Pecket Well Hotels

"Grand Hotel , well maintained, and clean , great location "

"Room and facilities are good. Staff a bit grumpy .. 4 on reception when we arrived … no-one looked up … not sure the guest is a priority here. "

"Lovely, helpful staff. "

"Great place to stay over and get access to local facilities which were a short drive away. Rooms were comfortable. "

"The overall condition of the hotel was good, and the facilities met expectations. However, our stay was overshadowed by an extremely unpleasant experience with a staff member who was also the duty manager. We were staying at the hotel to attend a wedding in the area. I was in a nearby room and part of the same group as the groom, and witnessed the incident on the morning of checkout—also the morning of the wedding. The groom’s room had paid for a late checkout until 12pm. Despite this, a staff member arrived around 30 minutes early and insisted they were late leaving. She did not check the system and repeatedly told them to leave immediately. Her language and tone were aggressive and confrontational—I have never seen a staff member speak to guests like this. She addressed it loudly at the room door, which was embarrassing and caused unnecessary stress. The situation escalated to the point where a family member had to be interrupted while in the shower to confirm payment. It created tension within the group and ultimately ruined what should have been a joyful wedding morning. As some of the group were dressed in traditional attire, the interaction felt particularly uncomfortable and gave the impression of possible bias. While the hotel itself was fine, this incident significantly impacted the overall experience."

"Thermostatic shower mixer not working. Poor pressure eiher too hot or too cold so temperature control not working. No places to hang towels. Porr wardrobe space"

"Very good, would stay here again "

"Fab breakfast "

"Overall super:) excellent gym facilities. Beautiful building and location. Slightly dated in places but great room sizes. Only comment would be that we had no housekeeping service on day 2. No one made up the room of replaced coffee etc "