Exterior

Reviews of Home2 Suites by Hilton Orlando Near Universal

3 out of 5
Home2 Suites by Hilton Orlando Near Universal
5910 American Way, Orlando, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1003 reviews" "
Rating 8 - Good. 153 out of 1003 reviews" "
Rating 6 - Okay. 32 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 15 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

jacob

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to universal
Stayed 5 nights in Mar 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for large and clean room with many amenities including a sink, refrigerator and dishwasher.
Stayed 1 night in Apr 2024
Response from Henry on 24 Apr 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Delia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at front desk! And great staff serving breakfast!
Stayed 2 nights in Mar 2024
Response from Henry on 24 Apr 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. I will let the team know about their remarkable service that they provided. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ride to universal was good
Stayed 2 nights in Apr 2024
Response from Henry on 24 Apr 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

6/10 Okay

Natasha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Henry on 17 Apr 2024
Thank you for your recent stay at our property. I noticed that on your survey we did not exceed expectations as we proudly hunt for perfect 10 in all categories. When you have a moment could you please tell me what we could have done to ensure your stay would have been a perfect "10"? We strive for perfection and want to guarantee optimal service and cleanliness to all of our guests. Thank you for your time, and I look forward to your reply.

10/10 Excellent

lovish, BELLEVUE

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Henry on 17 Apr 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Kristine

Travelled with family, Travelled with family and small children
Liked: Amenities
We had a great stay this weekend! Very kid friendly with spacious rooms & kitchenette with a dishwasher if needed. It was an 10 out of 10 for us, already recommended it to friends & will be coming back again soon!
Stayed 1 night in Apr 2024
Response from Henry on 17 Apr 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Andres

Awesome
Stayed 2 nights in Apr 2024
Response from Henry on 17 Apr 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

shawlan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was kick ass!
Stayed 5 nights in Mar 2024
Response from Henry on 5 Apr 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us We are thrilled that you enjoyed out breakfast options. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We requested a sheet, blanket, and pillow for the pull out sofa. First, I called and waited an hour. Then, I went down to the front desk. They eventually brought a blanket to the room. So, we made do with it. Our room was missing the bag that was supposed to contain all of that. Otherwise it was a great property.
Stayed 3 nights in Mar 2024
Response from Henry on 29 Mar 2024
Thank you for your comments regarding your recent stay with us. I was disappointed to hear of the inconveniences you experienced during your stay. Please accept my sincere apologies. I have forwarded a copy of your comments to the responsible department manager and assure you steps are being taken to alleviate such issues in the future. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to improve our operation to better serve our guests. I thank you for filling out the survey for your recent visit

10/10 Excellent

Geannys

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay if you’re visiting Universal Studios
Stayed 2 nights in Mar 2024
Response from Henry on 29 Mar 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Boban, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Mar 2024
Response from Henry on 29 Mar 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Delamor, Middleburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and in a perfect spot.
Stayed 2 nights in Mar 2024
Response from Henry on 29 Mar 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Henry on 29 Mar 2024
Thank you for a great rating. We hope to see you again soon.

10/10 Excellent

Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Bright and fresh and great room… well laid out- comfortable bed
Stayed 1 night in Mar 2024
Response from Henry on 19 Mar 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Henry on 7 Mar 2024
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Christene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicaury on 5 Mar 2024
Thank you for taking the time to rate our property. We value your feedback and would appreciate specific details about what influenced your score. This will help us make improvements for the future.

2/10 Terrible

Anshuman

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was terrible, we were provided a different room than what was booked for coz they were overbooked. Front desk offered a refund for the first night(pending manager's approval), but they denied refund later coz they say they upgraded my room for the next 2 nights without my consent. Anyways I could not use the upgraded room so that does not fix the inconveniences caused during the first night and check in. I will not book this property again. Hotel is clean and quiet, average breakfast, very limited parking. They do not have full kitchen as they advertise on the site, so do not book if you are looking for a full-kitchen.
Stayed 3 nights in Feb 2024
Response from Henry on 23 Feb 2024
On behalf of all the staff at our hotel, we would like to apologize that you did not have the best experience in all areas of your hotel stay. We strive to provide a great hotel experience. Your feedback is important to us and reviewed with our staff. Thank you for taking the time to write a review.

10/10 Excellent

Luis A. Díaz-

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Home2 on 21 Feb 2024
Good evening, thank you for staying with us and thank you for your rating. Were glad you had an excellent stay; we look forward to seeing you again!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just perfect for our needs. Very clean and comfortable. Close to universal and they offer a free shuttle to and from the parks. Staff was very helpful and friendly.
Response from Home2 on 21 Feb 2024
Good evening, thank you for staying with us and thank you for your rating. Were glad you liked our proximity to Universal and that the location and shuttles were helpful to you. We hope to see you again soon!

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Home2 on 21 Feb 2024
Good evening, thank you for staying with us and for your rating. We hope to see you again soon!

10/10 Excellent

Matthew

Travelled with family
Spacious rooms and completely ADA Compliant. Thank you Hilton family of hotels.
Stayed 3 nights in Feb 2024
Response from Henry on 15 Feb 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and property was always clean and rooms are very comfortable
Stayed 1 night in Feb 2024
Response from Henry on 13 Feb 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Henry on 20 Mar 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Henry on 6 Feb 2024
Thank you for such a good rating. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Henry on 20 Mar 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Felipe

Travelled with partner
Liked: Property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Henry on 6 Feb 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Xin

Travelled with group
Great breakfast!
Stayed 5 nights in Jan 2024
Response from Henry on 6 Feb 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

HERNEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal running this place is wonderful thank you management for hand picking this people here
Stayed 3 nights in Jan 2024
Response from Henry on 6 Feb 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Mark, Lakewood Ranch

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property if you are going to Universal Studios. In town for the PGA show at the convention center. A little off the beaten path. 15 minutes with traffic. Staff was great. Rooms are great for an extended stay.
Stayed 2 nights in Jan 2024
Response from Henry on 30 Jan 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Henry on 30 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Astley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Henry on 30 Jan 2024
Thank you for your rating. We hope to see you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Attention to Detail is Lacking
Elevator floors and hallway carpets were dirty with paper fibers, lint and unknown debris. Never cleaned in the four day stay. Bathroom had hairs from the previous guests. Like all Home2 locations, the breakfast selection has gone downhill in the past two years. Very limited fresh fruit, yogurt, etc. No microwave in breakfast area to re-heat the cold egg selections kept in an unheated plastic box. Desk staff was excellent, efficient and friendly. Time to consider other extended stay hotels, as the Home2 brand has slipped in quality and amenities.
Stayed 3 nights in Jan 2024
Response from Henry on 30 Jan 2024
Thank you for taking the time to share your recent experience. I wanted to personally apologize regarding the issues you experienced. I huddled with our department leaders to address this to ensure this is an isolated incident. I hope to have the opportunity to host you again in the future and wish you safe travels.

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Henry on 11 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Universal
Walking distance to Universal, Breakfast was great. Staff was friendly and allowed us to check in right away so we could begin our family trip to Universal
Stayed 1 night in Jan 2024
Response from Henry on 11 Jan 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

8/10 Good

Yanina

Travelled with family
The hotel was great. The suite had everything I needed . I have a dairy and gluten allergy. There was almost nothing I can eat. Everything had cheese on it or backed in it. I even asked do you have eggs with no cheese and the answer was no. So I had to scrape the cheese off the eggs. I also had the oatmeal which was water based so I was ok with that .
Stayed 1 night in Jan 2024
Response from Henry on 11 Jan 2024
Thank you for your comments regarding your recent stay with us. I was disappointed to hear of the inconveniences during breakfast that you experienced during your stay. Please accept my sincere apologies. I have forwarded a copy of your comments to the responsible department manager and assure you steps are being taken to alleviate such issues in the future. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to improve our operation to better serve our guests.

10/10 Excellent

Janessy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Jan 2024
Response from Henry on 11 Jan 2024
Thank you for your review. We hope to see you again soon.

8/10 Good

rogerio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Henry on 11 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Larry

Stayed 5 nights in Nov 2023
Response from Henry on 11 Jan 2024
Thank you for your rating. We hope to see you again soon.

4/10 Poor

Leona

Travelled with family
Disliked: Staff & service, room comfort
Poor management
We’ve stayed at other Home2 Suites before without any incidents, so it is with disappointment that I write this bad review. Knowing we were going to be late in checking in, I called ahead and requested late check=in to make sure they knew we’re coming and wouldn’t give our room away. Much to my dismay, when we got to hotel after a very long day at the park, we weren’t getting the room we requested (2 queen beds) and tried to give us one king bed. Apparently, that type of room had been overbooked. They offered to book us in the sister hotel across the street but we did not have a car and wouldn’t be able to move our luggage or get there. On top of that, the room they were going to place us in was a regular hotel room and not what we paid for. The other similar hotel was booked up. We had no choice but to stay at the hotel. We spoke with another guest who had a similar situation and overheard another guest who didn’t get clean towels he’s requested for two days. Not the agent’s fault as he relayed message to housekeeping. Not only did we not get the room we purchased but I was paranoid about the cleanliness of the room. Note the agent, Vishal, was working alone tonight and was wrought with issues from different guests. He remained calm and professional and tried his best to accommodate every issue. He didn’t fight me when I refused his offer or when I demanded that I’m not charged for room. I would not stay here or recommend until management gets their act together.
Stayed 1 night in Dec 2023
Response from Nicaury Seecharan on 29 Dec 2023
We deeply apologize for the inconvenience during your stay. We acknowledge the room mix-up and cleanliness issues and are committed to promptly addressing and improving our services. We appreciate your recognition of Vishal's professionalism. To further compensate for the inconvenience, we are processing a refund for your stay and extending an honorarium for a 1 pm check-out. Your satisfaction is our priority, and we hope you will consider giving us another chance in the future.

10/10 Excellent

Jinuk

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Henry on 28 Dec 2023
Thank you for your great rating. We hope to see you again soon.

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Henry on 21 Dec 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Amanda

Stayed 3 nights in Nov 2023
Response from Henry on 21 Dec 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel chain. Always clean and comfortable. Excellent space in rooms!
Stayed 1 night in Dec 2023
Response from Henry on 21 Dec 2023
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place
Stayed 2 nights in Nov 2023
Response from Henry on 21 Dec 2023
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

Krunal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, room and everything
Stayed 7 nights in Nov 2023
Response from Henry on 2 Dec 2023
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Excellent

robert

Stayed 1 night in Nov 2023
Response from Henry on 21 Dec 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Derrick

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Nov 2023
Response from Home2 on 16 Nov 2023
Good evening, thank you for staying with us and thank you for your rating. Hopefully our clean rooms and friendly staff made your stay a memorable one. We look forward to seeing you again soon!

10/10 Excellent

Nabil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and very clean rooms
Stayed 3 nights in Nov 2023
Response from Home2 on 10 Nov 2023
Good evening, thank you for staying with us and thank you for your rating. Hopefully the cleanliness of your room and our service met your expectations. We hope to see you again soon!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Home2 on 7 Nov 2023
Good afternoon, thank you for staying with us and thank you for your rating. We hope we met all your expectations during you stay. We look forward to seeing you again!