Royston Hotel Guide - Orwell Clunch Pit hotels in Royston, United Kingdom.

"Property was very clean, parking was easy right by entrance door. Never met host but did receive email and could have contacted if there had been any problems.Breakfast items i.e cereal, porridge, fruit etc very nice.Lovely garden with seating."

"Lovely luxurious lodge. Bright and airy. The view is beautiful. Great little hot tub. Would definitely stay again. The site facilities were great. The lodge although clean on the surface definitely needs a deep clean. The cooker hood was very dusty, maybe from the ongoing building works but covered in a thick layer of dust. Also the pillows have no protective covers. Unfortunately the bathroom attached to the master bedroom has a leak and the door frame and carpet badly damaged. I did flag it with the team as its only going to get worse if not sorted. Such a shame as it's s beautiful lodge. Also although there is designated swimming for family and children the golf club members were clearly unhappy at children being in the pool. They constantly made you feel uncomfortable which was off putting. Maybe they need reminding of family swim times."

"Lovely room Excellent food Thank you - I will be back "

"I am sorry to say that our stay was unexpectedly very bad. Even as we checked in the property was cold. There was NO HEATING and no HOT WATER. After many tephone calls we were told that the we boiler was not functioing. We were given grossly inadequate heaters which did little to correct the situation. It completely wrecked the evening which was the celebration of my wife's 70th Birthday. Our first night was a nightmare with no ability for us and our guests to have shower for two full days even after the boiler was fixed late evening on the second day. In the absence of the hot water, even the addition of the two stable rooms, my guests have we complained to me bitterly. 7 of us were elderly guests with health issues and a 2.5 year old baby, so you can imagine the risks we were subjected to. There were water leaks in two of the bathrooms. Wendy the site manager did her best to help. Took on personal responsibility to solve the issue, but in the absence of effective technical help, she wasn't able to resolve the issues. I demand a full refund of my payment as the basic nessecities were not provided, and we had no option to find suitable alternative accommodation for so many guests at such a short notice. "

"The house is very spacious and perfect for family weekends. James made sure the house was warm and hot tub was ready for our arrival. Only downside was more care was needed on level of cleaning throughout the house. That said, James was receptive to this feedback."

"The tv had no channels on it and wouldn’t connect to the internet so was useless. The guest next door we’re playing loud music way past 11 pm out on the balcony."