Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The resort has a great location close to the beach, restaurants, and shopping and the staff was very friendly, helpful, and professional. However, the individual owners of our unit could use some lessons in hospitality and consideration. While the bathrooms and kitchen is modern and up to date the living room furniture and patio furniture are in serious need of replacement. Three of the patio furniture cushions were completely ripped at the seams and frayed with the cushion stuffing completely exposed, not to mention how dirty and stained the cushions were. I contacted the front office after check-in and the maintenance department responded promptly and indicated they would contact the owners. After a day passed I contacted the front office again. The maintenance department responded again and this time took one of the cushions, visited a Lowe’s store, and tried to find matching cushions. However, without the owner’s permission could not purchase new cushions. Evidently, the owners did not give permission because the cushions weren’t replaced. The living room couch is old, frayed, and just felt dirty. It’s too bad the owner’s don’t care enough about their property’s guests to take care of needed updates. Overall, our experience was very good at Aqua.