Princes Risborough Hotel Guide - Phoenix Trail hotels in Princes Risborough, United Kingdom.

"From initial pre-stay phone call through registration to finally checking out, the staff were helpful, informative and friendly. None of our questions and requests were of any problem to the staff, to which they responded promptly and professionally. The room was beautifully presented and the bathroom huge with separate walk-in shower and bath. I would have no hesitation in recommending a stay at this magnificent hotel to any friend, relative or casual reader of this review. One minor niggle was the poor mobile reception for the EE network from our room (102). It caused a number of important missed texts before we discovered this issue. As we had 3 members of the family in different rooms, we quickly got around the problem by using the free wifi, which was excellent throughout the hotel and conference facility. Had this anomaly been highlighted on check-in, our missed texts and calls could have avoided. Regardless, it did not affect the enjoyment of our stay, Whilst our interaction with all staff was always good, the front of house staff deserve particular mention, as we had the most dealings with them. Lel was always of great help during our stay, and was consistent in her professional, yet friendly approach to us. Thank you Lel "

"Very good"

"Clean and well appointed room - lovely breakfast. Good communication prior to my very late arrival. Many thanks"

"Service from team"

"Very nicely appointed cottage, very clean, shower was lovely. Didn't detract from stay, first floor floors are quite creaky (to match my bones!) "