 14 Jan 2019
Dear Guest, thank you very much for your super rating and your feedback. Please be rest assured that we will share your comments with our staff. We are looking forward to welcome you again. Your Novina Guest Relation Team.

8/10 Good

John Dennie

ok Hotel. Nice staff. Nothing bad to say. Would stay again. Great breakfast !!!!
Stayed 1 night in Sep 2018
Response from TS on 22 Nov 2018
Dear John Dennie, thank you very much for rating our hotel. We appreciate your positive feedback and will share your comments with our staff. Looking forward to see you again in the future. Your Novina Guest Realation Team.

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi OK
Good stay for businesss
Stayed 3 nights in Oct 2018
Response from TS on 7 Nov 2018
Dear Pavel, thank you very much for your Feedback! You can be rest assured that we will share your ratings with our staff. Looking forward to welcome you again in the future. Have a good time. Tobias Schuchardt Front Office Manager

8/10 Good

shabtai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel but bed location
all was very good in the hotel very very good hotel Weakness for me was hotel location the distance from the central station of Nuremberg and distance from the messe
Stayed 2 nights in Sep 2018
Response from Guest Relation Management on 1 Oct 2018
Dear Shabtai, thank you for your Rating and Feedback! Best regards NOVINA HOTEL Südwestpark – Guest Relation Management

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. You just might need a car, though.
The NOVINA Sudwespark really was a nice hotel to stay at. The staff were nice, the room ant the rest of the hotel were clean, and the breakfast was really good. The only inconvenience was that the hotel wasn’t within walking distance of Albrecht Durer’s house, the beautiful Lutheran and Catholic Churches, or any other of the attractions I wanted to see. I would stay at a NOVINA hotel again.
Stayed 2 nights in Sep 2018
Response from Guest Relation Management on 28 Sept 2018
Dear Richard, thank you very much for your rating and your feedback, I will pass this on to the team right away!You are right, it is a bit far to walk to the city center, but we have a good connection to the bus and train to get to the city center quickly. We look forward to your next stay. Best regards NOVINA HOTEL Südwestpark – Guest Relation Management

6/10 Okay

Jeremy, Chicago

Typical European hotel. Sparse and bedding not good.
Stayed 1 night in Sep 2018
Response from Guest Relation Management on 20 Sept 2018
Thank you for your Feedback! NOVINA HOTEL Südwestpark – Guest Relation Management

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Guest Relation Manager on 12 Sept 2018
Dear Philip, thank you for your good rating! Best regards NOVINA HOTEL Südwestpark Guest Relation Manager

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant all round quality & value!
Lovely comfortable hotel, great surroundings breakfast included is brilliant value such choice and quality- would definitely return and recommend!
Stayed 1 night in Jul 2018
Response from Guest Relation Manager on 12 Sept 2018
*THANK YOU*THANK YOU* :-) Dear Lynne - thanks for your good Rating and Feedback! Best regards NOVINA HOTEL Südwestpark Guest Relation Manager

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend stay for Challenge Roth
Stayed here for 4 nights while visiting for Challenge Roth. The hotel was a great base for the event, with ample parking (paid for separately) and only around 25-30mins to the Swim Start and Event Registration area... It is in the middle of a business park so quiet over the weekend but with a local small supermarket and Italian restaurant within 2-3 mins walk. Also the local DB station is only 7-10 misn walk from the hotel and 2 stops/10 mins into central Nuremberg if you want to do a bit of sightseeing. The Breakfast Buffy was great, unlimited and fresh. Would be happy to stay hear again.
Stayed 4 nights in Jun 2018
Response from Zekeriya Kaynar on 17 Jul 2018
Dear Graeme, thank you for staying at NOVINA HOTEL Südwestpark and the time you took to write this amazing review. With pleasure we read your compliments and give it back to our staff. It´s our first ambition to satisfy our guests and make you feel comfortable. We hope to see you again next year! Cordially, Your NOVINA Südwestpark – Guest Relation Management