Old Town Lucerne Holidays

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Excellent location. Nicely designed. Rooms are very modern, clean and well set up. Emad and Jemina at the front desk are very helpful, friendly and welcoming. The hotel should be 4+ star rating. Would definitely stay there again in the future.

This property sits in an excellent location which is close to the river, the river cruise station, the restaurant and the famous shopping street. A number of bus stops are also within walking distances. We got a junior suite and the room is spacious. I especially like the way that the toilet is separated from the main bathroom where the shower and the jacuzzi are. Yes, the suite has a very nice jacuzzi! If I have to complain, the TV reception appeared to have some issues since we tried to watch the World Cup and couldn’t really see clear pictures. Also, the door handle to the toilet was broken. Overall, great experience staying in this hotel!

Very good location.