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"The staff's attention is always excellent; they are very attentive to our needs. This Lenten and Holy Week season is unique because of the hotel's activities."

"The food was basic, not many options to choose. "

"Charged for a massage I didn’t get. Claimed I was late but the masseuse acted like she didn’t have the appointment and lied. No cleaning room service. No English speaking. Stole my body spray. Front desk was extremely rude. Dining staff seemed irritated. "

"Under the Arch, Within the City Set beneath Antigua’s iconic arch, Hotel Convento Santa Catalina places you exactly where the city begins to breathe. Step outside and everything is near. Step inside and it softens—gardens, quiet corners, a pause from the street. Rooms are simple, spacious, and comfortable. The staff moves with quiet efficiency, arranging what you need before you ask—like our transfer to Lake Atitlán, handled with ease. In the days before Semana Santa, the city hums a little longer. By ten, it begins to fade; and sometimes, in the quiet hours, distant bells would wake us—we’d count the rings, then slip back into sleep. A stay defined not by excess, but by balance—location, calm, and the feeling of being exactly where you should be."

"It was an amazing experience ."

"Room was okay, the place is beautiful; Antigua is magical and the hotel is nice and beautiful everywhere you go. The issue is service needs work. I was asked to leave my ID for a lent umbrella, leaving me with no ID in case police stops me, I’m paying well over two hundred per night and they don’t trust me with my umbrella? Could ask me to leave my room key so I don’t forget the umbrella or even make me sign a “loose it and pay for it ticket” ; but requiring me leave my ID was a discomfort. I think the staff is polite, but need some service training, I asked for tips on restaurants, favorite ruins within the city to visit, areas to walk to; all with multiple staff members and answers were always lukewarm “it’s all good” “anywhere is fine. "

"todo súper bien "

"My favorite place in Guatemala!! So amazing "

"The hotel is in a great location to walk all over Antigua. The property has beautiful courtyards and gardens. The staff was friendly and helpful. The shower didn’t have hot water the first night but it got fixed quickly and was fine the rest of the time. "