Pencombe Holidays

I had a really positive stay and would definitely recommend this hotel. The location is excellent for the NEC and also close to the High Street, while still being far enough away that the hotel itself felt peaceful. My Grand Room was spacious, very clean and comfortable, and I appreciated the hotel accommodating my last-minute upgrade and doing its best to honour my room requests. The staff were extremely helpful and accommodating. A special thank you to Saleem, the Deputy General Manager, and Lucy for their help during my stay. Saleem also very kindly waived my overnight parking charge, which I greatly appreciated. A few things prevented me from giving five stars. Room 351 had a noticeable humming noise from nearby machinery, and the room remained quite cold despite using the heating function. The bathroom also became extremely hot and steamy, and the extraction did not appear to work effectively. A fridge would have been useful, as would slippers for the very cold bathroom floor. There were also a couple of small housekeeping oversights with soap and bin liners. I would also encourage the hotel to consider complimentary parking for resident Blue Badge holders. I didn't have enough time to experience all the hotel's amenities, but overall I felt very well looked after. It was a great place to stay, with genuinely helpful staff, and I would happily return.

No hot water in one room (neither sink nor shower) and only hot at sink in other room. Bathroom vent was shared with another, so we could hear them talking, peeing, etc. One of the rooms we reserved (on Expedia) was supposed to have a king bed, but they have none. The largest was an ‘oversized’ double, which was somewhat similar to a US queen bed. Hotel receptionist said breakfast opened at 6:45am, which we planned on and purchased in advance. When we went diwn for it in the morning, we were told it wasn’t open until 7:30…causing us problems for our schedule for the morning. At least they reimbursed us for the breakfast.