Preferred hotels in Playa del Carmen, Quintana Roo

"Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use. "

"The staff were very approachable and helpful. Once we checked in we had issues with the WiFi and TV not connecting the staff did their best to solve the issue and once learning they needed an engineer they instantly upgraded our room. The rooms were comfortable and spotless. The roof top garden with pool is stunning though not big enough for the amount of guests and like everywhere you had people who would put towels down first thing and not be there most of the day. Con - noise, the walls are thin and if you are noise sensitive it may not be the place for you. Pro - very convenient, a few minutes walk to shops, restaurants and supermarkets and 5-10min walk to the beach. Overall we were very satisfied with our stay and would return."

"Great services"

"Beautiful hotel and immaculate surroundings. The beach is absolutely breathtaking! Friendly staff and the food was always fresh and well prepared"

"We had an amazing time! Excellent customer service, clean, great location, amenities and entertainment were great. The only thing I would say that needs enhancing … pillows are uncomfortable, they won’t let you take your food to your room(outside restaurants) and wet bar doesn’t have a good selection for people that don’t drink beer. However, we would definitely come back again! "

"Excellent food and clean beautiful rooms. Helpful and kind staff. Great family vacation."

"Cleanliness, pools, beach, food, friendly staff. "

"money worthy cheap but good front beach nice views pool clean clean towels close from everything "

"Staff was kind and attentive. Room very clean and big"