Ocho Rios Hotel Guide - Hotels with Spa in Ocho Rios, Saint Ann

"The entire property was amazing."

"I enjoyed my stay. Staff was courteous "

"Overall very well put together."

"The Property Need lots of Repairs, Their are broken tiles on floors, broken glass table in room, the gas Stove is rusted and burners are burnt out ,bathroom facet not right for that sink, when turned on it is sprays over the Floor and the shower head sprays incorrectly. The entrance doors and patio doors need adjusted, There are mold on entrance floors and walls, there are repairs needed on the whole property!"

"First time at Sandals Ochi and it amazing.We had no complaints at all about anything. Rooms were very clean, spa was amazing, excursion staff were very helpful and the loyalty desk was amazing "

"If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a get it in place of toast with a omelette absolutely ridiculous. 4. Cleaners come knocking on your door if you go a min over your checkout time. Absolutely mind-boggling. 5. Place is old and run down. Don’t waste your money, you can get some views with better quality and customer service don’t waste you or your family’s time. "

"My father and I recently returned from a stay at Sandcastles - and I would wholeheartedly recommend the resort to anyone looking for a very friendly, local, and down-to-earth stay! As we first arrived, check-in was quite simple and staff was very friendly and swift to help us learn. Every day&night the resort had great food options either up top at the Silver Sands restaurant, or at the bar near the pool; the Castle Blu, with good drinks and great staff at both locations! The Itadone Variety store also came in quite handy for some emergency late night snacks, and again the fellows who ran the store were very accomodating and helpful! I'll also mention that Sandcastles sits right next to the entrance to the ORBB- a rather nice, cute, and secure beach! Finally I'm going to shout out a bunch of amazing people who made our trip so great (in no particular order) - An-Mari at the front desk who was always happy to provide information/assist us with any issues we had, Both of the amazing Marie's who were day/night shift bartenders at the Castle Blu, Mark the chef at Castle Blu, Andrew the artist, Rasta Demus, and my man Kevin - who always kept us entertained, assisted us with anything we needed, and provided plenty of laughs & friendship, Kerry-Ann, our fantastic waitress every time we went to the Silver Sands restaurant, who always looked well after us, Finally, Jenine the great housekeeper, Paul the property manager, and Syd the lifeguard always made sure our stay was very clean!"

"Everything was great. The staff were amazing, and they make you feel very welcome. The beach is beautiful and private. They have so many things you can do on the property and will help organize any adventure outside the property as well. The owner was there and made sure to introduce himself to us when we arrived. I understand why many guests we met there have been coming for so long. We will definitely return. "

"We have had a wonderful stay at the beautiful Hermosa Cove. The staff are all lovey, Barbara, Venesha, Erin, Elvis, Shaneil amongst others! And a huge thank you to Rob for the wonderful hospitality and the great whiskey! A truly beautiful and peaceful haven in stunning surroundings, we shall be back ! "