Old City Hotel Guide - Romantic Hotels in Old City, Philadelphia

"I visited Club Quarters Hotel Rittenhouse Square, Philadelphia. Pennsylvania March 28- April 2 2026. I had a horrible experience at Club Quarter. The rooms were extremely small. The hotel indicated they served breakfast on Expedia and when I inquired about the time of breakfast, they laughed it off saying “everyone asks about breakfast.’ My colleague was disabled and had a wheelchair and his room did not meet ADA accommodations standards. I opted in getting a bigger room for an additional fee. The room had cigarette burns on the carpet, hair in the shower and makeup stains on the walls. It appeared there was no housekeeping in that area of the hotel. I was highly disappointed and dissatisfied with my hotel and the experience. Further, the lobby door would not open upon entering everyday. The hotel is located in a bad area and the homeless is everywhere. "

"👎"

"When I entered the room, I noted the following damages and provided feedback to staff. - Damaged leather on the bed headboards and chairs - Damage to the door - Issues with the bathroom caulking They mentioned they noted into account, when checking out I mentioned again and nothing was on account. Ensure you check the room for damages. "

"Our corner room was lovely."

"It was terrible, was promised microwave and refrigerator and I had neither. No one accommodated me or even cared, it was like they was telling you whatever to get your money"

"The Kimpton Philadelphia was in a much better location, in my opinion, than the Ritz Carlton, that was also an option for me. Since I'm from NYC, I wanted a quiet neighborhood. The location was great and walking distance to anywhere i wanted to go. it's also excellent for families with kids. At the front desk and reception, Consuela was amazing. She has great customer service, she is friendly, and she is perfect to be promoted to a managerial role. I would recommend her any day to be promoted. There is another staff member namd Kevin that was a problem solver, friendly and customer oriented. I would recommend that he get promoted to a manager role or corporate role because, in my opinon, he would be a perfect fit and a valuable asset to the brand. Don't lose these two talented people, elevate them ."

"The rooms need to be worked on to be updated, but was livable. Matt at the counter helped with directions for the Philly game and getting some water that was not provided in my room which did not know about. "

"Staff was very firiendly and helpful. Room cleaner Esther was friendly and a thorough cleaner"

"Awesome breakfast "