Preferred hotels in Playa del Carmen, Quintana Roo

"Clean room, helpful staff, great pool and beach! "

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"The staff was all amazing and friendly. The swim up bar was fun and the bartenders and event staff made it lively. There were several options for food but the food was mediocre. The rooms were "clean", but needed to be renovated/painted."

"It was perfect. So clean and the staff all excellent. Ocean room was amazing "

"The staff was amazing! The beach is non-existent due to various hurricanes which came through, but they’re trying to recover as best as they can. "

"Easy"

"I had a wonderful stay in Grand Sunset Princess Resort. Lots of activities for both adult and kids. Delicious food and lots of restaurants to choose. All of the staff that I encountered were so accommodating. Although there are some seaweeds in the shore, there are parts of the beach where you can relax and chill. "

"While the lobby isn’t the more inviting due to its decoration style, the building is immaculately clean and the service is much more than excellent! Food 8/10, rooms spacious and very comfortable. Has a private beach which most Rius in the area do not. Overall experience 9/10."

"This resort is very modern and Americanized, didn’t feel authentic Mexican. Beautifully designed with really great food. The buffet was amazing always had something new to discover. Did not like the wait times to get into the buffet or the order coffee from there little on site coffee shop. It was impossible to just go somewhere and help yourself to morning coffee. You had to wait to be sat then wait for the waiter to come over to your table (at the buffet) the train brings you around which helps since the resort is so big: the beach side pool is very sleek. Staff friendly. The gym is beautiful and nice tennis courts. Nightly live musicians were talented. I loved the smell in the lobby. "