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Reviews of Villa Relax with private pool on the beach

Villa Relax with private pool on the beach
Pilar de la Horadada, Valencian Community

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 30 reviews" "
Rating 8 - Good. 11 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

7.6/10

Cleanliness

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine A.

Liked: Cleanliness
Holiday stay
It was a great place to stay, Close to lovely beaches and the little village, the kids loved the pool which was well looked after.
Stayed 7 nights in Sep 2023
Response from VrboOwner on 24 Oct 2023
Thank you very much for your review! Hope to see you again.

2/10 Terrible

Sonia P.

Disliked: Cleanliness
Never again
On arrival no one was there to greet us. Yuri had left the key on the windowsill. At the end of stay they tried to charge us for losing 1 set of keys but we were only ever given 1 ! Property is in serious need of maintenance. Lots of damp on outside walls from leaking aircon units. This also causes the outside tiles to become wet and slippery. Major security issue. Main gate does not close. Mechanism broken therefore keeps opening wide. Problem when you go out for the day. Then back gate is swollen due to heat and wxpanded so too big for frame. Bangs all night. Then sliding doors from kitchen to courtyard doesn't lock. This means someone can easily access the property. The security box upstairs isn't working either so all our cash, passports and valuables weren't safe. Very concerning. I've looked back since returning from holiday, and others have also commented about the lack of security. After returning the owner has tried to charge us for a lost key (see above - only received 1), lost glasses (bearing in mind there were only3 wine glasses when we arrived as a family of 6 and they were in the dishwasher cleaned for them....all 3!) We actually "acquired" a few gin glasses on nights out and added to thier collection! They also wanted to charge us for using ALL their towels on the last day. We had already paid 100 for substandard cleaning and most of these towels were clean on the line. Fair to say we won't be returning!
Stayed 14 nights in Aug 2023

2/10 Terrible

Corey H.

Disliked: Cleanliness
Not safe or as described
Property manager on the ground was an hour late to let us in and when he eventually did he had basically no idea how anything worked and had no answers to any questions. We went about to set up the travel cot for our 10 month old son, only to find it didn't work and there was actually a used tampon from a previous renter in there. So we had to go and source a travel cot at our own expense including taxis; even though we were assured there was a cot there. Further investigation into the house found us realising that neither the back door or the gate closed and locked correctly, and neither the host of the property manager knew the combination to the safe so that was unused. So when we left the house we had to leave the gate and back door unlocked and take all belongings with us, and we had trouble sleeping at night due to being frightened that it wasn't safe for us or our baby. We reported these complaints to the property manager and when we showed him the cot and the back door he shrugged his shoulders and said he didn't know what to do and by chance when we showed him the gate it actually locked with a lot of force and he responded 'well today is a new day'; it didn't lock once again all holiday and we never heard back from the property manager. I have never felt as unsafe in a property as this one as 2 of the 3 entrances weren't locked when we left the house or when we were asleep at night. On top of that the property was completely run down with approximately 50% of the outdoor furniture cheap plastic that was broken. The beds were so uncomfortable that some guests resorted to sleeping on the sofas. We have stayed in these area numerous times before and have never felt as disappointed with a property like this and it was our first family holiday and not once did we feel safe or secure on the trip. We have photo and video evidence to back up all these claims and safe to say if this complaint is not dealt with in the correct manner we will never be using Vrbo again.
Stayed 10 nights in May 2023
Response from VrboOwner on 2 Jul 2023
Strangely enough, you have never complained to me or even contacted me in any way and I have not seen this review before. You definitely didn't have to wait an hour, but if you don't follow the instructions and call ahead of time, but only when you're in front of the door, you have to wait a bit. Yuri is an architect and possibly on some construction site. The cot thing had gone silly, neither Yuri nor your family knew how to open it. Strange that you knew when she bought it yourself, it's definitely intact and usable. Yuri's wife set it up in no time! The door she means is not meant to be locked! We don't even have a key there and you are the first in 10 years to ask that. If you lock the kitchen door, no one can come in. We don't offer a safe because we didn't get a key, you are the first one to ask. We will remove it. Your review is definitively very unfair.

10/10 Excellent

Lydia M.

Liked: Cleanliness
2022
Great stay once again! Yuri was amazing couldn’t have asked for a better holiday!
Stayed 9 nights in Aug 2022
Response from VrboOwner on 2 Jul 2023
Thank you very much!

10/10 Excellent

Mark E.

Liked: Cleanliness
Excellent villa and location
We loved staying at Villa Relax. The accommodation had everything that we needed and more. The swimming pool is a godsend! We were definitely relaxed and would love to come again.
Stayed 11 nights in Jul 2022
Response from VrboOwner on 2 Jul 2023
Thank you! Hope to see you again!

8/10 Good

Claire D.

Liked: Cleanliness
Good location & nice pool
Plenty of space good location with nice private pool Property is a bit tired & could do with a bit of updating Any query we had was promptly dealt with A welcome pack with relevant information such as wifi code etc would be useful We enjoyed our stay & air con was a welcome bonus
Stayed 14 nights in Jun 2022

10/10 Excellent

Peter N., UK

Liked: Cleanliness
Mil Palmeras in lockdown
Had to stay for 4 plus weeks longer than original booking. Owner very helpful.
Stayed 84 nights in Dec 2019

8/10 Good

Lydia M.

Liked: Cleanliness
Week away
General wear and tear needs abit of updating eg new bedding and towels. Great stay thank you! Would recommend.
Stayed 7 nights in Aug 2019

6/10 Okay

Mark W.

Liked: Cleanliness
Excellent Location
The property was in an excellent location for the beach, bars and the coast road for exploring other areas. The lack of check in communication to start with was concerning as when we got there we had to ring you as nobody was there to meet us. The property is very tired and needs a major revamp of the bathrooms. The curtain rail in the downstairs toilet was held up by a piece of cable. The upstairs bathroom leaked water into the downstairs bedroom. The silicone round the bath has perished. The property could do with a couple more sun loungers for the pool area if six people are staying there. Only two currently. Apart from that a good Villa in a great location and served our purpose for a great holiday.
Stayed 11 nights in Aug 2019

8/10 Good

Peter N., UK

Great quietish location with sufficient bars and restaurants open within 15 mins walk nearby.
Good configuration one bed and bath down, 2 bedrooms and shared bathroom up ideal for 2 family generations. Well appointed kitchen. Lovely pool for hotter weather. Internet speed can vary from 0 to 3meg which is a bit limiting.
Stayed 84 nights in Dec 2018

8/10 Good

Steven W.

Property overall good with a few issues around wear and tear
Great size for six adults, pool really good, some things showing signs of wear and tear, could do with minor refurb.
Stayed 7 nights in Sep 2018

10/10 Excellent

Linda H., Guildford, Surrey

Beautiful villa in great location
Villa relax - beautiful villa with roof top terrace with great views. Good aircon. Modern, comfortable. Tv only in German which was a shame and the welcome folder was all in German except for one sheet in English so maybe that could be updated. 10 minute comfortable walk to sea with a lovely promenade to the right and shops and restaurants to the left. Very clean area with nice walkways. Lots of families with small children so felt very safe. We had an early bird meal at green chillies which was the best. €10 euros each for starter, naan or rice, main course and glass of wine. Great value. Lots of large supermarkets around if you have a car but smaller grocery shop if you don't want to drive. Weather in 30's so great for dipping in and out of the clean warm pool when we needed. Although we thought it might be cleaned after a week as previous villas we stayed in but we didn't see anyone. Although its got good filters so the water stayed clean. Very quiet residential area with both Spanish and English people. Everyone was very friendly. We even adopted a lovely ginger holiday cat for our stay 😂 Yes the leaves from the neighbours tree fell in the pool but not the owners fault so not really a complaint as per a previous review. Wifi very slow but keeps you off the Internet and makes you relax ! Bathroom upstairs does need new mastic and the drain in the bath needs clearing as the shower floods and you are standing in a few inches of water which smells. Had a security safe but no combination to use which would have been handy. Good communication with Birgit, the owner, although a bit of a mix up on arrival as he had sent details as to how to get in and the link hadn't worked so we assumed someone would be there to meet us, but after a couple of phone calls the caretaker Yuri told us what to do. Flexible checkout which was great as we had an evening flight so that was brilliant. Only negative was the flies buzzing around us which was annoying😡 Security deposit returned promptly 😀 Had a great relaxing holiday and would certainly recommend this villa in its great location.
Stayed 14 nights in Aug 2018

8/10 Good

Louise S.

Excellent location, very comfortable, very relaxing
Plus side: very clean, comfortable, fully equipped, great location for beach/amenities, spacious, very relaxing easy going place to stay, our 2nd visit to the villa Minus side: needs some maintenance and updating, mastic around bath needs attention, batteries in air con remotes need checking as only one was working, pool needs a net due to next doors tree, advertised as satellite TV but only in German, this should be included in the info.
Stayed 8 nights in Jun 2018

10/10 Excellent

Keith A.

Great location
Had a great stay in the Villa Relax, very quiet area within walking distance to the beach and a few restaurants all okay. The Villa is spacious with plenty of room and parking right outside which is handy after a long day out. I would definitely stay at the Villa again, if you are looing for a quiet Holiday with the option of your own pool or the beach which has good facilities this would be the place for you
Stayed 7 nights in Aug 2017

10/10 Excellent

Jane B.

Lovely property
Perfect name for the villa, we had a fantastic relaxing holiday, the villa was perfect for us, very clean. Had everything we needed.

10/10 Excellent

Padraig S., Purley

Villa Relax is in a quiet neighbourhood and in walking distance of the town and the lovely beach
I stayed at the lovely Villa Relax with my wife and daughter, although the villa is more than capable of housing three more people. The description of the villa on the website is very accurate. The pool was great for a small family like ours. The villa was clean and well maintained, including the pool. Yuri, the caretaker, was very attentive to the small problems we did have. It is about a fifteen minute walk into the town or down to the beach. The beach has lots of activities going on and the sunbeds there were remarkably cheap to hire for a day. However the beach did get very busy at the weekends. The town has a good number of restaurants, all quite reasonably priced. I would also recommend much nearer to the villa the sports kiosk which has a bar and serves food all day. There is one supermarket in the town which has the only cash machine in the town, but there are occasional street markets also. We had pre-booked a return taxi service from/to Alicante airport at a reasonable price so a hire car was not necessary. There are several local bus services to nearby towns or a taxi to the lovely shopping centre La Zenia Boulevard was not expensive either. The holidaymakers in the town appeared to be mostly Spanish and with a mixture of northern Europeans too - which, together, made for a peaceful atmosphere which makes Mil Palmeras a lovely place to holiday. Thanks Birgit for our lovely holiday! the Sheerin family
Stayed 9 nights in Jul 2016

10/10 Excellent

Daniela

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Maison en bon état mais qui a besoin d'un rafraîchissement. Le mobilier de jardin, les transats et les parasols sont à remplacer. Si vous n'avez pas de voiture, ne venez pas ici. Il n'y a vraiment rien autour
Stayed 7 nights in Jul 2023

8/10 Good

Irene M., Albacete

Liked: Cleanliness
Un buen sitio para desconectar
Estuvimos 1 semana que se nos pasó demasiada rápida, el alojamiento estaba muy limpio y la piscina súper limpia. Está en una zona tranquila, perfecta para desconectar y descansar. Repetiremos
Stayed 7 nights in Jul 2022

6/10 Okay

Heike M.

Sehr schöne Gegend!
Leider ist dieses Villa sehr in die Jahre gekommen. Es war bereits unsere 3. Anmietung eines Hauses in dieser Region ,aber einen so schlecht erhaltenen Zustand hatten wir noch nicht. Schon draußen vor dem Objekt wird man von zerfallenen Betonpfeilern über der Terrasse begrüßt. Die karge Bepflanzung sollte man überdenken, wenn man sie vertrocknen lässt. Die Couch im Wohnzimmer ist nicht die auf den Bildern. Dort stehen 2 sehr heruntergekommene Ledercouches . Die Küche fällt auseinander und ist bereits sehr notdürftig repariert, herausragende Schraubenspitzen dann mit Klebeband umwickelt, es fehlen Griffe und öffnet man eine Tür oder Schublade, hat man Angst es fällt gänzlich auseinander. Wir haben dieses gemeldet, aber es ist ein altes Haus wurde uns geantwortet. Im Bad oben wurden die Fenster irgendwann einmal mit Folie beklebt,diese löst sich an allen Ecken und darunter befinden sich riesige Schimmelpilze . Das Haus riecht insgesamt sehr muffig, was der Zustand des Bades dann erahnen lässt. Die Lage und Nähe zum Strand sowie der Pool rechtfertigt 3 Sterne. Wir würden hier nicht mehr mieten und der hohe Preis für die Villa ist nicht gerechtfertigt. Wir raten dringend den Zustand der Immobilie zu überarbeiten, ein wenig Reparatur und neuere Möbel in Küche und Wohnzimmer (Couch) sind notwendig um in Zukunft Gäste erneut zu begrüßen zu können. Eine schönen Lage ist leider nicht alles. PS : eine persönliche Schlüsselübergabe plus Einführung gab es nicht .
Stayed 14 nights in Jun 2022

8/10 Good

Selina-Lorraine S., Gladbeck, Deutschland

Urlaub zum entspannen
Wir haben uns in den Ferienhaus sehr wohl gefühlt, gerade den eigenen Pool haben wir sehr zu schätzen gewusst. Ich hatte mir vorab auch die Bewertungen durchgelesen und ja unten zu duschen stellt sich als kleine Herausforderung da wenn man nicht das Badezimmer unter Wasser setzen möchte. Jedoch mit ein paar Handgriffen ist auch das möglich. Zu den Betten ist es schwierig was zu schreiben da es einfach von Mensch zu Mensch unterschiedlich ist wir waren jetzt zu 5. dort zwei konnten nach 4 Tagen gar nicht mehr gut in den unterschiedlichen Betten schlafen und die anderen 3 ohne Probleme. Mit den Klimaanlagen in den Schlafzimmern sowie die vorhandene Waschmaschine ist schon wirklich Top. Wenn man Modernisierungswünsche äußern kann, dann würden mir die Sofas sowie die Stühle und die Liegestühle draußen in den Sinn kommen. Jedoch darf man auch nicht vergessen das man sich im Süden befindet und nicht immer alles neuwertig und top in Schuss sein kann. Für uns war alles vollkommen akzeptabel und wir haben uns wohl gefühlt.
Stayed 11 nights in Jul 2022

8/10 Good

Valeria U.

Liked: Cleanliness
Aceptable
El wifi no funciona , las camas de las habitaciones de arriba son horribles para dormir , la cocina le vendría bien una limpieza más a fondo , pero de los demás todo aceptable , la piscina súper limpia , aire acondicionado en todas las habitaciones nos ha gustado.
Stayed 5 nights in Aug 2021
Response from VrboOwner on 8 Sept 2021
El wifi funciona. Para uno cama es perfecta para otro horrible. Si se escribe una opinión tiene que ser verdadera. Gracias

8/10 Good

Mariajose M.

Casa espaciosa y en zona tranquila
La casa era bastante espaciosa y estaba en una zona muy tranquila pero deberia estar mejor cuidada en general. El wifi no funcionaba y la tv no tenia canales en español para poner a los niños. Por lo demas fue una estancia buena.
Stayed 9 nights in Aug 2018

10/10 Excellent

Philippe J.

Très bien
Séjour agréable dans une maison bien agencée . Le quartier est calme , plage et commerce accessible en 10 minutes à pieds . La piscine est un plus pour se rafraîchir .
Stayed 11 nights in Jul 2018
Response from VrboOwner on 21 Mar 2020
Herzlichen Dank für Ihre Bewertung! So soll es sein, es freut uns, dass Ihnen unser Haus so gut gefallen hat. Ihr Vermieter.

8/10 Good

Vegard V.

We had a wonderful stay with our 3 small kids.
Nice area, clean and tidy house. The pool is perfect for the kids.
Stayed 10 nights in Jun 2018

4/10 Poor

Bart F.

Mooie woning aan renovatie toe
Al bij al hebben we een fijn verblijf gehad - het is steeds wat je er zelf van maakt natuurlijk. Er is echter een beperkt aanbod aan tassen, borden, glazen, keukengerief tout court. Een aantal lampen werkt niet meer, de eerste nacht door het bed gezakt, een bed dat reeds meerdere malen was gemaakt met tape en siliconen, er ging iemand komen kijken om te maken echter niemand gezien. We zijn natuurlijk ook niet speciaal thuis gebleven. Kortom, mooie woning, maar het is echt aan wat renovatie toe en een toevoeging van keukenmateriaal is zeker geen overbodige luxe !
Stayed 13 nights in Oct 2017

2/10 Terrible

Asa N.

Warning, terrible owner.
There was no working fridge for our first three days there so we had to throw away all our food we had bought and had to eat all our meals at restaurants. We tried to communicate with the owner but she hardly responded and did not compensate for our expenses. There are a lot of things missing in the kitchen which is sad considering the house is nice otherwise.
Response from VrboOwner on 21 Mar 2020
When you arrived, the fridge was working. Sunday you complained, our housekeeper came ( tried to repair) and monday morning you got a new fridge. That is very quickly for a weekend. You are the first person, which was not satisfied. Sorry for that!

10/10 Excellent

Michael S., Freudenstadt

Sehr tolles Haus!
Wir haben uns sehr wohl gefühlt! Ideal für uns 6 Personen!! Alles sehr nett eingerichtet, der Pool war genial!
Stayed 11 nights in Jun 2017