Old Town Lucerne Holidays

Me and my family went to Switzerland for a fun planned trip we found a listing near the Zurich HB station for check in we had at 3pm we got there around 3:15pm we looked at the main desk we saw that it said go to the back door while there was a whole check in desk at the front fully empty at the back we had to wait around 45 minutes for the owner to come around to check me and my family in and not just that we entered the building to see that our room still wasn’t ready after an hour and 45 minutes of waiting they finally finished cleaning, we entered the room to see still a couple trash pieces on the ground and to find out the listing didn’t have AC even though it mentioned having AC instead they give us a broken down taped fan as a replacement and at the end to end it off they only provide one bathroom to share to other hotel customers with 65 Swiss francs for room service that was horrible very bad experience with heat during the night only having a useless broken down fan very bad hotel and the worst experience nobody should ever have to stay here and have to feel this pain.

Our room (404) was clean and spacious however, there was construction on the outside of the building. Our family member was in 415 and only saw scaffolding. They moved to 504 which had no air conditioning and looked like a dormitory room and was very tiny. The shower had some mold in it. The complementary br eakfast was very good. It was situated in the heart of old city centre making it easy to navigate around. Plenty of restaurants close by.

I had a nice stay overall, but there are a few things the hotel should improve. The air conditioning was not working properly, which made the room uncomfortable, especially at night. The shower also needs attention. The shower door is not properly secured, so water gets all over the bathroom floor. You have to be very careful while showering and constantly watch where the water is going.