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Reviews of Good Luck Day Hotel

3 out of 5
Good Luck Day Hotel
#537, St 271, Tek laork 3, Toul kok, Phnom Penh

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 8 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

yuth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good locatio
Stayed 2 nights in Feb 2024
Response from Vuthy Ven on 15 Mar 2024
Dear Yuth,Warmest greeting from Good Luck Day Hotel!Highly appreciated thank you for your great review which you had experiences at Good Luck Day Hotel.Hope to see you again in the future.Best Regards,Vuthy VenE-commerce Manager

8/10 Good

Benjamin

Travelled with group
Liked: Staff & service, property conditions & facilities
For the surrounding area, it is pretty good for the price. Although, could be improved upon if other guests weren't so loud. (Some person decided to have a EDM concert in his hotel room one night)
Stayed 6 nights in Mar 2023
Response from Vuthy on 3 Apr 2023
Dear Benjamin,Warmest greeting from Good Luck Day Hotel!Thank you for your time in writing us a review, it was a great time in order to share an experiences also for next guests.Once gain, we hope to see you at Good Luck Day Hotel in a short future.Best regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Vuthy Ven Sales & E-Commerce Manager on 10 Feb 2020
Dear Value Customer, Warmest greeting from Good Luck Day Hotel! Thank you for your great feedback to us, it is very important for this review and for our next customer also. We will do our best to provide more and more good services. Hope to see you back at Good Luck Day Hotel again in the future. Best regards,

8/10 Good

Darany

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Vuthy Ven Sales & E-Commerce Manager on 7 Jul 2019
Dear Darany, Warmest greeting from Good Luck Day Hotel! Thank you so much for your time to write us a good review which really need it for our next guests. We will look into each points that you have experiences at our property. Hope to see you again in the future and have a chance to serve you a best services from Good Luck Day Hotel. Best regards, Vuthy Ven Hotel Manager

2/10 Terrible

NatLim, Singapore

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the worst hotel experiences in my life We checked in to our three rooms, and to our horror, we realised that there were both big and small cockroaches in the bathroom and bedroom. Even after we changed one of our rooms, there were still insects. My friend killed five roaches within less than 5 minutes, and there were more. We decided that the conditions were non-liveable and decided to switch to another hotel. We decided to ask for a refund since we are not staying in, however, they said that the payment is non-refundable due to hotel policy. When asked to speak to the manager on the phone, the manager did not want to speak to us and told his staff that he would not provide a refund. I send an email to feedback, but the hotel staff seems to stand firm on not providing a refund. Expedia did a great job in investigating, however, after contacting the hotel, the hotel still refused to provide a refund. As a result of this bad experience, I strongly would not recommend guests to stay here due to the lack of cleanliness (they mentioned they conduct pest control checks every 3 months) as well as the lack of refund (be it partial or total) despite not staying in the hotel at all. While they have 61 rooms available, the most important room to look at would be the ROOM FOR IMPROVEMENT - in terms of cleanliness and customer service of providing some refund. A poor hotel indeed.
Stayed 4 nights in Apr 2019
Response from Vuthy Ven Sales & E-Commerce Manager on 29 May 2019
Dear NatlLim, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your comments. I apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each points that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vuthy Ven Sales & E-commerce Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with flexible check out time. Just location a bit way out.
Stayed 1 night in Dec 2018
Response from Vuthy Ven Sales & E-Commerce Manager on 27 Dec 2018
Dear Value Customer, Warmest greeting from Good Luck Day Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Good Luck Day Hotel & Apartment! Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel with wonderful staffs
The room were very clean and comfortable. Buffer breakfast was simple but delicious. The check-in procedure was smooth. Before our arrival, the staffs had already standby with our room keys. Wonderful ! One thing which the hotel has to improve may be the hot water supply for shower. There was no hot water for shower during our 3 nights stay.
Stayed 3 nights in Jun 2018
Response from Vuthy Ven Sales & E-Commerce Manager on 20 Jun 2018
Dear Value Customers, Warmest greeting from Good Luck Day Hotel ! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Good Luck Day Hotel & Apartment! Best Regards,

6/10 Okay

quan

Stayed 1 night in Feb 2018
Response from Vuthy Ven Sales & E-commerce on 8 Mar 2018
Dear Value Customer, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for taking time to comments and share your experiences. Management team will take action for each points which you are not satisfied during you stayed here. Once gain, we do hope that you will come back to Good Luck Day Hotel again and see the services improvement and experiences you expected. Best regards,

6/10 Okay

Hussein

Liked: Cleanliness, staff & service
The pictures of this hotel is much much different than the reality
Stayed 1 night in Feb 2018
Response from Vuthy Ven ( Hotel Manager) on 15 Feb 2018
Dear Hussein, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

2/10 Terrible

priyesh

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Internet won’t work in room n no hot water for sho
Hot water not working was told will get in morning for shower which never happened also they got kettle in room which won’t work to make free tea n coffee in room what’s the point of having one in room it won’t work n last but not the least internet won’t work in room mayb down at reception area what’s the point of foreigners travelling n paying in full for services not working just to hear a sorry n have to come to use internet at reception area what’s the point of booking a room then
Stayed 1 night in Dec 2017
Dear Mr. Priyesh, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you again at Good Luck Day Hotel. Best regards, Vuthy Ven Hotel Manager

10/10 Excellent

Anna-Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Dear Anna-Karin, Warmest greeting from Good Luck Day Hotel! Highly appreciated thank you for your taking time to write us a very very review, it is very important to help our next travelers who wish to book a hotel in Phnom Penh. Moreover they will choose the hotel that provide great services and hospital accommodation like us. Our hotel staff can speak good English, Chinese, Korean, Japanese and Thai languages. We do hope that you will enjoy your staying at Good Luck Day Hotel again the future and see hotel services improvement which are experiences you expected. Best regards, Vuthy Ven Hotel Management

6/10 Okay

Anna-Karin

Disliked: Staff & service
Stayed 1 night in Nov 2017
Dear Anna-Karin, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your time to write us review, It will be great to push our hotel management team take a note. We always serve our best to do upgrading and improving the hotel services. Once gain, thank you for choosing our property for your trip in Phnom Penh. And we do hope that you will come back to Good Luck Day hotel again in the future. Best regards, Vuthy Ven Hotel Manager

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vuthy Ven on 15 Mar 2024
Dear Tom,Warmest greeting from Good Luck Day Hotel!Highly appreciated thank you for your great reviews which you have an experience at Good Luck Day Hotel.Hope to see you again in the future.Best regards,Vuthy VenE-commerce Manager

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Jul 2023
Response from Vuthy Ven on 15 Mar 2024
Dear Anonymous,Warmest greeting from Good Luck Day Hotel!Highly appreciated thank you for your great reviews which you have an experience at Good Luck Day Hotel.Hope to see you again in the future.Best regards,Vuthy VenE-commerce Manager

6/10 Okay

Satomi

Stayed 1 night in Jul 2023
Response from Vuthy Ven on 15 Mar 2024
Dear Satom,Warmest greeting from Good Luck Day Hotel!Highly appreciated thank you for your great reviews which you have an experience at Good Luck Day Hotel.Hope to see you again in the future.Best regards,Vuthy VenE-commerce Manager

6/10 Okay

Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hôtel bof!
Hôtel très propre bien placé par rapport à l'aeroport mais: serviettes de toilette oubliées ,clim moyenne, petit-déjeuner très moyen avec café et thé non servis( oubliés ?) Insonorisation très correcte
Stayed 1 night in Apr 2022
Response from Vuthy on 29 Apr 2022
Dear Value Customer, Warmest greeting from Good Luck Day Hotel! Thank you for your accommodation at our property, your review will let us to improve our hotel facilities and services. We do hope that you will come back to visit us again when you are at Phnom Penh, and choose us for your trip. Thank you and best regards, Vuthy (Hotel Manager)

8/10 Good

P

Local style breakfast only but tasts good. it does not has gym nor swimming pool. Sound insulation is bad but still okay for sleeping. I kept asking staff to fix the safety box and light bulbs in my room for 3 days, but they has not fix those broken light bulbs eventually. Staffs are manner and can speak simple english. i can give 6/10 to this hotel.
Stayed 5 nights in Oct 2019
Response from Vuthy Ven Sales & E-Commerce Manager on 29 Oct 2019
Dear Value Customer, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Vuthy Ven Sales & E-Commerce Manager on 5 Oct 2019
Dear Value Customer, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your comments. I apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
バスタブが大きいのと蛇口をひねるとすぐにお湯が大量にに出てくるのは感動ものです。バイキングの朝食がついて、しかも部屋は広い。お得感あります。
Stayed 5 nights in Aug 2019
Response from Vuthy Ven Sales & E-Commerce Manager on 29 Aug 2019
Dear Value Customer, Warmest greeting from Good Luck Day Hotel! Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Good Luck Day Hotel & Apartment! Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
この価格でバスタブ付きは魅力です。
何度目かわかりません、いつもお世話になっております。
Stayed 2 nights in May 2019
Response from Vuthy Ven Sales & E-Commerce Manager on 5 Jun 2019
Dear Value Customer, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and We assure you that we will be looking into each point that you have made. If it is convenient, We would like to discuss your experience further, so that We might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Vuthy Ven Sales & E-commerce Manager

8/10 Good

Seong Beom

Liked: Staff & service, room comfort
Disliked: Cleanliness
맛난 조식 잘 먹었습니다
공항에 늦게 도착해서 잠만 잘거라 가격이 착한 곳을 찾다가 투숙했고요 전체적으로 오래된 느낌이 들었고 주변에 돌아 다닐 만한 곳은 없었습니다 방은 가격에 비해 컸고 침대 쿠션은 집보다 못해도 잘 만했습니다 에어컨이 오래돼서 바로 시원해 지지 않고 성능이 떨어 졌습니다 같이 간 친구들방 중에 한 방에 에어컨이 안 들어와 방을 바꿔 잤습니다 조식은 간단한 뷔페식인데 같이 간 친구들이 다 만족했습니다
Response from Vuthy Ven ( Hotel Manager) on 30 Apr 2018
Dear Mr. Seong Beom, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and We assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

6/10 Okay

Yoshi, Japan

観光には不便
観光には場所がよくない 値段は安いがリバーサイドや王宮まで往復で10ドルかかるためリバーサイドの少し高いホテルに泊まったほうが結果的に安上がりで景色もいいと思う。私は3泊の予定でしたが1泊でホテルを変えました。エクスペディアでキャンセルできないようでしたしたので残念です。
Stayed 3 nights in Feb 2018
Response from Vuthy Ven ( Hotel Manager) on 15 Feb 2018
Dear Mr. Yoshi, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for your time to review during your stayed here. It was great experiences you shared and our hotel management will take note for this. We do hope that you will come back to our Good Luck Day Hotel again and you will see our services improvement, especially the experiences you expected. Best regards, Vuthy Ven Hotel Manager

10/10 Excellent

takanori, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段の割に総合的に素晴らしい
いつもプノンペンで60ドル以上のホテルを利用していましたが、あえて安いホテルのこちらを利用しました。 設備はもちろん衛生面で心配はしていました。 設備面は当然劣りますが、清潔にしているせいで問題なく、快適に過ごせました。 また、スタッフの対応もよくまた利用したいと思います。
Stayed 1 night in Oct 2017
Response from Vuthy Ven ( Hotel Manager) on 18 Oct 2017
Dear Mr. Takanori, Warmest greeting from Good Luck Day Hotel & Apartment! Highly appreciated thank you for your time to write us a great experiences. Your review can help us a lot for new customers who looking for accommodation in Phnom Penh. Hotel management are very happy to hear that and we will try our best to update hotel standard services for all guests. Hopefully, you will come to Phnom Penh again and choose Good Luck Day Hotel for your accommodation. Best regards,

8/10 Good

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel
Clean hotel, kind and helpful staff. Free wifi was really slow.
Stayed 3 nights in Aug 2017
Dear Jukka, Warmest greeting from Good Luck Day Hotel & Apartment! Thank you for timing to feedback to us, it was great experiences which you can help us a lot for new guests. We have IT to back up and check daily, it sometimes is not working very strong. It is rare to see this issue happened. We apologize for inconvenience caused of slow internet on your floor. Once gain, we do hope that you will come back to Good Luck Day Hotel on your next trip. And you will see the service improvement which the experiences you expected. Best regards, Vuthy Ven Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
居心地の良いお部屋です。
キッチン必須方には、オススメです。こちらの無理を色々聞いて頂き、駐車場も台数停められるので、良いと思います。とにかく綺麗に掃除されてます。
Stayed 6 nights in May 2017
Dear Value Customer, Warmest greeting from Good Luck Day Hotel & Apartment! We highly appreciated thank you for your time to feedback to us, It was a great experiences that our hotel team work will be hard working more and improving our standard services too. We assure that you will recommend to your friends abut your staying at Good Luck Day Hotel. Best regards, Vuthy Ven Sales & Operation Manager