Phước Long Hotels

"Every good "

"Overall a great hotel that lets itself down when it comes to looking after the beachside - I can’t understand why staff aren’t allocated to sort out the plastic and waste on the beach that’s clearly from hotel guests. Such a shame to see. Enjoyed great food at the Tropicana restaurant and breakfast was varied and high quality."

"Will stay here again."

"The hotel is modern and clean, well maintained. Staff is friendly and helpful. The exception are lifeguards at the beach. The rules of the hotel: guests are allowed to use the swimming pools and beach (as it is owned by hotel) only from 6 am to 6 pm. When I tried to swim after 6 pm even it was not dark and no waves, the life guards yelled, whistled and used sirena. We did not drink, good swimmers and careful. Very unpleasant experience: first time in our many trips that we were not allowed to use beach and pools after 6 pm. The question is: what to do in their hotel after 6 pm considering that the hotel is located 40 min drive to city? Their entertainment in the evening was also poor. The food in the buffet was not great. Even the hotel is "all included", the restaurant was not included. guests need to pay extra. The hours of buffet operation were limited: no food after 8:30 pm. Conclusion: the price (more than 1600 CAD for 8 nights) did not match the quality of the service."

"Great hotel location with friendly service at all times. Nice pool area. Buffet breakfast a big positive. Room felt a little tired in places but overall enjoyed our stay."

"The property is clean and well maintained, but get ready for tourist group central! The staff are friendly enough, but they always seemed overwhelmed with huge tourist groups. I generally felt bad for them! The location is great however and the pool is quite nice. The amenities are standard and suitable. I booked a one bedroom suite and it was fine. A bit of an apartment feel. For the money I think it was ok. I would skip the breakfast and forget a spa day…. Always booked full! There are great restaurants all around so go out and support the locals! I’ve stayed in over 100 5 star hotels around the world and while I’m not necessarily saying a bad hotel. The wait times for the lift, the lack of attention.. no one offered to carry my bags…. And I never felt anyone really went out of their way to make you feel special or truly grateful for choosing their hotel! The product is average at best and there are better options within a 1km area of the hotel. Would I stay here again? I don’t think so. For a few more dollars the Hyatt around the corner is a much better experience. I feel the hotel could seriously do with additional staff and a little more training in hospitality. "

"Pool was good "

"Great place, great staff at the beach. The concierge and reception doesn't have a lot of experiences. They are maybe to young. we had my wife and I a toxic poisoning from what we ate at the pool. We were expecting more attention from the staff at the reception. The concierge is missing experience as well. Over all we still recommend the hôtel."

"You know when you're looking at photos of a place and expecting the actual experience to be 20% less impressive as the images? This place is SOOOOO much better IRL! It's THE best place I've ever holidayed at. We had 8 nights of absolute joy. The room is perfect. The house keeping is perfect. The beach view was perfect. The breakfast buffet is mind blowing. The transport to & from the resort was fun & like clockwork. The entire surrounding facilities are unexpected - but added to the amazement of the entire island. Plus, the golf course backing up to the resort is the best golfing experience I've had. Recommend wholeheartedly. "