Surabaya Hotel Guide - Pakuwon Mall hotels in Surabaya, Indonesia.

"Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff. "

"It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia."

"Check in n check out gampang"

"Stafff is friendly "

"Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome!"

"What a terrible hotel simply untrustworthy front desk staff. We booked a two week stay for business colleagues from Australia, at check in we were told no room available and they had contacted Hotels.com cancelling the booking. I spoke to Hotels.com and this was not the case and the hotel had already been paid for the two week stay in advance of our check in - so their claim was a lie. We spoke to a manager on the phone who was not interested in helping, we were eventually offered a different...

"Cozy well functioned appartment with wifi, netflix, warn shower and small kitchen. The host was very responsive and allowed late check out. We will come back next time We"

"Séjour horrible! Même si le personnel semblait sympathique, l’état de l’auberge laisse à désirer. La chambre très mal entretenue puait (littéralement) à tel point que j’ai du dormir avec un masque et de l’huile de lavande. État de propreté discutable! J’ai dû demander un drap car seulement une couverture sans doute pas lavée après le passage des clients. Mon avion était dans l’après midi mais j’ai préféré partir le matin pour respirer à l’aéroport! Bref, personnellement, je ne remettrai plus...

"I'm sorry, but my booking experience with you was very bad. The hotel's address is incorrect. I spent more than an hour and a half searching for the address, and around 12 pm I entered the room. I stayed in the lobby for more than four hours, and I didn't find anyone at reception who spoke English. Everyone at reception kept telling me for three hours that the address was wrong . Even the customer service phone number was not answered. I received the correct address details at 11:30 pm ."

"Vasa Hotel is very clean and has a sophisticated, upscale atmosphere. The decorations were always on point and added to the overall elegant feel of the hotel. As for the food, I only tried the breakfast buffet, but everything I had was delicious with a good variety of options. I didn’t use the spa or the gym, though I did see the gym facilities and they looked very well equipped. The staff were very friendly and welcoming. The only small challenge was a bit of a language barrier at times, as...

"The room is clean and staffs are hospitable"

"nice apartment with a good view and easy access down the mall. Room quite spacious compare to similar apartments, cozy, phone signal reception still good, kitchenware also clean and pretty new. This was managed by Travelio so we redirected with the checkin proses with them. The only downside is there is no hot water. Overall is very good and will recommend to stay again next time."

"部屋がとても臭かった。"

"The room not to clean. The property items/utility less and some of them broken. "